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| </ul> | | </ul> |
| </li> | | </li> |
| + | </ul> |
| + | |
| + | <br> |
| + | |
| + | <span style="color: #0054A6;"><font size="5"><u>How do I input a SIM card's PIN code on my device?</u></font></span> |
| + | <ul> |
| + | <li> Connect to the device’s WebUI</li> |
| + | <li> Navigate to <b>Network -> Mobile -> General</b></li> |
| + | <li> Input Your SIM card’s PIN in the “PIN” field</li> |
| + | <li> Press “<b>Save & Apply</b>”</li> |
| + | <font size="-1"><i>More information: [[RUTX14 Mobile]]</i></font> |
| </ul> | | </ul> |
| | | |
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| | | |
| <ul> | | <ul> |
− | <li>A Troubleshoot file contains a device's event logs, configuration files and other info useful for diagnostics. It can be downloaded from your device's WebUI, Troubleshoot page:<br><font size="-1"><i>System → Administration → Troubleshoot</i></font><br>If you have encountered an issue and plan on contacting technical support, it is usually a good idea to <b><u>include a Troubleshoot file along with a description of the issue.</u></b> Doing this can speed up the support process significantly.</li> | + | <li>A Troubleshoot file contains a device's event logs, configuration files and other info useful for diagnostics. It can be downloaded from your device's WebUI, Troubleshoot page:<br><font size="-1"><i>System → Maintenance → Troubleshoot</i></font><br>If you have encountered an issue and plan on contacting technical support, it is usually a good idea to <b><u>include a Troubleshoot file along with a description of the issue.</u></b> Doing this can speed up the support process significantly.</li> |
| </ul> | | </ul> |
| | | |
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| *Once done, click '''Save & Apply'''. <br> | | *Once done, click '''Save & Apply'''. <br> |
| *More information on where to configure '''APN''' could be found [https://wiki.teltonika-networks.com/view/RUT240_Interfaces#General_Setup:_Mobile here]. <br> | | *More information on where to configure '''APN''' could be found [https://wiki.teltonika-networks.com/view/RUT240_Interfaces#General_Setup:_Mobile here]. <br> |
| + | |
| + | <br><span style="color: #0054A6;"><font size="5"><u>What device telemetry data is collected by Teltonika Networks?</u></font></span><br> |
| + | *<p>Following table shows what non-personal telemetry data Teltonika Network collects via FOTA service.</p> |
| + | |
| + | <table border="1" cellpadding="5" cellspacing="0" width="60%" style="border-collapse: collapse;"> |
| + | |
| + | <tr> |
| + | <th>Collected data</th> |
| + | <th>Who uses it</th> |
| + | <th>For what purpose</th> |
| + | </tr> |
| + | |
| + | <tr> |
| + | <td>Device Serial No.</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | <tr> |
| + | <td>MAC</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | <tr> |
| + | <td>Modem ID</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | |
| + | <tr> |
| + | <td>Modem IMEI</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | |
| + | <tr> |
| + | <td>Modem Firmware Version</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | |
| + | <tr> |
| + | <td>Device Firmware Version</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | |
| + | <tr> |
| + | <td>Device Product Code</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | |
| + | <tr> |
| + | <td>Enabled Services</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | |
| + | </table> |
| + | *'''Q: Is there any personal data being collected'''?<br> |
| + | *A: No |
| + | <br> |
| | | |
| == Technical Questions == | | == Technical Questions == |
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| <li>[[802.11e WMM]]</li><li>[[Bluetooth EYE Sensor and EYE Beacon support]] | | <li>[[802.11e WMM]]</li><li>[[Bluetooth EYE Sensor and EYE Beacon support]] |
| </li> | | </li> |
| + | <li>[[Compatible SFP Modules With Teltonika Devices]]</li> |
| + | <li> [[Requirements for embedded-SIM (eSIM)]] </li> |
| </ul> | | </ul> |
| </td> | | </td> |
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| <li>[[Port Forwarding]]</li> | | <li>[[Port Forwarding]]</li> |
| <li>[[Remote WebUI Access]]</li> | | <li>[[Remote WebUI Access]]</li> |
| + | <li>[[Remote Device Access]]</li> |
| <li>[[RMS FAQ]]</li> | | <li>[[RMS FAQ]]</li> |
| </ul> | | </ul> |
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| <tr> | | <tr> |
| <td> | | <td> |
| + | |
| ===<span style="color: #0054A6;">Networking</span>=== | | ===<span style="color: #0054A6;">Networking</span>=== |
| ---- | | ---- |
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| <li>[[IPv6 addressing]]</li> | | <li>[[IPv6 addressing]]</li> |
| <li>[[VLAN Set Up]]</li> | | <li>[[VLAN Set Up]]</li> |
| + | <li>[[Stateful Packet Inspection]]</li> |
| </ul> | | </ul> |
| </td> | | </td> |