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Device does not start. LEDs do not blink at all when device is powered up (power range depends on the device);
Device does not start. LEDs do not blink at all when device is powered up (power range depends on the device);
*If client ensures that device does have the needed power supply and still does not start, such device should be sent to warranty.
*If client ensures that device does have the needed [[Powering options|power supply]] and still does not start, such device should be sent to warranty.
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<font color=" #009900"><b>YES,</b></font>
<font color=" #009900"><b>YES,</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket for RMA confirmation or contact your sales manager</b>
<b>Fill out HelpDesk [https://hd.teltonika.lt/ ticket] for RMA confirmation or contact your sales manager</b>
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
Device does not start. Only the power LED lights up when the device is powered up.
Device does not start. Only the power LED lights up when the device is powered up.
* If client ensures that device does have the needed power supply and still does not start, such device should be sent to warranty.
* If client ensures that device does have the needed [[Powering options|power supply]] and still does not start, such device should be sent to warranty.
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<font color=" #009900"><b>YES</b></font>
<font color=" #009900"><b>YES</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket for RMA confirmation or contact your sales manager</b>
<b>Fill out HelpDesk [https://hd.teltonika.lt/ ticket] for RMA confirmation or contact your sales manager</b>
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<font color=" #009900"><b>YES</b></font>
<font color=" #009900"><b>YES</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket for RMA confirmation or contact your sales manager</b>
<b>Fill out HelpDesk [https://hd.teltonika.lt/ ticket] for RMA confirmation or contact your sales manager</b>
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<font color=" #009900"><b>YES</b></font>
<font color=" #009900"><b>YES</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket for RMA confirmation or contact your sales manager</b>
<b>Fill out HelpDesk [https://hd.teltonika.lt/ ticket] for RMA confirmation or contact your sales manager</b>
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<font color=" #009900"><b>YES, if none of the mentioned points helps</b></font>
<font color=" #009900"><b>YES, if none of the mentioned points helps</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket for RMA confirmation or contact your sales manager</b>
<b>Fill out HelpDesk [https://hd.teltonika.lt/ ticket] for RMA confirmation or contact your sales manager</b>
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<font color=" #bb0000"><b>NO</b></font>
<font color=" #bb0000"><b>NO</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket or contact your sales manager</b>
<b>Fill out HelpDesk [https://hd.teltonika.lt/ ticket] or contact your sales manager</b>
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<font color=" #bb0000"><b>NO</b></font>
<font color=" #bb0000"><b>NO</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket or contact your sales manager</b>
<b>Fill out HelpDesk [https://hd.teltonika.lt/ ticket] or contact your sales manager</b>
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<font color=" #bb0000"><b>NO</b></font>
<font color=" #bb0000"><b>NO</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket or contact your sales manager</b>
<b>Fill out HelpDesk [https://hd.teltonika.lt/ ticket] or contact your sales manager</b>
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<font color=" #bb0000"><b>NO</b></font>
<font color=" #bb0000"><b>NO</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket or contact your sales manager</b>
<b>Fill out HelpDesk [https://hd.teltonika.lt/ ticket] or contact your sales manager</b>
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<font color=" #bb0000"><b>NO</b></font>
<font color=" #bb0000"><b>NO</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket or contact your sales manager</b>
<b>Fill out HelpDesk [https://hd.teltonika.lt/ ticket] or contact your sales manager</b>
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<font color=" #bb0000"><b>NO</b></font>
<font color=" #bb0000"><b>NO</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket or contact your sales manager</b>
<b>Fill out HelpDesk [https://hd.teltonika.lt/ ticket] or contact your sales manager</b>
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The recommended course of action when firmware issues are encountered is to contact your sales representative if the device was purchased directly from Teltonika or contact Teltonika support if VIP HelpDesk access is provided to you. If you purchased the device elsewhere, contact the distributor that sold you the device.
The recommended course of action when firmware issues are encountered is to contact your sales representative if the device was purchased directly from Teltonika or contact Teltonika support if HelpDesk access is provided to you. If you purchased the device elsewhere, contact the distributor that sold you the device.
<span style="color:#bb0000;"><b>IMPORTANT:</b></span> in any of the defined cases, please contact your sales representative or technical support before sending the device(s) to warranty, as without the RMA form confirmation the devices will not be accepted.
<span style="color:#bb0000;"><b>IMPORTANT:</b></span> in any of the defined cases, please contact your sales representative or technical support before sending the device(s) to warranty, as without the RMA form confirmation the devices will not be accepted.