Template:Networking rutos manual troubleshoot: Difference between revisions

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The <b>Logging Settings</b> section is used to configure how and where the device stores system log data. The system log is a file that contains information on various system related events and is useful to engineers for troubleshooting the device.
The <b>Logging Settings</b> section is used to configure how and where the device stores system log data. The system log is a file that contains information on various system related events and is useful to engineers for troubleshooting the device.


[[File:Networking_rutos_manual_administration_troubleshoot_logging_settings_v2.png|border|class=tlt-border]]
[[File:Networking_rutos_manual_administration_troubleshoot_logging_settings_v3.png|border|class=tlt-border]]


<table class="nd-mantable">
<table class="nd-mantable">
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     </tr>
     </tr>
     <tr>
     <tr>
       <td>External system log server</td>
       <td>External system log server Hostname</td>
       <td>ip; default: <b>none</b></td>
       <td>host:port; default: <b>none</b></td>
       <td>IP address of an external server that will be used to store device logs.</td>
       <td>IP address/host and port of an external server that will be used to store device logs.</td>
     </tr>
     </tr>
     <tr>
     <tr>
       <td>External system log server port</td>
       <td>External system log server Protocol</td>
      <td>integer [0..65535]; default: <b>none</b></td>
       <td>UDP {{!}} TCP; default: <b>UDP</b></td>
      <td>TCP/UDP port number of the external log server.</td>
    </tr>
    <tr>
      <td>External system log server protocol</td>
       <td>UDP | TCP; default: <b>UDP</b></td>
       <td>Communication protocol used by the external log server.</td>
       <td>Communication protocol used by the external log server.</td>
     </tr>
     </tr>
     <tr>
     <tr>
       <td>Save log in</td>
       <td>Save log in</td>
       <td>RAM memory | <span style="color:blue">Flash memory</span>; default: <b>RAM memory</b></td>
       <td>RAM memory {{!}} <span style="color:blue">Flash memory</span>; default: <b>RAM memory</b></td>
       <td>Specifies which type of memory to use for storing system logs.</td>
       <td>Specifies which type of memory to use for storing system logs.</td>
     </tr>
     </tr>
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     <tr>
     <tr>
       <td><span style="color:blue">Compress</span></td>
       <td><span style="color:blue">Compress</span></td>
       <td>off | on; default: <b>off</b></td>
       <td>off {{!}} on; default: <b>off</b></td>
       <td>Compress old rotated logs using GZ format.</td>
       <td>Compress old rotated logs using GZ format.</td>
     </tr>
     </tr>
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     <tr>
     <tr>
       <td>Show hostname</td>
       <td>Show hostname</td>
       <td>off | on; default: <b>off</b></td>
       <td>off {{!}} on; default: <b>off</b></td>
       <td>Show hostname instead of IP address in syslog.</td>
       <td>Show hostname instead of IP address in syslog.</td>
     </tr>
     </tr>
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The <b>Troubleshoot</b> section is used to download various files that contain information used for troubleshooting the device. Refer to the figure and table below for information on the Troubleshoot page.
The <b>Troubleshoot</b> section is used to download various files that contain information used for troubleshooting the device. Refer to the figure and table below for information on the Troubleshoot page.
{{#switch:{{{series}}}
{{#switch:{{{series}}}
|TAP100 = [[File:Networking_rutos_manual_administration_troubleshoot_troubleshoot_tap100.png|border|class=tlt-border]]
|TAP100|TAP200 = [[File:Networking_rutos_manual_administration_troubleshoot_troubleshoot_tap100_v1.png|border|class=tlt-border]]
|#default = [[File:Networking_rutos_manual_administration_troubleshoot_troubleshoot.png|border|class=tlt-border]]}}
|#default = [[File:Networking_rutos_manual_administration_troubleshoot_troubleshoot_v1.png|border|class=tlt-border]]}}


<table class="nd-mantable">
<table class="nd-mantable">
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         <td>- (interactive button)</td>
         <td>- (interactive button)</td>
         <td>Displays the contents of the device kernel log file. The kernel log contains records of various events related to the processes of the operating system (OS).</td>
         <td>Displays the contents of the device kernel log file. The kernel log contains records of various events related to the processes of the operating system (OS).</td>
    </tr>
    <tr>
        <td>Encrypt</td>
        <td>off {{!}} <span style="color:blue">on</span>; default: <b>off</b></td>
        <td>Turn on AES 256 encryption and archive Troubleshoot file using zip format.</td>
    </tr>
    <tr>
        <td><span style="color:blue">Password</span></td>
        <td>string; default: <b>none</b></td>
        <td>Password that will be used to encrypt Troubleshoot file. It will have to be provided when extracting formatted zip archive to gain access to a tar file.</td>
     </tr>
     </tr>
     <tr>
     <tr>
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         <td>- (interactive button)</td>
         <td>- (interactive button)</td>
         <td>Downloads the device Troubleshoot file. It contains the device configuration information, logs and some other files. When requesting support, it is recommended to always provide the device Troubleshoot file to Teltonika engineers for analysis.</td>
         <td>Downloads the device Troubleshoot file. It contains the device configuration information, logs and some other files. When requesting support, it is recommended to always provide the device Troubleshoot file to Teltonika engineers for analysis.</td>
     </tr>{{#ifeq:{{{series}}}|TAP100||
     </tr>{{#switch:{{{series}}}|TAP100|TAP200=|#default=
     <tr>
     <tr>
         <td>TCP dump file{{#ifeq:{{{series}}}|RUTX||<span class="asterisk">*</span>}}</td>
         <td>TCP dump file{{#ifeq:{{{series}}}|RUTX||<span class="asterisk">*</span>}}</td>
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     <tr>
     <tr>
         <td>Enable TCP dump{{#ifeq:{{{series}}}|RUTX||<span class="asterisk">*</span>}}</td>
         <td>Enable TCP dump{{#ifeq:{{{series}}}|RUTX||<span class="asterisk">*</span>}}</td>
         <td>off | on; default: <b>off</b></td>
         <td>off {{!}} <span style="color:green">on</span>; default: <b>off</b></td>
         <td>Turns TCP dump packets capture on or off.</td>
         <td>Turns TCP dump packets capture on or off.</td>
    </tr>}}
</table>
{{#switch:{{{series}}}|TAP100|RUT2M|RUT9M|TCR1=
| #default={{#switch:{{{series}}}|RUTX|RUTM=|#default=<font size="-1"><span class="asterisk">*</span> As of {{{series}}}_R_00.07.00, TCPdump is not part of core functionality anymore. To see these options, the TCPdump package must be downloaded from [[{{{name}}}_Package_Manager|Package Manager]].</font>}}
}}
{{#ifeq:{{{series}}}|TAP100||====TCP dump====
----
<b>TCP dump</b> is {{#switch:{{{series}}}|RUTX|RUTM=|#default=an <i>optional</i> downloadable functionality<span class="asterisk">*</span>}} used to capture packets moving through network interfaces. By default, the device does not store TCP dump information. You must enable TCP dump and save the changes before you can download the file.
If you enable TCP dump, you will notice additional configuration fields appear. Refer to the figure and table below for realted information.
{{#switch:{{{series}}}|RUTX|RUTM=|#default=<font size="-1"><span class="asterisk">*</span> You can download the TCPdump package from [[{{{name}}}_Package_Manager|Package Manager]].</font>}}
[[File:Networking_rutos_manual_administration_troubleshoot_tcp_dump.png|border|class=tlt-border]]
<table class="nd-mantable">
    <tr>
        <th>Field</th>
      <th>Value</th>
      <th>Description</th>
     </tr>
     </tr>
     <tr>
     <tr>
         <td>Enable TCP dump</td>
         <td><span style="color:green">Select interface</span></td>
         <td>off {{!}} on; default: <b>off</b></td>
         <td>Any {{!}} LAN {{!}} WAN {{!}} WLAN; default: <b>Any</b></td>
        <td>Turns TCP dump packet capture on or off.</td>
    </tr>
    <tr>
        <td>Select interface</td>
        <td>network interface; default: '''br-lan'''</td>
         <td>Only captures packets that move through the specified network interface.</td>
         <td>Only captures packets that move through the specified network interface.</td>
     </tr>
     </tr>
     <tr>
     <tr>
         <td>Select protocol filter</td>
         <td><span style="color:green">Select protocol filter</span></td>
         <td>All {{!}} ICMP {{!}} TCP {{!}} UDP {{!}} ARP; default: <b>All</b></td>
         <td>All {{!}} ICMP {{!}} TCP {{!}} UDP {{!}} ARP; default: <b>All</b></td>
         <td>Only captures packets that match the specified protocol.</td>
         <td>Only captures packets that match the specified protocol.</td>
     </tr>
     </tr>
     <tr>
     <tr>
         <td>Select packets direction</td>
         <td><span style="color:green">Select packets direction</span></td>
         <td>Incoming/Outgoing {{!}} Incoming {{!}} Outgoing; default: <b>Incoming/Outgoing</b></td>
         <td>Incoming/Outgoing {{!}} Incoming {{!}} Outgoing; default: <b>Incoming/Outgoing</b></td>
         <td>Only captures packets coming from the specified direction.</td>
         <td>Only captures packets coming from the specified direction.</td>
     </tr>
     </tr>
     <tr>
     <tr>
         <td>Host</td>
         <td><span style="color:green">Host</span></td>
         <td>ip {{!}} host; default: <b>none</b></td>
         <td>Domain names or IP; default: <b>none</b></td>
         <td>Only captures packets related to the specified host.</td>
         <td>Only captures packets related to the specified host.</td>
     </tr>
     </tr>
     <tr>
     <tr>
         <td>Port</td>
         <td><span style="color:green">Port</span></td>
         <td>integer [0..65335]; default: <b>none</b></td>
         <td>integer [1..65535]; default: <b>none</b></td>
         <td>Only captures packets related to the specified communication port.</td>
         <td>Only captures packets related to the specified port.</td>
     </tr>
     </tr>
     <tr>
     <tr>
         <td>Select storage</td>
         <td><span style="color:green">Select storage</span></td>
         <td>RAM memory; default: <b>RAM memory</b></td>
         <td>RAM memory {{!}} ; default: <b>RAM memory</b></td>
         <td>Specifies where the TCP dump file will be stored.</td>
         <td>Specifies where the TCP dump file will be stored.</td>
     </tr>
     </tr>}}
</table>}}
</table>
{{#switch:{{{series}}}|TAP100|TAP200|RUT2M|RUT9M|TCR1=
| #default={{#switch:{{{series}}}|RUTX|RUTM=|#default=<font size="-1"><span class="asterisk">*</span> As of {{{series}}}_R_00.07.00, TCPdump is not part of core functionality anymore. To see these options, the TCPdump package must be downloaded from [[{{{name}}}_Package_Manager|Package Manager]].</font>}}}}


===Diagnostics===
===Diagnostics===
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     <tr>
     <tr>
       <td>Method</td>
       <td>Method</td>
       <td>Ping | Traceroute | Nslookup; default: <b>Ping</b></td>
       <td>Ping {{!}} Traceroute {{!}} Nslookup; default: <b>Ping</b></td>
       <td>Selects diagnostic method.
       <td>Selects diagnostic method.
             <ul>
             <ul>
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     <tr>
     <tr>
       <td>Protocol</td>
       <td>Protocol</td>
       <td>IPv4 | IPv6; default: <b>IPv4</b></td>
       <td>IPv4 {{!}} IPv6; default: <b>IPv4</b></td>
       <td>Selects IP address family for diagnostic test.</td>
       <td>Selects IP address family for diagnostic test.</td>
     </tr>
     </tr>
     <tr>
     <tr>
       <td>Address</td>
       <td>Address</td>
       <td>ip | host; default: <b>none</b></td>
       <td>ip {{!}} host; default: <b>none</b></td>
       <td>IP address or hostname on which the diagnostic test will be performed.</td>
       <td>IP address or hostname on which the diagnostic test will be performed.</td>
     </tr>
     </tr>
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The <b>Modem Debug</b> section is used to send AT commands to the modem.
The <b>Modem Debug</b> section is used to send AT commands to the modem.


{{#ifeq: {{{name}}} | RUTX12 | [[File:Networking_rutos_manual_administration_troubleshoot_modemdebug_v1_RUTX12.png]] | [[File:Networking_rutos_manual_administration_troubleshoot_modemdebug_v1.png]]}}
[[File:Networking_rutos_manual_administration_troubleshoot_modemdebug_v3.png|border|class=tlt-border]]


<table class="nd-mantable">
<table class="nd-mantable">
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       <td>AT command</td>
       <td>AT command</td>
       <td>AT command; default: <b>none</b></td>
       <td>AT command; default: <b>none</b></td>
       <td>AT command to send to the modem</td>
       <td>Field for the AT command.</td>
    </tr>
    <tr>
        <td>Send</td>
      <td>-(interactive button)</td>
      <td>Sends at command to modem.</td>
     </tr>
     </tr>
     <tr>
     <tr>
       <td>Response message</td>
       <td>Response message</td>
       <td>- (read only text box)</td>
       <td>- (read only text box)</td>
       <td>The response message of the sent at command.</td>
       <td>Response received from the sent AT command.</td>
     </tr>
     </tr>
     <tr>
     <tr>
         <td>Send</td>
         <td>Clear</td>
       <td>-(interactive button)</td>
       <td>-(interactive button)</td>
       <td>Sends at command to modem.</td>
       <td>Clears response messages.</td>
     </tr>
     </tr>
</table>
====AT Commands History====
This section shows the sent AT commands.
Networking_rutos_manual_administration_troubleshoot_athistory_v1.png
<table class="nd-othertables">
     <tr>
     <tr>
         <th width="250">field name</th>
         <td>Export</td>
        <th width="900">description</th>
      <td>-(interactive button)</td>
      <td>Exports response messages to <b>.csv</b> file.</td>
     </tr>
     </tr>
    <tr>
        <td>Date</td>
        <td>Time when the AT command was sent </td>
    </tr>
    <tr>
        <td>Command</td>
        <td>The command that was sent </td>
    </tr>
    <tr>
        <td>Response</td>
        <td>The response received from the modem </td>
    </tr>
</table>|}}
</table>|}}

Latest revision as of 13:59, 7 October 2024

Logging Settings

The Logging Settings section is used to configure how and where the device stores system log data. The system log is a file that contains information on various system related events and is useful to engineers for troubleshooting the device.

Field Value Description
System log buffer size integer; default: 128 System log buffer size in kibibytes (KiB).
External system log server Hostname host:port; default: none IP address/host and port of an external server that will be used to store device logs.
External system log server Protocol UDP | TCP; default: UDP Communication protocol used by the external log server.
Save log in RAM memory | Flash memory; default: RAM memory Specifies which type of memory to use for storing system logs.
System log file size integer [10..500]; default: 200 Maximum size (in kilobytes) of a log file. When threshold is reached, log rotation is performed. Can be set to value from 10kB to 500kB. Smaller the file, larger amount of old logs is saved.
Compress off | on; default: off Compress old rotated logs using GZ format.
Delete - (interactive button) Deletes log file from router.
Show hostname off | on; default: off Show hostname instead of IP address in syslog.

Troubleshoot

The Troubleshoot section is used to download various files that contain information used for troubleshooting the device. Refer to the figure and table below for information on the Troubleshoot page.

Field Value Description
System log - (interactive button) Displays the contents of the device system log file. The system log contains records of various system related events, such as starts/stops of various services, errors, reboots, etc.
Kernel log - (interactive button) Displays the contents of the device kernel log file. The kernel log contains records of various events related to the processes of the operating system (OS).
Encrypt off | on; default: off Turn on AES 256 encryption and archive Troubleshoot file using zip format.
Password string; default: none Password that will be used to encrypt Troubleshoot file. It will have to be provided when extracting formatted zip archive to gain access to a tar file.
Troubleshoot file - (interactive button) Downloads the device Troubleshoot file. It contains the device configuration information, logs and some other files. When requesting support, it is recommended to always provide the device Troubleshoot file to Teltonika engineers for analysis.
TCP dump file* - (interactive button) Downloads the device TCP dump file. TCP dump is a program used to capture packets moving through network interfaces. By default, the device does not store TCP dump information. You must enable TCP dump and save the changes before you can download the file.
Enable TCP dump* off | on; default: off Turns TCP dump packets capture on or off.
Select interface Any | LAN | WAN | WLAN; default: Any Only captures packets that move through the specified network interface.
Select protocol filter All | ICMP | TCP | UDP | ARP; default: All Only captures packets that match the specified protocol.
Select packets direction Incoming/Outgoing | Incoming | Outgoing; default: Incoming/Outgoing Only captures packets coming from the specified direction.
Host Domain names or IP; default: none Only captures packets related to the specified host.
Port integer [1..65535]; default: none Only captures packets related to the specified port.
Select storage RAM memory | ; default: RAM memory Specifies where the TCP dump file will be stored.

* As of {{{series}}}_R_00.07.00, TCPdump is not part of core functionality anymore. To see these options, the TCPdump package must be downloaded from [[{{{name}}}_Package_Manager|Package Manager]].

Diagnostics

The Diagnostics section is used to execute simple network diagnostic tests, including ping, traceroute and nslookup.

Field Value Description
Method Ping | Traceroute | Nslookup; default: Ping Selects diagnostic method.
  • Ping - sends ICMP requests to the specified address.
  • Traceroute - displays the path that packets have to take in order to reach the specified address.
  • Nslookup - obtains domain name address and IP address mapping information.
Protocol IPv4 | IPv6; default: IPv4 Selects IP address family for diagnostic test.
Address ip | host; default: none IP address or hostname on which the diagnostic test will be performed.
Perform -(interactive button) Performs diagnostic test when clicked.


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