Difference between revisions of "Template:Networking device manual device recovery"

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==Summary==
 
==Summary==
  
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This chapter is an overview on various <b>recovery</b> options for a {{{name}}} device.
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A <b>factory reset</b> returns the device back to its default factory settings, i.e., it deletes all custom configurations. This chapter is an overview on the various ways of performing a <b>factory reset</b> on a {{{name}}} device.
  
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==Default login information==
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<b>NOTE</b>: SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset.
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Using recovery methods resets the device's configuration to its default state. Therefore, you will need to use the default authentication info in order to login to the device. The default login information for {{{name}}} is provided below:
 
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<ul>
 
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    <li>Default Address (LAN IP): <b>192.168.{{#switch:{{{series}}}|TRB14x|TRB5|TRB16=2|#default=1}}.{{#switch:{{{series}}}|TAP200|TAP100=3|#default=1}}</b></li>
 
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    <li>Default Username: <b>admin</b></li>
 
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    <li>Default Password: {{#ifeq:{{{unique_pass}}}|1|see password on bottom of the device|<b>admin01</b> or random generated password<span class="asterisk">*</span>}}</li>
 
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</ul>
 
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{{#ifeq:{{{unique_pass}}}|1||
 
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===Devices with random password===
 
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----
 
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<span class="asterisk">*</span> Certain devices or batches of a device may have a generated password out of the box, instead of <i>admin01</i>. For {{{name}}} devices, batch from when unique passwords are used is <b>{{Template: Networking_device_manual_unique_passwords_batch
 
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| name = {{{name}}}
 
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}}</b>
 
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You can find the batch of your device on the [[{{{name}}} Product Labels|Product Labels]] sticker.
 
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}}
 
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==Factory reset==
 
  
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A <b>factory reset</b> returns the device back to its default factory settings, i.e., it deletes all custom configurations. Below you will find various methods of performing a factory reset on {{{name}}}.
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==Reset Button==
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{{#ifeq:{{{sms}}}|0||<br/><b>Additional note</b>: SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset.}}
 
  
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===Reset Button===
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The <b>reset button</b> is located on the {{#ifeq:{{{name}}}|RUT850|front|back}} {{#ifeq:{{{series}}}|TRB14x|side|panel}} of the device:
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----
 
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The <b>reset button</b> is located on the {{#ifeq:{{{panel}}}||{{#ifeq:{{{name}}}|RUT850|front|back}} {{#ifeq:{{{series}}}|TRB14x|side|panel}}|{{{panel}}}}} of the device:
 
  
 
[[File:{{{file_reset_button}}}|{{{size_reset_button}}}px]]
 
[[File:{{{file_reset_button}}}|{{{size_reset_button}}}px]]
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The reset button has two functions:
 
The reset button has two functions:
 
<ul>
 
<ul>
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     <li><b>Reboot the device</b>. If the reset button is pressed for up to 4 seconds, the device will reboot. {{#switch:{{{name}}}|RUT300|RUTX08|RUTX10|RUT140|RUT142=|#default=Start of the reboot will be indicated by the flashing {{#switch:{{{series}}}|TAP100=power led.|#default=of all {{#switch:{{{series}}}|TRB2xx|TRB5|TCR1|RUT36X|TRB1|TRB2|TRB2M|TRB16|=3|RUTX|RUTM|RUTC={{#switch:{{{name}}}|RUTX12|RUTX14|RUTXR1|RUTX50|RUTM12|RUTM50|RUTC50=3|#default=5}}|#default=5}} signal strength LEDs together with the green connection status LED.</li>}}}}
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     <li><b>Reboot the device</b>. If the reset button is pressed for up to 4 seconds, the device will reboot. Start of the reboot will be indicated by the flashing of all 5 signal strength LEDs together with the green connection status LED.</li>
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     <li><b>Factory reset</b>. If the reset button is pressed for at least 12 seconds (by default), the device will perform a factory reset and reboot. {{#ifeq:{{{sms}}}|1|{{#switch:{{{series}}}|TAP100=|#default=Signal strength LEDs indicate the elapsed time while holding the reset button. Start of the factory reset will be indicated by flashing of all {{#switch:{{{series}}}|TRB2xx|TRB5|TCR1|RUT36X|TRB2M|TRB16|TRB1|TRB2|=3|RUTX|RUTM|RUTC={{#switch:{{{name}}}|RUTX12|RUTX14|RUTXR1|RUTX50|RUTM12|RUTM50|RUTC50=3|#default=5}}|#default=5}} signal strength LEDs.}}|}} <br><b>NOTE</b>: the default button hold time value (min time 12 seconds, max time 20 seconds) can be changed in the {{#switch: {{{series}}}
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     <li><b>Factory reset</b>. If the reset button is pressed for at least 5 seconds (by default), the device will perform a factory reset and reboot. Signal strength LEDs indicate the elapsed time while holding the reset button. When all 5 LEDs light up, it indicates that 5 seconds have passed and the reset button can be released. Start of the factory reset will be indicated by flashing of all 5 signal strength LEDs together with a red connection status LED.<br><b>NOTE</b>: the default button hold time value (5 seconds) can be changed in the router's WebUI, from the <b>System → Administration → [[{{{name}}}_Administration#General|General]]</b> page.</li>
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| TRB14x|TRB2xx|TRB5|TRB16|TRB2M|TRB1|TRB2 = gateway
 
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| router's}} WebUI, from the <b>System → Administration → [[{{{name}}}_Administration#General|General]]</b> page.</li>
 
 
</ul>
 
</ul>
  
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===WebUI===
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==WebUI==
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{{#switch:{{{series}}}|RUT9|RUT2=You can also perform a factory reset from the router's WebUI. To do so, login to the router and go to the Backup section found under the System tab (<b>System → Maintenance → Backup → [[{{{name}}}_Maintenance#Restore_default_settings|Restore default settings]]). In the very bottom of the page there's a <b>Restore</b> button that performs a chosen type of reset.
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You can also perform a factory reset from the router's WebUI. To do so, login to the router and go to the Administration section found under System tab ('''[[RUT955_Administration#General|System → Administration → General]]'''). In the very bottom of the page there's a '''Restore''' button that performs a factory reset:
  
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[[File:Networking_rutos_manual_device_recovery_option_reset_webui.png|border|class=tlt-border]]
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[[File:{{{file_webui}}}|{{{size_webui}}}px]]
  
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| #default=You can also perform a factory reset from the router's WebUI. To do so, login to the router and go to the Backup section found under the System tab (<b>System → Maintenance → Backup → [[{{{name}}}_Maintenance#Restore_default_settings|Reset settings]]</b>). In the very bottom of the page there's a <b>Reset</b> button that performs a chosen type of reset.}}
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'''NOTE''': SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset.
  
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Notice: A <b>Factory defaults</b> reset will remove all logs, SIM PIN's and RMS data that the device might have had.
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==SMS==
  
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[[File:Networking_rutos_manual_device_recovery_option_reset_webui_v2.png|border|class=tlt-border]]
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You can perform a factory reset with the SMS Utilities '''restore''' rule. If the rule hasn't been disabled or changed in any way, all you need to do is send an SMS message to the router containing the text '''<router_password> restore'''. Replace <router_password> with your router's admin password. You can find more information on SMS Utilities Rules '''[[SMS Utilities|here]]'''
  
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{{#ifeq:{{{sms}}}|1|
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'''NOTE''': SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset.
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===SMS===
 
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----
 
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You can perform a factory reset with the SMS Utilities <b>restore</b> rule. If the rule hasn't been disabled or changed in any way, all you need to do is send an SMS message to the {{#switch: {{{series}}} | TRB14x|TRB2xx|TRB5=gateway|#default=router}} containing the text:
 
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{{#switch: {{{series}}} | TRB14x|TRB2xx|TRB5|TRB1|TRB2|TRB2M|TRB16=<b><gateway_password> restore</b> | #default=<b><router_password> restore</b>}}
 
  
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Replace {{#switch: {{{series}}} | TRB14x|TRB2xx|TRB5|TRB1|TRB2|TRB2M|TRB16=<i><gateway_password></i> | #default=<i><router_password></i>}} with your actual password. You can find more information on SMS Utilities rules <b>[[{{{name}}} Mobile Utilities|here]]</b>.|}}
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==Command line==
  
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===Command line===
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You can perform a factory reset via a command line interface. Simply type '''firstboot''' and press the "Enter" button. After this you will be asked to confirm the reset. If you're sure about the reset, type the letter '''y''' and press "Enter", otherwise type the letter '''n''' if you wish to cancel the reset. If you agreed to perform a factory reset, next type in '''reboot''' and press "Enter". The router will be reset to it's factory settings and rebooted. You can find more information on command line interfaces supported by RUTxxx routers '''[[Command line interfaces|here]]'''.
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----
 
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You can perform a factory reset via command line by executing the <b>firstboot</b> command. After this you will be asked to confirm the reset. If you're sure, type the letter <b>y</b> and press "Enter" or type the letter <b>n</b> if you wish to cancel the reset.
 
  
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If you agreed to perform a factory reset, next type in <b>reboot</b> and press "Enter". The {{#switch: {{{series}}} |TRB1xx|TRB2xx|TRB5|TRB1|TRB2|TRB2M|TRB16=gateway|#default=router}} will be reset to it's factory settings and rebooted. The entire sequence of events should look like this:
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'''NOTE''': SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset.
  
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{{Template: Networking_{{#ifeq:{{{series}}}|TRB14x|{{lc:{{{series}}}}}|rutxxx}}_manual_device_recovery_cli
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==Default login information==
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| name = {{{name}}}
 
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}}
 
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You can find more information on the command line interface (CLI) <b>[[{{{name}}}_Maintenance#CLI|here]]</b>.
 
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{{#switch:{{{series}}}
 
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| RUT8xx|TRB14x|TRB5|TRB16=
 
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| #default={{Template: Networking_device_manual_device_recovery_bootloader|name={{{name}}}|series={{{series}}}}}
 
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}}
 
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==RMA==
 
  
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If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described <b>[https://teltonika-networks.com/warranty-repair/ here]</b>.
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Since all of the router's configurations are deleted and restored to defaults after a factory reset, you'll need to use the router's default authentication info in order to login to the router. The default login information is provided below:
 +
* Default Address (LAN IP): '''192.168.1.1'''
 +
* Default Username: '''admin'''
 +
* Default Password: '''admin01'''
  
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[[Category:{{{name}}} Manual]]
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[[Category:RUT955 Manual]]

Revision as of 11:47, 5 March 2019

Summary

A factory reset returns the device back to its default factory settings, i.e., it deletes all custom configurations. This chapter is an overview on the various ways of performing a factory reset on a {{{name}}} device.

NOTE: SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset.

Reset Button

The reset button is located on the back panel of the device:

[[File:{{{file_reset_button}}}|{{{size_reset_button}}}px]]

The reset button has two functions:

  • Reboot the device. If the reset button is pressed for up to 4 seconds, the device will reboot. Start of the reboot will be indicated by the flashing of all 5 signal strength LEDs together with the green connection status LED.
  • Factory reset. If the reset button is pressed for at least 5 seconds (by default), the device will perform a factory reset and reboot. Signal strength LEDs indicate the elapsed time while holding the reset button. When all 5 LEDs light up, it indicates that 5 seconds have passed and the reset button can be released. Start of the factory reset will be indicated by flashing of all 5 signal strength LEDs together with a red connection status LED.
    NOTE: the default button hold time value (5 seconds) can be changed in the router's WebUI, from the System → Administration → [[{{{name}}}_Administration#General|General]] page.

WebUI

You can also perform a factory reset from the router's WebUI. To do so, login to the router and go to the Administration section found under System tab (System → Administration → General). In the very bottom of the page there's a Restore button that performs a factory reset:

[[File:{{{file_webui}}}|{{{size_webui}}}px]]

NOTE: SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset.

SMS

You can perform a factory reset with the SMS Utilities restore rule. If the rule hasn't been disabled or changed in any way, all you need to do is send an SMS message to the router containing the text <router_password> restore. Replace <router_password> with your router's admin password. You can find more information on SMS Utilities Rules here

NOTE: SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset.

Command line

You can perform a factory reset via a command line interface. Simply type firstboot and press the "Enter" button. After this you will be asked to confirm the reset. If you're sure about the reset, type the letter y and press "Enter", otherwise type the letter n if you wish to cancel the reset. If you agreed to perform a factory reset, next type in reboot and press "Enter". The router will be reset to it's factory settings and rebooted. You can find more information on command line interfaces supported by RUTxxx routers here.

NOTE: SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset.

Default login information

Since all of the router's configurations are deleted and restored to defaults after a factory reset, you'll need to use the router's default authentication info in order to login to the router. The default login information is provided below:

  • Default Address (LAN IP): 192.168.1.1
  • Default Username: admin
  • Default Password: admin01
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