Difference between revisions of "Template:Networking device manual unmanaged switch recovery troubleshooting"
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This chapter contains information of possible <b>recovery and troubleshooting</b> options for a {{{name}}} unmanaged switch. | This chapter contains information of possible <b>recovery and troubleshooting</b> options for a {{{name}}} unmanaged switch. | ||
− | ==Ethernet port LEDs not | + | ==Ethernet port LEDs not litting up== |
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<dd>{{{name}}} is not powered up</dd> | <dd>{{{name}}} is not powered up</dd> | ||
<dt>Solution</dt> | <dt>Solution</dt> | ||
− | <dd>Check the front panel [https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Power_LED power LED] if | + | <dd>Check on the front panel lower left corner [https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Power_LED power LED] if is lit. If not, try to use other power supply, which can provide 7-57 VDC voltage. More information about {{{name}}} powering options, check [[https://wiki.teltonika-networks.com/view/{{{name}}}_Powering_Options | here]]</dd> |
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− | ==Connected devices | + | ==Connected devices has no internet== |
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+ | Devices connected to {{{name}}} do not have internet connected. | ||
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<dd>Connected router/modem do not have internet connection</dd> | <dd>Connected router/modem do not have internet connection</dd> | ||
<dt>Solution</dt> | <dt>Solution</dt> | ||
− | <dd>Check connected router/modem users manual | + | <dd>Check connected router/modem users manual</dd> |
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<dl> | <dl> | ||
<dt>Issue</dt> | <dt>Issue</dt> | ||
− | <dd>Bad cabling between {{{name}}} | + | <dd>Bad cabling between router/modem and {{{name}}}</dd> |
<dt>Solution</dt> | <dt>Solution</dt> | ||
− | <dd>Check cabling from {{{name}}} | + | <dd>Check cabling from router/modem to {{{name}}}. If link between devices is established, Orange LED at connected Ethernet port must be lit ([https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Ethernet_port LEDs meaning]). If LED has not lit, change Ethernet cable, connect other router/modem and check again</dd> |
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<dt>Issue</dt> | <dt>Issue</dt> | ||
− | <dd>Bad cabling between {{{name}}} | + | <dd>Bad cabling between connected device and {{{name}}}</dd> |
<dt>Solution</dt> | <dt>Solution</dt> | ||
− | <dd>Check cabling from {{{name}}} | + | <dd>Check cabling from connected device to {{{name}}}. If link between devices was established, Orange LED at connected Ethernet port must be lit ([https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Ethernet_port LEDs meaning]). If LED has not lit, change Ethernet cable and check again</dd> |
</dl> | </dl> | ||
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<dd>Defected {{{name}}} switch</dd> | <dd>Defected {{{name}}} switch</dd> | ||
<dt>Solution</dt> | <dt>Solution</dt> | ||
− | <dd>Connect device directly to router/modem and check if internet connection was established. If device gets access to internet, when directly connected to router/modem. Try turn switch off and on (restart), if issue | + | <dd>Connect device directly to router/modem and check if internet connection was established. If device gets access to internet, when directly connected to router/modem. Try turn switch off and on (restart), if issue perssits, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions</dd> |
</dl> | </dl> | ||
</li> | </li> | ||
</ol> | </ol> | ||
− | ==Connected device not | + | ==Connected device not powering via PoE== |
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==RMA== | ==RMA== |
Revision as of 13:45, 24 April 2020
Summary
{{{name}}} is an unmanaged switch without active operating system running to control inside processes. All work is done by integrated chips, which has built-in logic to control switching and PoE operations.
This chapter contains information of possible recovery and troubleshooting options for a {{{name}}} unmanaged switch.
Ethernet port LEDs not litting up
Connected devices has no internet
Devices connected to {{{name}}} do not have internet connected.
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- Issue
- Connected router/modem do not have internet connection
- Solution
- Check connected router/modem users manual
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- Issue
- Bad cabling between router/modem and {{{name}}}
- Solution
- Check cabling from router/modem to {{{name}}}. If link between devices is established, Orange LED at connected Ethernet port must be lit (LEDs meaning). If LED has not lit, change Ethernet cable, connect other router/modem and check again
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- Issue
- Bad cabling between connected device and {{{name}}}
- Solution
- Check cabling from connected device to {{{name}}}. If link between devices was established, Orange LED at connected Ethernet port must be lit (LEDs meaning). If LED has not lit, change Ethernet cable and check again
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- Issue
- Defected {{{name}}} switch
- Solution
- Connect device directly to router/modem and check if internet connection was established. If device gets access to internet, when directly connected to router/modem. Try turn switch off and on (restart), if issue perssits, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions
Connected device not powering via PoE
RMA
If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described here.
[[Category:{{{name}}} Manual]]