Difference between revisions of "Template:Networking device manual unmanaged switch recovery troubleshooting"

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This chapter contains information of possible <b>recovery and troubleshooting</b> options for a {{{name}}} unmanaged switch.
 
This chapter contains information of possible <b>recovery and troubleshooting</b> options for a {{{name}}} unmanaged switch.
  
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==Ethernet port LEDs not lighting up==
+
==Ethernet port LEDs not litting up==
  
 
<ol type="I">
 
<ol type="I">
−
    <li>
 
−
      <dl>
 
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          <dt>Issue</dt>
 
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          <dd>{{{name}}} <span style="color:green">green</span> Ethernet port LED is not lighting up (<span style="color:orange">orange</span> LED lit)</dd>
 
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          <dt>Solution</dt>
 
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          <dd>{{{name}}} switch <span style="color:green">green</span> Ethernet port LED indicates Gigabit connection with device. Check if connected device network card supports Gigabit speeds or software configuration is not limited to 10/100 Mbps.</dd>
 
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        </dl>
 
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    </li>
 
 
     <li>
 
     <li>
 
       <dl>
 
       <dl>
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           <dd>{{{name}}} is not powered up</dd>
 
           <dd>{{{name}}} is not powered up</dd>
 
           <dt>Solution</dt>
 
           <dt>Solution</dt>
−
           <dd>Check the front panel [https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Power_LED power LED] if it is lit. If not, try to use other 7-57 VDC power supply, which can provide at least 2 W of power. More information about {{{name}}} powering options check  [https://wiki.teltonika-networks.com/view/{{{name}}}_Powering_Options here]</dd>
+
           <dd>Check on the front panel lower left corner [https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Power_LED power LED] if is lit. If not, try to use other power supply, which can provide 7-57 VDC voltage. More information about {{{name}}} powering options, check  [https://wiki.teltonika-networks.com/view/{{{name}}}_Powering_Options here]</dd>
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        </dl>
 
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    </li>
 
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    <li>
 
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      <dl>
 
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          <dt>Issue</dt>
 
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          <dd>Connected device is not powered up</dd>
 
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          <dt>Solution</dt>
 
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          <dd>Check if connected device is powered up and working properly</dd>
 
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        </dl>
 
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    </li>
 
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    <li>
 
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      <dl>
 
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          <dt>Issue</dt>
 
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          <dd>Bad cabling between {{{name}}} and connected device</dd>
 
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          <dt>Solution</dt>
 
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          <dd>Use other Ethernet cable to connect {{{name}}} with device</dd>
 
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        </dl>
 
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    </li>
 
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    <li>
 
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      <dl>
 
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          <dt>Issue</dt>
 
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          <dd>Defected {{{name}}} Ethernet port</dd>
 
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          <dt>Solution</dt>
 
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          <dd>Use other free {{{name}}} Ethernet port to connect switch with device. If device establishes connection with {{{name}}} using other Ethernet port, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions</dd>
 
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        </dl>
 
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    </li>
 
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    <li>
 
−
      <dl>
 
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          <dt>Issue</dt>
 
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          <dd>Defected {{{name}}} switch</dd>
 
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          <dt>Solution</dt>
 
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          <dd>If {{{name}}} Ethernet port LED are not lighting up after doing above mentioned actions, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions</dd>
 
 
         </dl>
 
         </dl>
 
     </li>
 
     </li>
 
</ol>
 
</ol>
  
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==Connected devices have no internet==
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==Connected devices has no internet==
 +
 
 +
Devices connected to {{{name}}} do not have internet connected.
  
 
<ol type="I">
 
<ol type="I">
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           <dd>Connected router/modem do not have internet connection</dd>
 
           <dd>Connected router/modem do not have internet connection</dd>
 
           <dt>Solution</dt>
 
           <dt>Solution</dt>
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           <dd>Check connected router/modem users manual how to diagnose and troubleshoot internet connection issue</dd>
+
           <dd>Check connected router/modem users manual</dd>
 
         </dl>
 
         </dl>
 
     </li>
 
     </li>
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       <dl>
 
       <dl>
 
           <dt>Issue</dt>
 
           <dt>Issue</dt>
−
           <dd>Bad cabling between {{{name}}} and router/modem</dd>
+
           <dd>Bad cabling between router/modem and {{{name}}}</dd>
 
           <dt>Solution</dt>
 
           <dt>Solution</dt>
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           <dd>Check cabling from {{{name}}} to router/modem. If link between devices is established, <span style="color:orange">orange</span> LED at connected Ethernet port must be lit ([https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Ethernet_port LEDs meaning]). If LED has not lit, change Ethernet cable, connect other router/modem and check again</dd>
+
           <dd>Check cabling from router/modem to {{{name}}}. If link between devices is established, Orange LED at connected Ethernet port must be lit ([https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Ethernet_port LEDs meaning]). If LED has not lit, change Ethernet cable, connect other router/modem and check again</dd>
 
         </dl>
 
         </dl>
 
     </li>
 
     </li>
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       <dl>
 
       <dl>
 
           <dt>Issue</dt>
 
           <dt>Issue</dt>
−
           <dd>Bad cabling between {{{name}}} and connected device</dd>
+
           <dd>Bad cabling between connected device and {{{name}}}</dd>
 
           <dt>Solution</dt>
 
           <dt>Solution</dt>
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           <dd>Check cabling from {{{name}}} to connected device. If link between devices was established, <span style="color:orange">orange</span> LED at connected Ethernet port must be lit ([https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Ethernet_port LEDs meaning]). If LED has not lit, change Ethernet cable and check again</dd>
+
           <dd>Check cabling from connected device to {{{name}}}. If link between devices was established, Orange LED at connected Ethernet port must be lit ([https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Ethernet_port LEDs meaning]). If LED has not lit, change Ethernet cable and check again</dd>
 
         </dl>
 
         </dl>
 
     </li>
 
     </li>
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           <dd>Defected {{{name}}} switch</dd>
 
           <dd>Defected {{{name}}} switch</dd>
 
           <dt>Solution</dt>
 
           <dt>Solution</dt>
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           <dd>Connect device directly to router/modem and check if internet connection was established. If device gets access to internet, when directly connected to router/modem. Try turn switch off and on (restart), if issue persists, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions</dd>
+
           <dd>Connect device directly to router/modem and check if internet connection was established. If device gets access to internet, when directly connected to router/modem. Try turn switch off and on (restart), if issue perssits, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions</dd>
 
         </dl>
 
         </dl>
 
     </li>
 
     </li>
 
</ol>
 
</ol>
  
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==Connected device not powered via PoE==
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==Connected device not powering via PoE==
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<ol type="I">
 
−
    <li>
 
−
      <dl>
 
−
          <dt>Issue</dt>
 
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          <dd>Connected device to {{{name}}} is not powered via PoE</dd>
 
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          <dt>Solution I</dt>
 
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          <dd>Check if connected device supports 802.3af and/or 802.3at PoE standard(s)</dd>
 
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          <dt>Solution II</dt>
 
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          <dd>Check if {{{name}}} is powered with PSU, which outputs 44 VDC or higher voltages and can provide at least 2 W + connected device needed power</dd>
 
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<!---          <dt>Solution III</dt>
 
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          <dd>If using 10/100 Mbps connection, make sure that your cable has connected all wiring pairs</dd> --->
 
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        </dl>
 
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    </li>
 
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    <li>
 
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      <dl>
 
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          <dt>Issue</dt>
 
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          <dd>All PoE devices and switch lost power after connecting more than two device to {{{name}}}</dd>
 
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          <dt>Solution</dt>
 
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          <dd>{{{name}}} supports 802.3at standard, were each port can supply up to 30 W of power at PSE with total power budget of 120 W per all 4 ports. Standard PSU, which comes in the box with {{{name}}}, provides ~65 W power and limits power budget to ~60 W. If all connected devices to PoE ports combined required more that 60 W of power, PSU was overloaded and turned itself off.<br>If full 120 W power budget is necessary, {{{name}}} must be powered with PSU, which can provide at least 130 W power at 44 VDC or higher voltages</dd>
 
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      </dl>
 
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    </li>
 
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</ol>
 
  
 
==RMA==
 
==RMA==

Revision as of 13:46, 24 April 2020

Summary

{{{name}}} is an unmanaged switch without active operating system running to control inside processes. All work is done by integrated chips, which has built-in logic to control switching and PoE operations.

This chapter contains information of possible recovery and troubleshooting options for a {{{name}}} unmanaged switch.

Ethernet port LEDs not litting up

  1. Issue
    {{{name}}} is not powered up
    Solution
    Check on the front panel lower left corner power LED if is lit. If not, try to use other power supply, which can provide 7-57 VDC voltage. More information about {{{name}}} powering options, check here

Connected devices has no internet

Devices connected to {{{name}}} do not have internet connected.

  1. Issue
    Connected router/modem do not have internet connection
    Solution
    Check connected router/modem users manual
  2. Issue
    Bad cabling between router/modem and {{{name}}}
    Solution
    Check cabling from router/modem to {{{name}}}. If link between devices is established, Orange LED at connected Ethernet port must be lit (LEDs meaning). If LED has not lit, change Ethernet cable, connect other router/modem and check again
  3. Issue
    Bad cabling between connected device and {{{name}}}
    Solution
    Check cabling from connected device to {{{name}}}. If link between devices was established, Orange LED at connected Ethernet port must be lit (LEDs meaning). If LED has not lit, change Ethernet cable and check again
  4. Issue
    Defected {{{name}}} switch
    Solution
    Connect device directly to router/modem and check if internet connection was established. If device gets access to internet, when directly connected to router/modem. Try turn switch off and on (restart), if issue perssits, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions

Connected device not powering via PoE

RMA

If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described here.

[[Category:{{{name}}} Manual]]

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