Difference between revisions of "Template:Networking device manual unmanaged switch recovery troubleshooting"
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<dd>{{{name}}} <span style="color:green">green</span> Ethernet port LED is not lighting up (<span style="color:orange">orange</span> LED lit)</dd> | <dd>{{{name}}} <span style="color:green">green</span> Ethernet port LED is not lighting up (<span style="color:orange">orange</span> LED lit)</dd> | ||
<dt>Solution</dt> | <dt>Solution</dt> | ||
− | <dd>{{{name}}} switch <span style="color:green">green</span> Ethernet port LED indicates Gigabit connection with device. Check if connected device network card | + | <dd>{{{name}}} switch <span style="color:green">green</span> Ethernet port LED indicates Gigabit connection with device. Check if connected device network card support Gigabit speeds or software configuration is not limited to 10/100 Mbps.</dd> |
</dl> | </dl> | ||
</li> | </li> | ||
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<dd>{{{name}}} is not powered up</dd> | <dd>{{{name}}} is not powered up</dd> | ||
<dt>Solution</dt> | <dt>Solution</dt> | ||
− | <dd>Check the front panel [https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Power_LED power LED] if | + | <dd>Check the front panel [https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Power_LED power LED] if is lit. If not, try to use other 7-57 VDC power supply, which can provide at least 2 W of power. More information about {{{name}}} powering options, check [https://wiki.teltonika-networks.com/view/{{{name}}}_Powering_Options here]</dd> |
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</dl> | </dl> | ||
</li> | </li> | ||
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</ol> | </ol> | ||
− | ==Connected devices | + | ==Connected devices has no internet== |
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+ | Devices connected to {{{name}}} do not have internet connected. | ||
<ol type="I"> | <ol type="I"> | ||
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<dd>Connected router/modem do not have internet connection</dd> | <dd>Connected router/modem do not have internet connection</dd> | ||
<dt>Solution</dt> | <dt>Solution</dt> | ||
− | <dd>Check connected router/modem users manual | + | <dd>Check connected router/modem users manual</dd> |
</dl> | </dl> | ||
</li> | </li> | ||
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<dl> | <dl> | ||
<dt>Issue</dt> | <dt>Issue</dt> | ||
− | <dd>Bad cabling between {{{name}}} | + | <dd>Bad cabling between router/modem and {{{name}}}</dd> |
<dt>Solution</dt> | <dt>Solution</dt> | ||
− | <dd>Check cabling from {{{name}}} | + | <dd>Check cabling from router/modem to {{{name}}}. If link between devices is established, <span style="color:orange">orange</span> LED at connected Ethernet port must be lit ([https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Ethernet_port LEDs meaning]). If LED has not lit, change Ethernet cable, connect other router/modem and check again</dd> |
</dl> | </dl> | ||
</li> | </li> | ||
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<dl> | <dl> | ||
<dt>Issue</dt> | <dt>Issue</dt> | ||
− | <dd>Bad cabling between {{{name}}} | + | <dd>Bad cabling between connected device and {{{name}}}</dd> |
<dt>Solution</dt> | <dt>Solution</dt> | ||
− | <dd>Check cabling from {{{name}}} | + | <dd>Check cabling from connected device to {{{name}}}. If link between devices was established, <span style="color:orange">orange</span> LED at connected Ethernet port must be lit ([https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Ethernet_port LEDs meaning]). If LED has not lit, change Ethernet cable and check again</dd> |
</dl> | </dl> | ||
</li> | </li> | ||
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</ol> | </ol> | ||
− | ==Connected device not | + | ==Connected device not powering via PoE== |
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==RMA== | ==RMA== |
Revision as of 15:56, 24 April 2020
Summary
{{{name}}} is an unmanaged switch without active operating system running to control inside processes. All work is done by integrated chips, which has built-in logic to control switching and PoE operations.
This chapter contains information of possible recovery and troubleshooting options for a {{{name}}} unmanaged switch.
Ethernet port LEDs not lighting up
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- Issue
- {{{name}}} green Ethernet port LED is not lighting up (orange LED lit)
- Solution
- {{{name}}} switch green Ethernet port LED indicates Gigabit connection with device. Check if connected device network card support Gigabit speeds or software configuration is not limited to 10/100 Mbps.
-
- Issue
- Bad cabling between {{{name}}} and connected device
- Solution
- Use other Ethernet cable to connect {{{name}}} with device
-
- Issue
- Defected {{{name}}} Ethernet port
- Solution
- Use other free {{{name}}} Ethernet port to connect switch with device. If device establishes connection with {{{name}}} using other Ethernet port, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions
-
- Issue
- Defected {{{name}}} switch
- Solution
- If {{{name}}} Ethernet port LED are not lighting up after doing above mentioned actions, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions
Connected devices has no internet
Devices connected to {{{name}}} do not have internet connected.
-
- Issue
- Connected router/modem do not have internet connection
- Solution
- Check connected router/modem users manual
-
- Issue
- Bad cabling between router/modem and {{{name}}}
- Solution
- Check cabling from router/modem to {{{name}}}. If link between devices is established, orange LED at connected Ethernet port must be lit (LEDs meaning). If LED has not lit, change Ethernet cable, connect other router/modem and check again
-
- Issue
- Bad cabling between connected device and {{{name}}}
- Solution
- Check cabling from connected device to {{{name}}}. If link between devices was established, orange LED at connected Ethernet port must be lit (LEDs meaning). If LED has not lit, change Ethernet cable and check again
-
- Issue
- Defected {{{name}}} switch
- Solution
- Connect device directly to router/modem and check if internet connection was established. If device gets access to internet, when directly connected to router/modem. Try turn switch off and on (restart), if issue persists, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions
Connected device not powering via PoE
RMA
If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described here.
[[Category:{{{name}}} Manual]]