Template:Networking device manual unmanaged switch recovery troubleshooting

Summary

{{{name}}} is an unmanaged switch without active operating system running to control inside processes. All work is done by integrated chips, which has built-in logic to control switching and PoE operations.

This chapter contains information of possible recovery and troubleshooting options for a {{{name}}} unmanaged switch.

Connected devices has no internet

Devices connected to {{{name}}} do not have internet connected.

1. Issue

   Connected router/modem do not have internet connection

   Solution

   Check your router/modem users manual

2. Issue

   Bad cabling between router/modem and {{{name}}}

   Solution

   Check cabling from router/modem to {{{name}}}. If link between devices establishes Orange LED at connected Ethernet port must be lit (LEDs meaning). If LED has not lit, change Ethernet cable, connect other router/modem and check again

3. Issue

   Bad cabling between connected device and {{{name}}}

   Solution

   Check cabling from connected device to {{{name}}}. If link between devices establishes Orange LED at connected Ethernet port must be lit (LEDs meaning). If LED has not lit, change Ethernet cable and check again

4. Issue

   Defected {{{name}}} switch

   Solution

   Connect device directly to router/modem and check if internet connection established. If device can reach internet when directly connected to router/modem, {{{name}}} is must be sent for service inspection and repairs. Check RMA section for instructions

RMA

If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described here.

[[Category:{{{name}}} Manual]]