TRB500 Product Change Notifications
Product change notifications (PCN) is a way of informing customers of upcoming changes related to Teltonika Networks products. This includes outward appearance adjustments, hardware improvements, changes to package contents, etc. Changes related to a product's firmware are not included in PCNs (click here to see the firmware changelog).
This page stores information regarding changes to the TRB500 device. Below you will find a list of both upcoming and already implemented changes sorted by newest to oldest (top to bottom).
2023.08.02: Product packaging changes
Starting from 2023 Q3 TRB500 router product packaging will be changed.
| Change description | ||
|---|---|---|
| Change type | Packaging | |
| Detailed description | The packaging for the product will undergo several updates including an update to the side print of the box. Additionally, the box will now feature press with certificates that will be printed according to the region. Finally, there will also be changes made to the company information section including the address, telephone number, email and website link. | |
Current design:  |
Updated packaging design:  | |
| Packaging dimensions will not change. | ||
| Change reasons | Design improvement. | |
| Affected products information | ||
|---|---|---|
| Model | Affected order codes | Order code changes |
| TRB500 | TRB500 ***** and specific TRB500 client codes | No changes |
| Upcoming change date | 2023 Q3 | |
| Change impact | ||
|---|---|---|
| Risk assessment | The product handling and storage process may require review. Marketing materials, such as photos, might need replacement. | |
| Suggested implementation plan | Information included in this PCN will help adapt to the upcoming changes. Some specific client codes are effected by these changes. For more detailed information please contact your sales representative. | |
| Acknowledgement of PCN receipt | ||
|---|---|---|
| If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above |
To download the pdf version of this notification, click here.
2023.02.13: MAC address range change
All Teltonika Networks devices manufactured starting from 2023, week 9 will have additional new MAC address range.
| Change description | |
|---|---|
| Change type | MAC address range |
| Detailed description | All Teltonika Networks devices manufactured starting from 2023, week 9 may have a MAC address from the new MAC address range 20:97:27:00:00:00 - 20:97:27:FF:FF:FF, as well as the current MAC address range 00:1E:42:00:00:00 - 00:1E:42:FF:FF:FF |
| Change reasons | Endpoint of the previous MAC address range. |
| Affected products information | ||
|---|---|---|
| Model | Affected order codes | Order code changes |
| All Teltonika Networks devices | All order codes | No changes |
| Upcoming change date | 2023, week 9 | |
| Change impact | ||
|---|---|---|
| Risk assessment | Device install procedures or any automated solutions might need modifications. | |
| Suggested implementation plan |
For more detailed information please contact your sales representative. | |
| Acknowledgement of PCN receipt | ||
|---|---|---|
| If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above. |
To download the pdf version of this notification, click here.