FAQ

Where can I download the latest firmware version?

• You can find all firmware and SDK file download links in the RutOS Downloads page. You can also find 'Firmware Downloads' for all devices in their respective Wiki pages. Example path:
  Main Page → RUT Routers → RUT955 → RUT955 Firmware Downloads

I have a broken device. What should I do?

• If you have encountered a software/firmware related issue, you should contact Teltonika-Networks technical support via:
  • VIP HelpDesk - if you have access, you can register your question on Teltonika's internal HelpDesk system.
  • Sales Manager - your sales person can relay technical questions to Teltonika's support team.
  • Crowd-Support Forum - a public forum for Teltonika-Networks related question.
  For hardware issues please check if your device is eligible for warranty in the RMA Guidelines page. If you do suspect a hardware malfunction, please fill out this RMA request form and read our warranty policy for more details.

My device seems functional, but I cannot access it. What should I do?

• If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the LEDs page.
• If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the Device Recovery Options page for information on that.

I'm looking for information on product accessories. Where can I find it?

• All Teltonika-Networks product accessory information is in the Product Accessories page and our website.