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Added SIM card's PIN input FAQ question
<li><b>HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.</li>
<li><b>HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.</li>
<li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li>
<li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li>
<li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li>
<li><b>[https://community.teltonika.lt/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li>
</ul>
</ul>
</li>
</li>
</ul>
<br>
<span style="color: #0054A6;"><font size="5"><u>How do I input a SIM card's PIN code on my device?</u></font></span>
<ul>
<li> Connect to the device’s WebUI</li>
<li> Navigate to <b>Network -> Mobile -> General</b></li>
<li> Input Your SIM card’s PIN in the “PIN” field</li>
<li> Press “<b>Save & Apply</b>”</li>
<font size="-1"><i>More information: [[RUTX14 Mobile]]</i></font>
</ul>
</ul>
<ul>
<ul>
<li>A Troubleshoot file contains a device's event logs, configuration files and other info useful for diagnostics. It can be downloaded from your device's WebUI, Troubleshoot page:<br><font size="-1"><i>System → Administration → Troubleshoot</i></font><br>If you have encountered an issue and plan on contacting technical support, it is usually a good idea to <b><u>include a Troubleshoot file along with a description of the issue.</u></b> Doing this can speed up the support process significantly.</li>
<li>A Troubleshoot file contains a device's event logs, configuration files and other info useful for diagnostics. It can be downloaded from your device's WebUI, Troubleshoot page:<br><font size="-1"><i>System → Maintenance → Troubleshoot</i></font><br>If you have encountered an issue and plan on contacting technical support, it is usually a good idea to <b><u>include a Troubleshoot file along with a description of the issue.</u></b> Doing this can speed up the support process significantly.</li>
</ul>
</ul>
If we compare RUT200, RUT240, and RUT241, we will see equal measurements, interfaces, and most of the hardware specifications; However, there are some differences under the hood:
If we compare RUT200, RUT240, and RUT241, we will see equal measurements, interfaces, and most of the hardware specifications; However, there are some differences under the hood:
*'''RUT200''' - CPU: '''Mediatek''' MIPS 24KEc 580 MHz / RAM: '''128 MB''' / Module: '''QUECTEL EC200A''';
*'''RUT200''' - CPU: '''Mediatek''' MIPS 24KEc 580 MHz / RAM: '''128 MB''' / Module: '''QUECTEL''';
*'''RUT240''' - CPU: '''Qualcomm''' Atheros Hornet MIPS 24Kc 400 MHz / RAM: '''64 MB''' / Module: '''QUECTEL''' or '''MEIG''';
*'''RUT240''' - CPU: '''Qualcomm''' Atheros Hornet MIPS 24Kc 400 MHz / RAM: '''64 MB''' / Module: '''QUECTEL''' or '''MEIG''';
*'''RUT241''' - CPU: '''MediaTek''' MIPS 24KEc 580MHz / RAM: '''128 MB''' / Module: '''QUECTEL''' or '''MEIG''';
*'''RUT241''' - CPU: '''MediaTek''' MIPS 24KEc 580MHz / RAM: '''128 MB''' / Module: '''QUECTEL''' or '''MEIG''';
*Once done, click '''Save & Apply'''. <br>
*Once done, click '''Save & Apply'''. <br>
*More information on where to configure '''APN''' could be found [https://wiki.teltonika-networks.com/view/RUT240_Interfaces#General_Setup:_Mobile here]. <br>
*More information on where to configure '''APN''' could be found [https://wiki.teltonika-networks.com/view/RUT240_Interfaces#General_Setup:_Mobile here]. <br>
<br><span style="color: #0054A6;"><font size="5"><u>What device telemetry data is collected by Teltonika Networks?</u></font></span><br>
*<p>Following table shows what non-personal telemetry data Teltonika Network collects via FOTA service.</p>
<table border="1" cellpadding="5" cellspacing="0" width="60%" style="border-collapse: collapse;">
<tr>
<th>Collected data</th>
<th>Who uses it</th>
<th>For what purpose</th>
</tr>
<tr>
<td>Device Serial No.</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>MAC</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Modem ID</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Modem IMEI</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Modem Firmware Version</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Device Firmware Version</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Device Product Code</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Enabled Services</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
</table>
*'''Q: Is there any personal data being collected'''?<br>
*A: No
<br>
== Technical Questions ==
== Technical Questions ==
<li>[[WAN as LAN]]</li>
<li>[[WAN as LAN]]</li>
<li>[[Band Lock]]</li>
<li>[[Band Lock]]</li>
<li>[[How to manually set a Wi-Fi channel?]]</li>
</ul>
</ul>
</td>
</td>
<li>[[802.11e WMM]]</li><li>[[Bluetooth EYE Sensor and EYE Beacon support]]
<li>[[802.11e WMM]]</li><li>[[Bluetooth EYE Sensor and EYE Beacon support]]
</li>
</li>
<li>[[Compatible SFP Modules With Teltonika Devices]]</li>
<li> [[Requirements for embedded-SIM (eSIM)]] </li>
</ul>
</ul>
</td>
</td>
<li>[[Port Forwarding]]</li>
<li>[[Port Forwarding]]</li>
<li>[[Remote WebUI Access]]</li>
<li>[[Remote WebUI Access]]</li>
<li>[[Remote Device Access]]</li>
<li>[[RMS FAQ]]</li>
<li>[[RMS FAQ]]</li>
</ul>
</ul>
<tr>
<tr>
<td>
<td>
===<span style="color: #0054A6;">Networking</span>===
===<span style="color: #0054A6;">Networking</span>===
----
----
<li>[[What is a Netmask?]]</li>
<li>[[What is a Netmask?]]</li>
<li>[[What is a DNS?]]</li>
<li>[[What is a DNS?]]</li>
<li>[[IPv6 addressing]]</li><li>[[VLAN Set Up]]
<li>[[IPv6 addressing]]</li>
</li>
<li>[[VLAN Set Up]]</li>
<li>[[Stateful Packet Inspection]]</li>
</ul>
</ul>
</td>
</td>
