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Added SIM card's PIN input FAQ question
<li>If you have encountered a software/firmware related issue, you can get in touch with Teltonika-Networks technical support via:
<li>If you have encountered a software/firmware related issue, you can get in touch with Teltonika-Networks technical support via:
<ul>
<ul>
<li><b>VIP HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.</li>
<li><b>HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.</li>
<li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li>
<li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li>
<li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li>
<li><b>[https://community.teltonika.lt/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li>
</ul>
</ul>
</li>
</li>
</ul>
<br>
<span style="color: #0054A6;"><font size="5"><u>How do I input a SIM card's PIN code on my device?</u></font></span>
<ul>
<li> Connect to the device’s WebUI</li>
<li> Navigate to <b>Network -> Mobile -> General</b></li>
<li> Input Your SIM card’s PIN in the “PIN” field</li>
<li> Press “<b>Save & Apply</b>”</li>
<font size="-1"><i>More information: [[RUTX14 Mobile]]</i></font>
</ul>
</ul>
<ul>
<ul>
<li>Please evaluate if your device is eligible for warranty by checking the guidelines described in the <b>[[RMA]]</b> page. If you do suspect a <u>hardware malfunction</u>, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li>
<li>Please evaluate if your device is eligible for warranty by checking the guidelines described in the <b>[[RMA]]</b> page.</li>
<li>If you do suspect a <u>hardware malfunction</u>, please fill out [https://hd.teltonika.lt/ HelpDesk ticket] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.
</li>
<li><u>Software issues are not covered by Teltonika-Networks' warranty policy.</u> Therefore, if you have encountered an issue related to a device's software/firmware, you should contact Teltonika-Networks technical support (refer to the question above for related information).</li>
<li><u>Software issues are not covered by Teltonika-Networks' warranty policy.</u> Therefore, if you have encountered an issue related to a device's software/firmware, you should contact Teltonika-Networks technical support (refer to the question above for related information).</li>
</ul>
</ul>
<ul>
<ul>
<li>A Troubleshoot file contains a device's event logs, configuration files and other info useful for diagnostics. It can be downloaded from your device's WebUI, Troubleshoot page:<br><font size="-1"><i>System → Administration → Troubleshoot</i></font><br>If you have encountered an issue and plan on contacting technical support, it is usually a good idea to <b><u>include a Troubleshoot file along with a description of the issue.</u></b> Doing this can speed up the support process significantly.</li>
<li>A Troubleshoot file contains a device's event logs, configuration files and other info useful for diagnostics. It can be downloaded from your device's WebUI, Troubleshoot page:<br><font size="-1"><i>System → Maintenance → Troubleshoot</i></font><br>If you have encountered an issue and plan on contacting technical support, it is usually a good idea to <b><u>include a Troubleshoot file along with a description of the issue.</u></b> Doing this can speed up the support process significantly.</li>
</ul>
</ul>
*Link to the instruction of UCI command usage: '''[[UCI_command_usage]]'''
*Link to the instruction of UCI command usage: '''[[UCI_command_usage]]'''
<br><span style="color: #0054A6;"><font size="5"><u>How can I install packages on my device?</u></font></span>
*Some packages, which are not as commonly used, are excluded from firmware files in order to save the device flash memory space.
*You can install these packages using either '''Package Manager''' in WebUI or using '''''opkg''''' CLI command.
#To install a package using Package Manager, simply login to routers WebUI and navigate to [[RUT955 Package Manager|'''''Services <font size="-1">→</font> Package Manager <font size="-1">→</font> Packages''''']]
#*You can either select a package from the list or use search bar located on the upper right corner of the screen.
#*Once required package is found, press '''''<nowiki/>'<nowiki/>+'''''' button to install.
#*Additionally, if the device does not have internet connectivity, package files for specific device firmware version could be downloaded on our wiki from [[RUT955 Package Downloads|'''here''']] and uploaded offline by navigating to '''''[[RUT955 Package Manager#upload|Services <font size="-1">→</font> Package Manager <font size="-1">→</font> Upload]]'''''
#If a package is unavailable in package manager or installation through command line interface is required - '''''opkg''''' command can be used.
#*Before using ''opkg'', source list must be updated using the following command: '''''opkg update'''''
#* To list all available packages use the following command: '''''opkg list'''''
#*To install a package use the following syntax: '''''opkg install <PACKAGE_NAME>'''''
#*For example to install DNP3 package: '''''opkg install dnp3'''''
*You can find the newly installed Teltonika Networks devices packages configuration section in the device WebUI at Services → <PACKAGE_NAME>.
*Note: Since the RutOS operating system is based on Linux OpenWRT, it is possible to install additional packages from OpenWRT using OPKG. However, please note that some of those packages might not have WebUI support and might not work as intended.
<br><span style="color: #0054A6;"><font size="5"><u>What are the differences between RUT2xx series devices?</u></font></span>
If we compare RUT200, RUT240, and RUT241, we will see equal measurements, interfaces, and most of the hardware specifications; However, there are some differences under the hood:
*'''RUT200''' - CPU: '''Mediatek''' MIPS 24KEc 580 MHz / RAM: '''128 MB''' / Module: '''QUECTEL''';
*'''RUT240''' - CPU: '''Qualcomm''' Atheros Hornet MIPS 24Kc 400 MHz / RAM: '''64 MB''' / Module: '''QUECTEL''' or '''MEIG''';
*'''RUT241''' - CPU: '''MediaTek''' MIPS 24KEc 580MHz / RAM: '''128 MB''' / Module: '''QUECTEL''' or '''MEIG''';
There are also differences in the certifications and standards they support. RUT240 has the most certificates and can be utilized worldwide.
RUT241 and RUT240 go hand in hand; however, if compared, RUT241 currently has fewer certificates than RUT240; Nevertheless, eventually, RUT241 will catch up with RUT240 in the number of certifications and standards. Out of RUT2xx series devices, RUT200 has the least certificates and can only be operated in certain regions.
You can find more detailed information about all available RUT200, RUT240, and RUT241 certificates [https://wiki.teltonika-networks.com/view/Certificates here].
You can learn more about the [https://teltonika-networks.com/about-us/3-new-routers-to-expand-our-bestseller-portfolio/ RUT2xx series device differences].
<br>
<br><span style="color: #0054A6;"><font size="5"><u>What are the differences between RUT95x series devices?</u></font></span>
CPU is the only hardware difference between the lower 95x series:<br>
*'''RUT950''' - CPU: '''Qualcomm''' Atheros Wasp, MIPS 74Kc, 550 MHz.<br>
*'''RUT951''' - CPU: '''Mediatek''' MIPS 24KEc 580 MHz.
==Technical Questions==
Higher-end models include an additional hardware change related to memory expansion:<br>
*'''RUT955''' - CPU: '''Qualcomm''' Atheros Wasp, MIPS 74Kc, 550 MHz and '''SD card''' support.<br>
*'''RUT956''' - CPU: '''Mediatek''' MIPS 24KEc 580 MHz.
Currently, RUT950 and RUT955 have more certifications than their alternatives and can be used more globally, however, eventually, RUT951 and RUT956 will catch up certification and approval-wise.
<br>
More about this device series [[Certificates|certification here]].
<br>
You can learn more about the [https://teltonika-networks.com/about-us/3-new-routers-to-expand-our-bestseller-portfolio/ RUT9xx series device differences].
<br>
<br><span style="color: #0054A6;"><font size="5"><u>How can I set a custom APN?</u></font></span>
*On Teltonika Networks cellular devices, the '''Auto APN''' setting is enabled by default. You could find information about how '''Auto APN''' works [https://wiki.teltonika-networks.com/view/Auto_APN here]. <br>
*If you would like to change APN to a custom setting, navigate to '''Network → Interfaces → Mobile''' and click the '''Edit''' button.<br>
*After you click the '''Edit''' button settings window will appear. In the '''General Settings''' section click on the '''Auto APN toggle''' to turn it off.<br>
*From the APN list select '''–Custom--'''.<br>
*In the '''Custom APN''' section write the custom APN name. <br>
*Once done, click '''Save & Apply'''. <br>
*More information on where to configure '''APN''' could be found [https://wiki.teltonika-networks.com/view/RUT240_Interfaces#General_Setup:_Mobile here]. <br>
<br><span style="color: #0054A6;"><font size="5"><u>What device telemetry data is collected by Teltonika Networks?</u></font></span><br>
*<p>Following table shows what non-personal telemetry data Teltonika Network collects via FOTA service.</p>
<table border="1" cellpadding="5" cellspacing="0" width="60%" style="border-collapse: collapse;">
<tr>
<th>Collected data</th>
<th>Who uses it</th>
<th>For what purpose</th>
</tr>
<tr>
<td>Device Serial No.</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>MAC</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Modem ID</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Modem IMEI</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Modem Firmware Version</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Device Firmware Version</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Device Product Code</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Enabled Services</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
</table>
*'''Q: Is there any personal data being collected'''?<br>
*A: No
<br>
== Technical Questions ==
<table style="vertical-align: top;" width="100%">
<table style="vertical-align: top;" width="100%">
<li>[[Upload & Download Files from RutOS]]</li>
<li>[[Upload & Download Files from RutOS]]</li>
<li>[[WAN as LAN]]</li>
<li>[[WAN as LAN]]</li>
<li>[[Band Lock]]</li>
<li>[[How to manually set a Wi-Fi channel?]]</li>
</ul>
</ul>
</td>
</td>
<tr>
<tr>
<td>
<td>
===<span style="color: #0054A6;">Troubleshooting & Recovery</span>===
===<span style="color: #0054A6;">Troubleshooting & Recovery</span>===
----
----
<li>[[Dual-SIM Support]]</li>
<li>[[Dual-SIM Support]]</li>
<li>[[Firmwares for Old Devices]]</li>
<li>[[Firmwares for Old Devices]]</li>
<li>[[Legacy RUTOS Software Development Kit instructions]]</li>
<li>[[Legacy RUTOS Software Development Kit instructions]]</li>
<li>[[LTE Bonding vs Load Balancing]]</li>
<li>[[LTE Bonding vs Load Balancing]]</li>
<li>[[Third-party Antennas]]</li>
<li>[[Third-party Antennas]]</li>
<li>[[Vehicle Solutions]]</li>
<li>[[Vehicle Solutions]]</li>
<li>[[802.11e WMM]]</li>
<li>[[802.11e WMM]]</li><li>[[Bluetooth EYE Sensor and EYE Beacon support]]
</li>
<li>[[Compatible SFP Modules With Teltonika Devices]]</li>
<li> [[Requirements for embedded-SIM (eSIM)]] </li>
</ul>
</ul>
</td>
</td>
<li>[[Port Forwarding]]</li>
<li>[[Port Forwarding]]</li>
<li>[[Remote WebUI Access]]</li>
<li>[[Remote WebUI Access]]</li>
<li>[[Remote Device Access]]</li>
<li>[[RMS FAQ]]</li>
<li>[[RMS FAQ]]</li>
</ul>
</ul>
<tr>
<tr>
<td>
<td>
===<span style="color: #0054A6;">Networking</span>===
===<span style="color: #0054A6;">Networking</span>===
----
----
<li>[[What is a Netmask?]]</li>
<li>[[What is a Netmask?]]</li>
<li>[[What is a DNS?]]</li>
<li>[[What is a DNS?]]</li>
<li>[[IPv6 addressing]]</li><li>[[VLAN Set Up]]
<li>[[IPv6 addressing]]</li>
</li>
<li>[[VLAN Set Up]]</li>
<li>[[Stateful Packet Inspection]]</li>
</ul>
</ul>
</td>
</td>
