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| <li>If you have encountered a software/firmware related issue, you can get in touch with Teltonika-Networks technical support via: | | <li>If you have encountered a software/firmware related issue, you can get in touch with Teltonika-Networks technical support via: |
| <ul> | | <ul> |
− | <li><b>VIP HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.</li> | + | <li><b>HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.</li> |
| <li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li> | | <li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li> |
− | <li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li> | + | <li><b>[https://community.teltonika.lt/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li> |
| </ul> | | </ul> |
| </li> | | </li> |
| + | </ul> |
| + | |
| + | <br> |
| + | |
| + | <span style="color: #0054A6;"><font size="5"><u>How do I input a SIM card's PIN code on my device?</u></font></span> |
| + | <ul> |
| + | <li> Connect to the device’s WebUI</li> |
| + | <li> Navigate to <b>Network -> Mobile -> General</b></li> |
| + | <li> Input Your SIM card’s PIN in the “PIN” field</li> |
| + | <li> Press “<b>Save & Apply</b>”</li> |
| + | <font size="-1"><i>More information: [[RUTX14 Mobile]]</i></font> |
| </ul> | | </ul> |
| | | |
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| | | |
| <ul> | | <ul> |
− | <li>Please evaluate if your device is eligible for warranty by checking the guidelines described in the <b>[[RMA]]</b> page. If you do suspect a <u>hardware malfunction</u>, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li> | + | <li>Please evaluate if your device is eligible for warranty by checking the guidelines described in the <b>[[RMA]]</b> page.</li> |
| + | <li>If you do suspect a <u>hardware malfunction</u>, please fill out [https://hd.teltonika.lt/ HelpDesk ticket] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details. |
| + | </li> |
| <li><u>Software issues are not covered by Teltonika-Networks' warranty policy.</u> Therefore, if you have encountered an issue related to a device's software/firmware, you should contact Teltonika-Networks technical support (refer to the question above for related information).</li> | | <li><u>Software issues are not covered by Teltonika-Networks' warranty policy.</u> Therefore, if you have encountered an issue related to a device's software/firmware, you should contact Teltonika-Networks technical support (refer to the question above for related information).</li> |
| </ul> | | </ul> |
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| | | |
| <ul> | | <ul> |
− | <li>A Troubleshoot file contains a device's event logs, configuration files and other info useful for diagnostics. It can be downloaded from your device's WebUI, Troubleshoot page:<br><font size="-1"><i>System → Administration → Troubleshoot</i></font><br>If you have encountered an issue and plan on contacting technical support, it is usually a good idea to <b><u>include a Troubleshoot file along with a description of the issue.</u></b> Doing this can speed up the support process significantly.</li> | + | <li>A Troubleshoot file contains a device's event logs, configuration files and other info useful for diagnostics. It can be downloaded from your device's WebUI, Troubleshoot page:<br><font size="-1"><i>System → Maintenance → Troubleshoot</i></font><br>If you have encountered an issue and plan on contacting technical support, it is usually a good idea to <b><u>include a Troubleshoot file along with a description of the issue.</u></b> Doing this can speed up the support process significantly.</li> |
| </ul> | | </ul> |
| | | |
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| | | |
| If we compare RUT200, RUT240, and RUT241, we will see equal measurements, interfaces, and most of the hardware specifications; However, there are some differences under the hood: | | If we compare RUT200, RUT240, and RUT241, we will see equal measurements, interfaces, and most of the hardware specifications; However, there are some differences under the hood: |
− | *'''RUT200''' - CPU: '''Mediatek''' MIPS 24Kc 580 MHz / RAM: '''128 MB''' / Module: '''MEIG'''; | + | *'''RUT200''' - CPU: '''Mediatek''' MIPS 24KEc 580 MHz / RAM: '''128 MB''' / Module: '''QUECTEL'''; |
| *'''RUT240''' - CPU: '''Qualcomm''' Atheros Hornet MIPS 24Kc 400 MHz / RAM: '''64 MB''' / Module: '''QUECTEL''' or '''MEIG'''; | | *'''RUT240''' - CPU: '''Qualcomm''' Atheros Hornet MIPS 24Kc 400 MHz / RAM: '''64 MB''' / Module: '''QUECTEL''' or '''MEIG'''; |
− | *'''RUT241''' - CPU: '''MediaTek''' MIPS 24Kc 580MHz / RAM: '''128 MB''' / Module: '''QUECTEL''' or '''MEIG'''; | + | *'''RUT241''' - CPU: '''MediaTek''' MIPS 24KEc 580MHz / RAM: '''128 MB''' / Module: '''QUECTEL''' or '''MEIG'''; |
| | | |
| There are also differences in the certifications and standards they support. RUT240 has the most certificates and can be utilized worldwide. | | There are also differences in the certifications and standards they support. RUT240 has the most certificates and can be utilized worldwide. |
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| CPU is the only hardware difference between the lower 95x series:<br> | | CPU is the only hardware difference between the lower 95x series:<br> |
| *'''RUT950''' - CPU: '''Qualcomm''' Atheros Wasp, MIPS 74Kc, 550 MHz.<br> | | *'''RUT950''' - CPU: '''Qualcomm''' Atheros Wasp, MIPS 74Kc, 550 MHz.<br> |
− | *'''RUT951''' - CPU: '''Mediatek''' MIPS 24Kc 580 MHz. | + | *'''RUT951''' - CPU: '''Mediatek''' MIPS 24KEc 580 MHz. |
| | | |
| Higher-end models include an additional hardware change related to memory expansion:<br> | | Higher-end models include an additional hardware change related to memory expansion:<br> |
| *'''RUT955''' - CPU: '''Qualcomm''' Atheros Wasp, MIPS 74Kc, 550 MHz and '''SD card''' support.<br> | | *'''RUT955''' - CPU: '''Qualcomm''' Atheros Wasp, MIPS 74Kc, 550 MHz and '''SD card''' support.<br> |
− | *'''RUT956''' - CPU: '''Mediatek''' MIPS 24Kc 580 MHz. | + | *'''RUT956''' - CPU: '''Mediatek''' MIPS 24KEc 580 MHz. |
| | | |
| Currently, RUT950 and RUT955 have more certifications than their alternatives and can be used more globally, however, eventually, RUT951 and RUT956 will catch up certification and approval-wise. | | Currently, RUT950 and RUT955 have more certifications than their alternatives and can be used more globally, however, eventually, RUT951 and RUT956 will catch up certification and approval-wise. |
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| <br> | | <br> |
| You can learn more about the [https://teltonika-networks.com/about-us/3-new-routers-to-expand-our-bestseller-portfolio/ RUT9xx series device differences]. | | You can learn more about the [https://teltonika-networks.com/about-us/3-new-routers-to-expand-our-bestseller-portfolio/ RUT9xx series device differences]. |
| + | <br> |
| + | |
| + | <br><span style="color: #0054A6;"><font size="5"><u>How can I set a custom APN?</u></font></span> |
| + | |
| + | *On Teltonika Networks cellular devices, the '''Auto APN''' setting is enabled by default. You could find information about how '''Auto APN''' works [https://wiki.teltonika-networks.com/view/Auto_APN here]. <br> |
| + | *If you would like to change APN to a custom setting, navigate to '''Network → Interfaces → Mobile''' and click the '''Edit''' button.<br> |
| + | *After you click the '''Edit''' button settings window will appear. In the '''General Settings''' section click on the '''Auto APN toggle''' to turn it off.<br> |
| + | *From the APN list select '''–Custom--'''.<br> |
| + | *In the '''Custom APN''' section write the custom APN name. <br> |
| + | *Once done, click '''Save & Apply'''. <br> |
| + | *More information on where to configure '''APN''' could be found [https://wiki.teltonika-networks.com/view/RUT240_Interfaces#General_Setup:_Mobile here]. <br> |
| + | |
| + | <br><span style="color: #0054A6;"><font size="5"><u>What device telemetry data is collected by Teltonika Networks?</u></font></span><br> |
| + | *<p>Following table shows what non-personal telemetry data Teltonika Network collects via FOTA service.</p> |
| + | |
| + | <table border="1" cellpadding="5" cellspacing="0" width="60%" style="border-collapse: collapse;"> |
| + | |
| + | <tr> |
| + | <th>Collected data</th> |
| + | <th>Who uses it</th> |
| + | <th>For what purpose</th> |
| + | </tr> |
| + | |
| + | <tr> |
| + | <td>Device Serial No.</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | <tr> |
| + | <td>MAC</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | <tr> |
| + | <td>Modem ID</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | |
| + | <tr> |
| + | <td>Modem IMEI</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | |
| + | <tr> |
| + | <td>Modem Firmware Version</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | |
| + | <tr> |
| + | <td>Device Firmware Version</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | |
| + | <tr> |
| + | <td>Device Product Code</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | |
| + | <tr> |
| + | <td>Enabled Services</td> |
| + | <td>Teltonika Networks</td> |
| + | <td>Exclusively for proper functioning of FOTA service.</td> |
| + | </tr> |
| + | |
| + | </table> |
| + | *'''Q: Is there any personal data being collected'''?<br> |
| + | *A: No |
| <br> | | <br> |
| | | |
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| <li>[[WAN as LAN]]</li> | | <li>[[WAN as LAN]]</li> |
| <li>[[Band Lock]]</li> | | <li>[[Band Lock]]</li> |
| + | <li>[[How to manually set a Wi-Fi channel?]]</li> |
| </ul> | | </ul> |
| </td> | | </td> |
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| <li>[[Dual-SIM Support]]</li> | | <li>[[Dual-SIM Support]]</li> |
| <li>[[Firmwares for Old Devices]]</li> | | <li>[[Firmwares for Old Devices]]</li> |
− | <li>[[Frequency Bands]]</li>
| |
| <li>[[Legacy RUTOS Software Development Kit instructions]]</li> | | <li>[[Legacy RUTOS Software Development Kit instructions]]</li> |
| <li>[[LTE Bonding vs Load Balancing]]</li> | | <li>[[LTE Bonding vs Load Balancing]]</li> |
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| <li>[[802.11e WMM]]</li><li>[[Bluetooth EYE Sensor and EYE Beacon support]] | | <li>[[802.11e WMM]]</li><li>[[Bluetooth EYE Sensor and EYE Beacon support]] |
| </li> | | </li> |
| + | <li>[[Compatible SFP Modules With Teltonika Devices]]</li> |
| + | <li> [[Requirements for embedded-SIM (eSIM)]] </li> |
| </ul> | | </ul> |
| </td> | | </td> |
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| <li>[[Port Forwarding]]</li> | | <li>[[Port Forwarding]]</li> |
| <li>[[Remote WebUI Access]]</li> | | <li>[[Remote WebUI Access]]</li> |
| + | <li>[[Remote Device Access]]</li> |
| <li>[[RMS FAQ]]</li> | | <li>[[RMS FAQ]]</li> |
| </ul> | | </ul> |
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| <tr> | | <tr> |
| <td> | | <td> |
| + | |
| ===<span style="color: #0054A6;">Networking</span>=== | | ===<span style="color: #0054A6;">Networking</span>=== |
| ---- | | ---- |
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| <li>[[What is a Netmask?]]</li> | | <li>[[What is a Netmask?]]</li> |
| <li>[[What is a DNS?]]</li> | | <li>[[What is a DNS?]]</li> |
− | <li>[[IPv6 addressing]]</li><li>[[VLAN Set Up]] | + | <li>[[IPv6 addressing]]</li> |
− | </li> | + | <li>[[VLAN Set Up]]</li> |
| + | <li>[[Stateful Packet Inspection]]</li> |
| </ul> | | </ul> |
| </td> | | </td> |