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<li><b>HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.</li>
<li><b>HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.</li>
<li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li>
<li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li>
<li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li>
<li><b>[https://community.teltonika.lt/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li>
</ul>
</ul>
</li>
</li>
</ul>
<br>
<span style="color: #0054A6;"><font size="5"><u>How do I input a SIM card's PIN code on my device?</u></font></span>
<ul>
<li> Connect to the device’s WebUI</li>
<li> Navigate to <b>Network -> Mobile -> General</b></li>
<li> Input Your SIM card’s PIN in the “PIN” field</li>
<li> Press “<b>Save & Apply</b>”</li>
<font size="-1"><i>More information: [[RUTX14 Mobile]]</i></font>
</ul>
</ul>
<ul>
<ul>
<li>Please evaluate if your device is eligible for warranty by checking the guidelines described in the <b>[[RMA]]</b> page. If you do suspect a <u>hardware malfunction</u>, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li>
<li>Please evaluate if your device is eligible for warranty by checking the guidelines described in the <b>[[RMA]]</b> page.</li>
<li>If you do suspect a <u>hardware malfunction</u>, please fill out [https://hd.teltonika.lt/ HelpDesk ticket] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.
</li>
<li><u>Software issues are not covered by Teltonika-Networks' warranty policy.</u> Therefore, if you have encountered an issue related to a device's software/firmware, you should contact Teltonika-Networks technical support (refer to the question above for related information).</li>
<li><u>Software issues are not covered by Teltonika-Networks' warranty policy.</u> Therefore, if you have encountered an issue related to a device's software/firmware, you should contact Teltonika-Networks technical support (refer to the question above for related information).</li>
</ul>
</ul>
<br>
<br>
<span style="color: #0054A6;"><font size="5"><u>What is a Troubleshoot file and how do I download it?</u></font></span>
<span style="color: #0054A6;"><font size="5"><u>What is a Troubleshoot file and how do I download it?</u></font></span>
<ul>
<ul>
<li>A Troubleshoot file contains a device's event logs, configuration files and other info useful for diagnostics. It can be downloaded from your device's WebUI, Troubleshoot page:<br><font size="-1"><i>System → Administration → Troubleshoot</i></font><br>If you have encountered an issue and plan on contacting technical support, it is usually a good idea to <b><u>include a Troubleshoot file along with a description of the issue.</u></b> Doing this can speed up the support process significantly.</li>
<li>A Troubleshoot file contains a device's event logs, configuration files and other info useful for diagnostics. It can be downloaded from your device's WebUI, Troubleshoot page:<br><font size="-1"><i>System → Maintenance → Troubleshoot</i></font><br>If you have encountered an issue and plan on contacting technical support, it is usually a good idea to <b><u>include a Troubleshoot file along with a description of the issue.</u></b> Doing this can speed up the support process significantly.</li>
</ul>
</ul>
If we compare RUT200, RUT240, and RUT241, we will see equal measurements, interfaces, and most of the hardware specifications; However, there are some differences under the hood:
If we compare RUT200, RUT240, and RUT241, we will see equal measurements, interfaces, and most of the hardware specifications; However, there are some differences under the hood:
*'''RUT200''' - CPU: '''Mediatek''' MIPS 24Kc 580 MHz / RAM: '''128 MB''' / Module: '''MEIG''';
*'''RUT200''' - CPU: '''Mediatek''' MIPS 24KEc 580 MHz / RAM: '''128 MB''' / Module: '''QUECTEL''';
*'''RUT240''' - CPU: '''Qualcomm''' Atheros Hornet MIPS 24Kc 400 MHz / RAM: '''64 MB''' / Module: '''QUECTEL''' or '''MEIG''';
*'''RUT240''' - CPU: '''Qualcomm''' Atheros Hornet MIPS 24Kc 400 MHz / RAM: '''64 MB''' / Module: '''QUECTEL''' or '''MEIG''';
*'''RUT241''' - CPU: '''MediaTek''' MIPS 24Kc 580MHz / RAM: '''128 MB''' / Module: '''QUECTEL''' or '''MEIG''';
*'''RUT241''' - CPU: '''MediaTek''' MIPS 24KEc 580MHz / RAM: '''128 MB''' / Module: '''QUECTEL''' or '''MEIG''';
There are also differences in the certifications and standards they support. RUT240 has the most certificates and can be utilized worldwide.
There are also differences in the certifications and standards they support. RUT240 has the most certificates and can be utilized worldwide.
CPU is the only hardware difference between the lower 95x series:<br>
CPU is the only hardware difference between the lower 95x series:<br>
*'''RUT950''' - CPU: '''Qualcomm''' Atheros Wasp, MIPS 74Kc, 550 MHz.<br>
*'''RUT950''' - CPU: '''Qualcomm''' Atheros Wasp, MIPS 74Kc, 550 MHz.<br>
*'''RUT951''' - CPU: '''Mediatek''' MIPS 24Kc 580 MHz.
*'''RUT951''' - CPU: '''Mediatek''' MIPS 24KEc 580 MHz.
Higher-end models include an additional hardware change related to memory expansion:<br>
Higher-end models include an additional hardware change related to memory expansion:<br>
*'''RUT955''' - CPU: '''Qualcomm''' Atheros Wasp, MIPS 74Kc, 550 MHz and '''SD card''' support.<br>
*'''RUT955''' - CPU: '''Qualcomm''' Atheros Wasp, MIPS 74Kc, 550 MHz and '''SD card''' support.<br>
*'''RUT956''' - CPU: '''Mediatek''' MIPS 24Kc 580 MHz.
*'''RUT956''' - CPU: '''Mediatek''' MIPS 24KEc 580 MHz.
Currently, RUT950 and RUT955 have more certifications than their alternatives and can be used more globally, however, eventually, RUT951 and RUT956 will catch up certification and approval-wise.
Currently, RUT950 and RUT955 have more certifications than their alternatives and can be used more globally, however, eventually, RUT951 and RUT956 will catch up certification and approval-wise.
*More information on where to configure '''APN''' could be found [https://wiki.teltonika-networks.com/view/RUT240_Interfaces#General_Setup:_Mobile here]. <br>
*More information on where to configure '''APN''' could be found [https://wiki.teltonika-networks.com/view/RUT240_Interfaces#General_Setup:_Mobile here]. <br>
<br><span style="color: #0054A6;"><font size="5"><u>What device telemetry data is collected by Teltonika Networks?</u></font></span><br>
*<p>Following table shows what non-personal telemetry data Teltonika Network collects via FOTA service.</p>
<table border="1" cellpadding="5" cellspacing="0" width="60%" style="border-collapse: collapse;">
<tr>
<th>Collected data</th>
<th>Who uses it</th>
<th>For what purpose</th>
</tr>
<tr>
<td>Device Serial No.</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>MAC</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Modem ID</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Modem IMEI</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Modem Firmware Version</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Device Firmware Version</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Device Product Code</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
<tr>
<td>Enabled Services</td>
<td>Teltonika Networks</td>
<td>Exclusively for proper functioning of FOTA service.</td>
</tr>
</table>
*'''Q: Is there any personal data being collected'''?<br>
*A: No
<br>
<span style="color: #0054A6;"><font size="5"><u>Why do the RUTX12, RUTX14, RUTX50, and TRB500 models feature varying numbers of main and AUX mobile antennas?</u></font></span>
*The RUTX12, RUTX14, RUTX50, and TRB500 models feature different configurations of main and AUX mobile antennas due to variations in their mobile modules and modem architectures.
*The RUTX12 is distinctive for housing two CAT6 LTE mobile modules, each demanding one main and one AUX mobile antenna. These antennas can individually achieve speeds of up to 300 Mbps without bonding.
*In contrast, the RUTX14 comes equipped with an LTE CAT 12 mobile module capable of reaching speeds of up to 600 Mbps independently. To optimize its performance, it requires one main and three AUX mobile antennas.
*On the other hand, both the RUTX50 and TRB500 boast new 5G mobile modules. However, their modem architectures necessitate different antenna configurations. The RUTX50 requires four main mobile antennas to attain speeds of 3.3 Gbps, while the TRB500, due to comparatively weaker hardware, requires only one main mobile antenna to achieve speeds of 1 Gbps.
== Technical Questions ==
== Technical Questions ==
<li>[[WAN as LAN]]</li>
<li>[[WAN as LAN]]</li>
<li>[[Band Lock]]</li>
<li>[[Band Lock]]</li>
<li>[[How to manually set a Wi-Fi channel?]]</li>
</ul>
</ul>
</td>
</td>
<li>[[LEDs]]</li>
<li>[[LEDs]]</li>
<li>[[LTE Speed Discrepancies]]</li>
<li>[[LTE Speed Discrepancies]]</li>
<li>[[Sim Card Not Detected]]</li>
<li>[[Mobile Bridge mode troubleshooting]]</li>
<li>[[Mobile Bridge mode troubleshooting]]</li>
<li>[[Mobile Data Connection Troubleshooting]]</li>
<li>[[Mobile Data Connection Troubleshooting]]</li>
<li>[[802.11e WMM]]</li><li>[[Bluetooth EYE Sensor and EYE Beacon support]]
<li>[[802.11e WMM]]</li><li>[[Bluetooth EYE Sensor and EYE Beacon support]]
</li>
</li>
<li>[[Compatible SFP Modules With Teltonika Devices]]</li>
<li> [[Requirements for embedded-SIM (eSIM)]] </li>
</ul>
</ul>
</td>
</td>
<li>[[Port Forwarding]]</li>
<li>[[Port Forwarding]]</li>
<li>[[Remote WebUI Access]]</li>
<li>[[Remote WebUI Access]]</li>
<li>[[Remote Device Access]]</li>
<li>[[RMS FAQ]]</li>
<li>[[RMS FAQ]]</li>
</ul>
</ul>
<tr>
<tr>
<td>
<td>
===<span style="color: #0054A6;">Networking</span>===
===<span style="color: #0054A6;">Networking</span>===
----
----
<li>[[What is a Netmask?]]</li>
<li>[[What is a Netmask?]]</li>
<li>[[What is a DNS?]]</li>
<li>[[What is a DNS?]]</li>
<li>[[IPv6 addressing]]</li><li>[[VLAN Set Up]]
<li>[[IPv6 addressing]]</li>
</li>
<li>[[VLAN Set Up]]</li>
<li>[[Stateful Packet Inspection]]</li>
</ul>
</ul>
</td>
</td>