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no edit summary
Device does not start. LEDs do not blink at all when device is powered up (power range depends on the device);
Device does not start. LEDs do not blink at all when device is powered up (power range depends on the device);
*If client ensures that device does have the needed power supply and still does not start, such device should be sent to warranty.
*If client ensures that device does have the needed power supply and still does not start, such device should be sent to warranty.
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<font color=" #009900"><b>YES, if this issue is true</b></font>
<font color=" #009900"><b>YES,</b></font>
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket for RMA confirmation or contact your sales manager</b>
<b>Fill out VIPHelpDesk ticket for RMA confirmation or contact your sales manager</b>
Device does not start. Only the power LED lights up when the device is powered up.
Device does not start. Only the power LED lights up when the device is powered up.
* If client ensures that device does have the needed power supply and still does not start, such device should be sent to warranty.
* If client ensures that device does have the needed power supply and still does not start, such device should be sent to warranty.
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<font color=" #009900"><b>YES, if this issue is true</b></font>
<font color=" #009900"><b>YES</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket for RMA confirmation or contact your sales manager</b>
<b>Fill out VIPHelpDesk ticket for RMA confirmation or contact your sales manager</b>
* LED indicator light up when no ethernet cable is inserted;
* LED indicator light up when no ethernet cable is inserted;
* Make sure that ethernet cables are not damaged or faulty.
* Make sure that ethernet cables are not damaged or faulty.
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<font color=" #009900"><b>YES, if this issue is true</b></font>
<font color=" #009900"><b>YES</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket for RMA confirmation or contact your sales manager</b>
<b>Fill out VIPHelpDesk ticket for RMA confirmation or contact your sales manager</b>
* Receiving message in WebUI "modem not found";
* Receiving message in WebUI "modem not found";
*No visible "Mobile" section in WebUI.
*No visible "Mobile" section in WebUI.
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<font color=" #009900"><b>YES, if this issue is true</b></font>
<font color=" #009900"><b>YES</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Fill out VIPHelpDesk ticket for RMA confirmation or contact your sales manager</b>
<b>Fill out VIPHelpDesk ticket for RMA confirmation or contact your sales manager</b>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" | Damaged antennas and accessories:
*Visible physical damage on the external mobile antenna;
*Visible physical damage on the external mobile antenna;
*Visible physical damage on the external WiFi antenna;
*Visible physical damage on the external WiFi antenna;
*Visible physical damage on the external GPS antenna;
*Visible physical damage on the external GPS antenna;
*Visible physical damage on the other external accessories.
*Visible physical damage on the other external accessories.
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<font color=" #bb0000"><b>NO, if at least one issue is true, offer to change an antenna</b></font>
<font color=" #bb0000"><b>NO</b></font>
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Contact your sales manager</b>
<b>Contact your sales manager</b>
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" | Damage due to improper use:
*Device was damaged because it was operating or being stored outside of the determined temperature range.
*Device was damaged because it was operating or being stored outside of the determined temperature range.
*Device was damaged because it was operating or being stored not in accordance with its IP (Ingress Protection) code (for example, the device was exposed to too much water or dust because of being placed in improper conditions).
*Device was damaged because it was operating or being stored not in accordance with its IP (Ingress Protection) code (for example, the device was exposed to too much water or dust because of being placed in improper conditions).
<font color=" #bb0000"><b>NO</b></font>
<font color=" #bb0000"><b>NO</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Contact support</b>
<b>Fill out VIPHelpDesk ticket or contact your sales manager</b>
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<font color=" #bb0000"><b>NO</b></font>
<font color=" #bb0000"><b>NO</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Contact support</b>
<b>Fill out VIPHelpDesk ticket or contact your sales manager</b>
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<font color=" #bb0000"><b>NO</b></font>
<font color=" #bb0000"><b>NO</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Contact support</b>
<b>Fill out VIPHelpDesk ticket or contact your sales manager</b>
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<font color=" #bb0000"><b>NO</b></font>
<font color=" #bb0000"><b>NO</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Contact support</b>
<b>Fill out VIPHelpDesk ticket or contact your sales manager</b>
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<font color=" #bb0000"><b>NO</b></font>
<font color=" #bb0000"><b>NO</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Contact support</b>
<b>Fill out VIPHelpDesk ticket or contact your sales manager</b>
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<font color=" #bb0000"><b>NO</b></font>
<font color=" #bb0000"><b>NO</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<b>Contact support</b>
<b>Fill out VIPHelpDesk ticket or contact your sales manager</b>
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