Template:Networking device manual device recovery

From Teltonika Networks Wiki

Summary

A factory reset returns the device back to its default factory settings, i.e., it deletes all custom configurations. This chapter is an overview on the various ways of performing a factory reset on a {{{name}}} device.

NOTE: SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset.

Reset Button

The reset button is located on the back panel of the device:

[[File:{{{file_reset_button}}}|{{{size_reset_button}}}px]]

The reset button has two functions:

  • Reboot the device. If the reset button is pressed for up to 4 seconds, the device will reboot. Start of the reboot will be indicated by the flashing of all 5 signal strength LEDs together with the green connection status LED.
  • Factory reset. If the reset button is pressed for at least 5 seconds (by default), the device will perform a factory reset and reboot. Signal strength LEDs indicate the elapsed time while holding the reset button. When all 5 LEDs light up, it indicates that 5 seconds have passed and the reset button can be released. Start of the factory reset will be indicated by flashing of all 5 signal strength LEDs together with a red connection status LED.
    NOTE: the default button hold time value (5 seconds) can be changed in the router's WebUI, from the System → Administration → [[{{{name}}}_Administration#General|General]] page.

WebUI

You can also perform a factory reset from the router's WebUI. To do so, login to the router and go to the Administration section found under the System tab (System → Administration → [[{{{name}}}_Administration#General|General]]). In the very bottom of the page there's a Restore button that performs a factory reset on click:

[[File:{{{file_webui}}}|{{{size_webui}}}px]]

SMS

You can perform a factory reset with the SMS Utilities restore rule. If the rule hasn't been disabled or changed in any way, all you need to do is send an SMS message to the router containing the text: 

<router_password> restore

Replace <router_password> with your actual password. You can find more information on SMS Utilities rules [[{{{name}}} SMS Utilities|here]].

Command line

You can perform a factory reset via command line by executing the firstboot command. After this you will be asked to confirm the reset. If you're sure, type the letter y and press "Enter" or type the letter n if you wish to cancel the reset.

If you agreed to perform a factory reset, next type in reboot and press "Enter".The router will be reset to it's factory settings and rebooted. The entire sequence of events should look like this: 

root@Teltonika-{{{name}}}:~# firstboot
This will erase all settings and remove any installed packages.
y

/dev/mtdblock5 is mounted as /overlay, only erasing files
root@Teltonika-{{{name}}}:~#

reboot

You can find more information on command line interfaces supported by {{{name}}} routers here.

Default login information

Since all of the router's configurations are deleted and restored to defaults after a factory reset, you'll need to use the router's default authentication info in order to login to the router. The default login information is provided below:

  • Default Address (LAN IP): 192.168.1.1
  • Default Username: admin
  • Default Password: admin01
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