Difference between revisions of "Template:Networking device manual unmanaged switch recovery troubleshooting"
From Teltonika Networks Wiki
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<dt>Solution</dt> | <dt>Solution</dt> | ||
<dd>Check cabling from connected device to {{{name}}}. If link between devices establishes Orange LED at connected Ethernet port must be lit ([https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Ethernet_port LEDs meaning]). If LED has not lit, change Ethernet cable and check again</dd> | <dd>Check cabling from connected device to {{{name}}}. If link between devices establishes Orange LED at connected Ethernet port must be lit ([https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Ethernet_port LEDs meaning]). If LED has not lit, change Ethernet cable and check again</dd> | ||
| + | </dl> | ||
| + | </li> | ||
| + | <li> | ||
| + | <dl> | ||
| + | <dt>Issue</dt> | ||
| + | <dd>Defected {{{name}}} switch</dd> | ||
| + | <dt>Solution</dt> | ||
| + | <dd>Connect device directly to router/modem and check if internet connection established. If device can reach internet when directly connected to router/modem, {{{name}}} is must be sent for service inspection and repairs. Check [[RMA]] section for instructions</dd> | ||
</dl> | </dl> | ||
</li> | </li> | ||
</ol> | </ol> | ||
| − | + | ||
| − | |||
| − | |||
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==Connected device not powering via PoE== | ==Connected device not powering via PoE== | ||
| − | + | ==RMA== | |
| − | If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described <b>[https://teltonika-networks.com/warranty-repair/ here]</b>. | + | If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described <b>[https://teltonika-networks.com/warranty-repair/ here]</b>. |
[[Category:{{{name}}} Manual]] | [[Category:{{{name}}} Manual]] | ||
Revision as of 11:56, 24 April 2020
Summary
{{{name}}} is an unmanaged switch without active operating system running to control inside processes. All work is done by integrated chips, which has built-in logic to control switching and PoE operations.
This chapter contains information of possible recovery and troubleshooting options for a {{{name}}} unmanaged switch.
Ethernet port LEDs not litting up
Connected devices has no internet
Devices connected to {{{name}}} do not have internet connected.
-
- Issue
- Connected router/modem do not have internet connection
- Solution
- Check your router/modem users manual
-
- Issue
- Bad cabling between router/modem and {{{name}}}
- Solution
- Check cabling from router/modem to {{{name}}}. If link between devices establishes Orange LED at connected Ethernet port must be lit (LEDs meaning). If LED has not lit, change Ethernet cable, connect other router/modem and check again
-
- Issue
- Bad cabling between connected device and {{{name}}}
- Solution
- Check cabling from connected device to {{{name}}}. If link between devices establishes Orange LED at connected Ethernet port must be lit (LEDs meaning). If LED has not lit, change Ethernet cable and check again
-
- Issue
- Defected {{{name}}} switch
- Solution
- Connect device directly to router/modem and check if internet connection established. If device can reach internet when directly connected to router/modem, {{{name}}} is must be sent for service inspection and repairs. Check RMA section for instructions
Connected device not powering via PoE
RMA
If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described here.
[[Category:{{{name}}} Manual]]
