Template:Networking device manual unmanaged switch recovery troubleshooting

From Teltonika Networks Wiki

Summary

{{{name}}} is an unmanaged switch without active operating system running to control inside processes. All work is done by integrated chips, which has built-in logic to control switching and PoE operations.

This chapter contains information of possible recovery and troubleshooting options for a {{{name}}} unmanaged switch.

Ethernet port LEDs not lighting up

  1. Issue
    {{{name}}} Green Ethernet port LED is not lighting up (Orange LED lit)
    Solution
    {{{name}}} switch Green Ethernet port LED indicates Gigabit connection with device. Check if connected device network card support Gigabit speeds or software configuration is not limited to 10/100 Mbps.
  2. Issue
    {{{name}}} is not powered up
    Solution
    Check the front panel power LED if is lit. If not, try to use other 7-57 VDC power supply, which can provide at least 2 W of power. More information about {{{name}}} powering options, check here
  3. Issue
    Bad cabling between {{{name}}} and connected device
    Solution
    Use other Ethernet cable to connect {{{name}}} with device
  4. Issue
    Defected {{{name}}} Ethernet port
    Solution
    Use other free {{{name}}} Ethernet port to connect switch with device. If device establishes connection with {{{name}}} using other Ethernet port, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions
  5. Issue
    Defected {{{name}}} switch
    Solution
    If {{{name}}} Ethernet port LED are not lighting up after doing above mentioned actions, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions

Connected devices has no internet

Devices connected to {{{name}}} do not have internet connected.

  1. Issue
    Connected router/modem do not have internet connection
    Solution
    Check connected router/modem users manual
  2. Issue
    Bad cabling between router/modem and {{{name}}}
    Solution
    Check cabling from router/modem to {{{name}}}. If link between devices is established, Orange LED at connected Ethernet port must be lit (LEDs meaning). If LED has not lit, change Ethernet cable, connect other router/modem and check again
  3. Issue
    Bad cabling between connected device and {{{name}}}
    Solution
    Check cabling from connected device to {{{name}}}. If link between devices was established, Orange LED at connected Ethernet port must be lit (LEDs meaning). If LED has not lit, change Ethernet cable and check again
  4. Issue
    Defected {{{name}}} switch
    Solution
    Connect device directly to router/modem and check if internet connection was established. If device gets access to internet, when directly connected to router/modem. Try turn switch off and on (restart), if issue persists, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions

Connected device not powering via PoE

RMA

If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described here.

[[Category:{{{name}}} Manual]]