Changes

The <b>Troubleshoot</b> section is used to download various files that contain information used for troubleshooting the device. Refer to the figure and table below for information on the Troubleshoot page.

The <b>Troubleshoot</b> section is used to download various files that contain information used for troubleshooting the device. Refer to the figure and table below for information on the Troubleshoot page.

{{#switch:{{{series}}}

{{#switch:{{{series}}}

|TAP100 = [[File:Networking_rutos_manual_administration_troubleshoot_troubleshoot_tap100.png|border|class=tlt-border]]

|TAP100|TAP200 = [[File:Networking_rutos_manual_administration_troubleshoot_troubleshoot_tap100.png|border|class=tlt-border]]

|#default = [[File:Networking_rutos_manual_administration_troubleshoot_troubleshoot.png|border|class=tlt-border]]}}

|#default = [[File:Networking_rutos_manual_administration_troubleshoot_troubleshoot.png|border|class=tlt-border]]}}

         <td>- (interactive button)</td>

         <td>- (interactive button)</td>

         <td>Downloads the device Troubleshoot file. It contains the device configuration information, logs and some other files. When requesting support, it is recommended to always provide the device Troubleshoot file to Teltonika engineers for analysis.</td>

         <td>Downloads the device Troubleshoot file. It contains the device configuration information, logs and some other files. When requesting support, it is recommended to always provide the device Troubleshoot file to Teltonika engineers for analysis.</td>

     </tr>{{#ifeq:{{{series}}}|TAP100||

     </tr>{{#switch:{{{series}}}|TAP100|TAP200=|#default=

     <tr>

     <tr>

         <td>TCP dump file{{#ifeq:{{{series}}}|RUTX||<span class="asterisk">*</span>}}</td>

         <td>TCP dump file{{#ifeq:{{{series}}}|RUTX||<span class="asterisk">*</span>}}</td>

     </tr>}}

     </tr>}}

</table>

</table>

{{#switch:{{{series}}}|TAP100|RUT2M|RUT9M|TCR1=

{{#switch:{{{series}}}|TAP100|TAP200|RUT2M|RUT9M|TCR1=

| #default={{#switch:{{{series}}}|RUTX|RUTM=|#default=<font size="-1"><span class="asterisk">*</span> As of {{{series}}}_R_00.07.00, TCPdump is not part of core functionality anymore. To see these options, the TCPdump package must be downloaded from [[{{{name}}}_Package_Manager|Package Manager]].</font>}}

| #default={{#switch:{{{series}}}|RUTX|RUTM=|#default=<font size="-1"><span class="asterisk">*</span> As of {{{series}}}_R_00.07.00, TCPdump is not part of core functionality anymore. To see these options, the TCPdump package must be downloaded from [[{{{name}}}_Package_Manager|Package Manager]].</font>}}

}}

}}

{{#ifeq:{{{series}}}|TAP100||====TCP dump====

{{#ifeq:{{{series}}}|TAP100|TAP200=|#default= ====TCP dump====

----

----

<b>TCP dump</b> is {{#switch:{{{series}}}|RUTX|RUTM=|#default=an <i>optional</i> downloadable functionality<span class="asterisk">*</span>}} used to capture packets moving through network interfaces. By default, the device does not store TCP dump information. You must enable TCP dump and save the changes before you can download the file.  

<b>TCP dump</b> is {{#switch:{{{series}}}|RUTX|RUTM=|#default=an <i>optional</i> downloadable functionality<span class="asterisk">*</span>}} used to capture packets moving through network interfaces. By default, the device does not store TCP dump information. You must enable TCP dump and save the changes before you can download the file.