Difference between revisions of "Template:Web filter troubleshoot"
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(Created page with "Users often find that the Web Filter service doesn't function properly. While this may seem true at first glance, in most cases the issue lies somewhere else. Here are some st...") |
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| − | Users often find that the Web Filter service doesn't function properly. While this may seem true at first glance, in most cases the issue lies somewhere else. Here are some steps to ensure you are testing Web Filter correctly (applies to both "Site Blocking" and "Proxy Base URL Content Blocker": | + | Users often find that the Web Filter service doesn't function properly. While this may seem true at first glance, in most cases the issue lies somewhere else. Here are some steps to ensure you are using/testing Web Filter correctly (applies to both "Site Blocking" and "Proxy Base URL Content Blocker": |
* '''Reload your browser'''. After adding new hostnames to the list, make sure you re-launch your web browser. Web browsers cache previously accessed information so the reason why some sites added to the list don't filter properly is because the content of those sites had been downloaded prior. <br> Or you can test immediately after with your web browser's non-caching mode. For example, Google Chrome's "Incognito" mode (Ctrl + N) or Mozilla Firefox's "Private" mode (Ctrl + P). | * '''Reload your browser'''. After adding new hostnames to the list, make sure you re-launch your web browser. Web browsers cache previously accessed information so the reason why some sites added to the list don't filter properly is because the content of those sites had been downloaded prior. <br> Or you can test immediately after with your web browser's non-caching mode. For example, Google Chrome's "Incognito" mode (Ctrl + N) or Mozilla Firefox's "Private" mode (Ctrl + P). | ||
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* '''Multiple domains'''. Popular sites like Google, Youtube, Facebook use multiple domain names. Therefore, sometimes it may be necessary to block more than one domain in order to successfully block a single website. | * '''Multiple domains'''. Popular sites like Google, Youtube, Facebook use multiple domain names. Therefore, sometimes it may be necessary to block more than one domain in order to successfully block a single website. | ||
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* '''Mobile websites'''. If you're testing Web Filter via a mobile phone, keep in mind that by default mobile devices connect to mobile versions of websites (that usually have names beginning with '''m.''') when they are available. Therefore, it is necessary to also add the mobile hostname as well as the regular one. | * '''Mobile websites'''. If you're testing Web Filter via a mobile phone, keep in mind that by default mobile devices connect to mobile versions of websites (that usually have names beginning with '''m.''') when they are available. Therefore, it is necessary to also add the mobile hostname as well as the regular one. | ||
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* '''Grammar mistakes'''. Make sure you have entered the desired hostnames correctly. Often sites aren't blocked because of simple grammar mistakes like '''.comm''', '''ww.''' or general misspellings. If a site is not being blocked properly, check that entry in the Web Filter list. You can find information on how to correctly create Web Filter entries in the [[Web Filter|Web Filter manual page]]. | * '''Grammar mistakes'''. Make sure you have entered the desired hostnames correctly. Often sites aren't blocked because of simple grammar mistakes like '''.comm''', '''ww.''' or general misspellings. If a site is not being blocked properly, check that entry in the Web Filter list. You can find information on how to correctly create Web Filter entries in the [[Web Filter|Web Filter manual page]]. | ||
Revision as of 15:54, 6 August 2018
Users often find that the Web Filter service doesn't function properly. While this may seem true at first glance, in most cases the issue lies somewhere else. Here are some steps to ensure you are using/testing Web Filter correctly (applies to both "Site Blocking" and "Proxy Base URL Content Blocker":
- Reload your browser. After adding new hostnames to the list, make sure you re-launch your web browser. Web browsers cache previously accessed information so the reason why some sites added to the list don't filter properly is because the content of those sites had been downloaded prior.
Or you can test immediately after with your web browser's non-caching mode. For example, Google Chrome's "Incognito" mode (Ctrl + N) or Mozilla Firefox's "Private" mode (Ctrl + P).
- Multiple domains. Popular sites like Google, Youtube, Facebook use multiple domain names. Therefore, sometimes it may be necessary to block more than one domain in order to successfully block a single website.
- Mobile websites. If you're testing Web Filter via a mobile phone, keep in mind that by default mobile devices connect to mobile versions of websites (that usually have names beginning with m.) when they are available. Therefore, it is necessary to also add the mobile hostname as well as the regular one.
- Grammar mistakes. Make sure you have entered the desired hostnames correctly. Often sites aren't blocked because of simple grammar mistakes like .comm, ww. or general misspellings. If a site is not being blocked properly, check that entry in the Web Filter list. You can find information on how to correctly create Web Filter entries in the Web Filter manual page.
