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Template:Web filter troubleshoot (view source)
Revision as of 14:22, 7 August 2018
, 14:22, 7 August 2018no edit summary
Users often find that the Web Filter service doesn't function properly. While this may seem true at first glance, in most cases the issue lies somewhere else. Here are some steps to ensure you are using/testing Web Filter correctly (applies to both "Site Blocking" and "Proxy Base URL Content Blocker"):
Users often find that the Web Filter service doesn't function properly. While this may seem true at first glance, in most cases the issue lies somewhere else. Here are some steps to ensure you are using/testing Web Filter correctly (applies to both "Site Blocking" and "Proxy Base URL Content Blocker"):
* '''Reload your browser'''. After adding new hostnames to the list, make sure you re-launch your web browser. Web browsers cache previously accessed information so the reason why some sites added to the list don't filter out properly is because the content of those sites had been downloaded and cached prior. <br> Or you can test immediately after adding new entries to the list with your web browser's non-caching mode. For example, Google Chrome's "Incognito" mode ('''Ctrl + N''') or Mozilla Firefox's "Private" mode ('''Ctrl + P''').
* '''Reload your browser'''. After adding new hostnames to the list, make sure you re-launch your web browser. Web browsers cache previously accessed information so the reason why some sites added to the list don't filter out properly is because the content of those sites had been downloaded and cached prior. <br> Or you can test immediately after adding new entries to the list with your web browser's non-caching mode. For example, Google Chrome's "Incognito" mode ('''Ctrl + Shift + N''') or Mozilla Firefox's "Private" mode ('''Ctrl + Shift + P''').
* '''Multiple domains'''. Popular sites like Google, Youtube, Facebook, etc. often use multiple domain names. Therefore, sometimes it may be necessary to block more than one domain in order to successfully block a single website.
* '''Multiple domains'''. Popular sites like Google, Youtube, Facebook, etc. often use multiple domain names. Therefore, sometimes it may be necessary to block more than one domain in order to successfully block a single website.