Difference between revisions of "FAQ"

From Teltonika Networks Wiki
Line 33: Line 33:
 
             <li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li>
 
             <li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li>
 
             <li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li>
 
             <li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li>
−
         </ul>For hardware issues please check if your device is eligible for warranty in the <b>[[RMA guidelines for networking devices|RMA Guidelines]]</b> page. If you do suspect a hardware malfunction, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li>
+
         </ul>For hardware issues please check if your device is eligible for warranty in the <b>[[RMA]]</b> page. If you do suspect a hardware malfunction, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li>
 
</ul>
 
</ul>
  
Line 64: Line 64:
 
==Technical Questions==
 
==Technical Questions==
  
−
===Troubleshooting, Debuging, Device Recovery===
+
<table style="vertical-align: top;" width=100%>
 +
    <tr style="vertical-align: top;">
 +
        <td width=50%>
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
 +
===Control & Configuration===
 
----
 
----
−
* [[RMA guidelines for networking devices]]
+
                        <ul>
−
* [[My router went to „Safe mode“, what should I do?]]
+
                            <li>[[SMS Commands]]</li>
−
* [[I entered the wrong password several (5) times and now I cannot reach the router’s WebUI, what should I do?]]
+
                            <li>[[Speed Limit]]</li>
−
* [[Port forwarding does not work, what should I do?]]
+
                            <li>[[Blocking Websites]]</li>
−
* [[How to download and upload a backup file?]]
+
                            <li>[[How to login via SSH using an RSA key?]]</li>
−
* [[How can I restart a router that can‘t be accessed remotely via the Internet?]]
+
                            <li>[[Can WAN port be used as LAN?]]</li>
−
* [[Settings deleted after reboot]]
+
                            <li>[[How to disable mobile data?]]</li>
−
* [[Bootloader menu]]
+
                            <li>[[Can I send GPS data to my server?]]</li>
−
* [[When upgrading Firmware router returns error "Firmware image size is too large"]]
+
                            <li>[[How to disable LAN ports?]]</li>
−
* [[Mobile data connection troubleshooting]]
+
                            <li>[[How to upload and download files from the router (Linux)?]]</li>
−
 
+
                            <li>[[How to upload and download files from the router (Windows)?]]</li>
−
===Router Control and Configuration===
+
                            <li>[[How to execute dialling codes?]]</li>
 +
                            <li>[[802.11e WMM]]</li>
 +
                            <li>[[Input/Output control and monitoring via CLI]]</li>
 +
                            <li>[[How to configure Auto APN?]]</li>
 +
                            <li>[[Ignoring Firewall and letting all traffic go through the router]]</li>
 +
                            <li>[[Basic CLI / SSH Commands for RUT devices]]</li>
 +
                            <li>[[Custom package upload via Package Manager]]</li>
 +
                        </ul>
 +
                    </td>
 +
                </tr>
 +
            </table>
 +
        </td>
 +
        <td width=50%>
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
 +
===Troubleshooting & Recovery===
 
----
 
----
−
* [[How to use SMS commands?]]
+
                        <ul>
−
* [[Web Filter doesn't work]]
+
                            <li>[[Safe Mode]]</li>
−
* [[How to limit the router's internet speed?]]
+
                            <li>[[Unblocking WebUI Access]]</li>
−
* [[How to limit internet speeds for specific Wi-Fi users?]]
+
                            <li>[[Configuration Backup]]</li>
−
* [[How can I block specific websites so that clients would not be able to access them?]]
+
                            <li>[[Remote Recovery]]</li>
−
* [[How to login via SSH using an RSA key?]]
+
                            <li>[[Bootloader menu]]</li>
−
* [[Can WAN port be used as LAN?]]
+
                            <li>[[Web Filter Troubleshooting]]</li>
−
* [[How to disable mobile data?]]
+
                            <li>[[Mobile Data Connection Troubleshooting]]</li>
−
* [[Can I send GPS data to my server?]]
+
                        </ul>
−
* [[How to disable LAN ports?]]
+
                    </td>
−
* [[How to upload and download files from the router (Linux)?]]
+
                </tr>
−
* [[How to upload and download files from the router (Windows)?]]
+
            </table>
−
* [[How to execute dialling codes?]]
+
        </td>
−
* [[802.11e WMM]]
+
    </tr>
−
* [[Input/Output control and monitoring via CLI]]
+
    <tr style="vertical-align: top;">
−
* [[How to configure Auto APN?]]
+
        <td width=50%>
−
* [[Ignoring Firewall and letting all traffic go through the router]]
+
            <table width=90%>
−
* [[Basic CLI / SSH Commands for RUT devices]]
+
                <tr>
−
* [[Custom package upload via Package Manager]]
+
                    <td>
−
 
 
 
===Remote Access===
 
===Remote Access===
 
----
 
----
−
* [[RMS FAQ|RMS related questions]]
+
                        <ul>
−
* [[How can I access my router remotely through the WAN interface?]]
+
                            <li>[[RMS FAQ|RMS related questions]]</li>
−
* [[How to enable remote access on the router?]]
+
                            <li>[[How can I access my router remotely through the WAN interface?]]</li>
−
* [[How to access the router remotely via browser without the use of a Public IP?]]
+
                            <li>[[How to enable remote access on the router?]]</li>
−
* [[How can I configure port forwarding on my router?]]
+
                            <li>[[How to access the router remotely via browser without the use of a Public IP?]]</li>
−
* [[My router has a Dynamic Public IP address. How can I reach it via the Internet without checking what IP address it is currently using?]]
+
                            <li>[[How can I configure port forwarding on my router?]]</li>
−
 
+
                            <li>[[My router has a Dynamic Public IP address. How can I reach it via the Internet without checking what IP address it is currently using?]]</li>
 +
                        </ul>
 +
                    </td>
 +
                </tr>
 +
            </table>
 +
        </td>
 +
        <td width=50%>
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
 
===Networking Questions===
 
===Networking Questions===
 
----
 
----
−
* [[Mobile Signal Strength Recommendations]]
+
                        <ul>
−
* [[Private and Public IP Addresses]]
+
                            <li>[[Mobile Signal Strength Recommendations]]</li>
−
* [[What is a Netmask?]]
+
                            <li>[[Private and Public IP Addresses]]</li>
−
* [[Network Address Translation]]
+
                            <li>[[What is a Netmask?]]</li>
−
* [[Where can I get TLS certificates?]]
+
                            <li>[[Network Address Translation]]</li>
−
 
+
                            <li>[[Where can I get TLS certificates?]]</li>
 +
                        </ul>
 +
                    </td>
 +
                </tr>
 +
            </table>
 +
        </td>
 +
    </tr>
 +
    <tr style="vertical-align: top;">
 +
        <td width=50%>
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
 +
===Other Questions===
 +
----
 +
                        <ul>
 +
                            <li>[[Where can I find firmwares for old devices?]]</li>
 +
                            <li>[[Can I use routers in a vehicle?]]</li>
 +
                            <li>[[What OS do RUT routers use?]]</li>
 +
                            <li>[[Can I use LTE/3G/Wi-Fi antennas other than Teltonika's?]]</li>
 +
                            <li>[[Where are MAIN and AUX LTE antenna connectors on RUT9XX and RUT240?]]</li>
 +
                            <li>[[Can RUT routers be powered by solar batteries?]]</li>
 +
                            <li>[[Passive Power over Ethernet (PoE)]]</li>
 +
                            <li>[[Can both SIM cards be active at the same time in RUT9XX series routers?]]</li>
 +
                            <li>[[Inputs/Outputs on Teltonika routers]]</li>
 +
                            <li>[[PDF Manuals]]</li>
 +
                            <li>[[What is the correct tightening torque of the SMA connectors?]]</li>
 +
                            <li>[[Is there a way to route from device connected through USB interface to device connected through Ethernet port on TRB140?]]</li>
 +
                            <li> [[Frequency bands supported by Networking devices]]</li>
 +
                            <li>[[RUT955 Protocols|RUT955 GPS protocols]]</li>
 +
                            <li>[[RUT850 GPS protocols]]</li>
 +
                            <li>[[What is the maximum range of the wireless signal on RUT devices?]]</li>
 +
                            <li>[[Power Consumption]]</li>
 +
                            <li>[[Product Accessories - Spatial Measurements|Spatial measurements for product accessories]]</li>
 +
                        </ul>
 +
                    </td>
 +
                </tr>
 +
            </table>
 +
        </td>
 +
        <td width=50%>
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
 
===Security Information===
 
===Security Information===
 
----
 
----
−
* [[Security guidelines]]
 
  
−
===Other Questions===
+
                        <ul>
−
----
+
                            <li>[[Security guidelines]]</li>
−
* [[Where can I find firmwares for old devices?]]
+
                        </ul>
−
* [[Can I use routers in a vehicle?]]
+
                    </td>
−
* [[What OS do RUT routers use?]]
+
                </tr>
−
* [[Can I use LTE/3G/Wi-Fi antennas other than Teltonika's?]]
+
            </table>
−
* [[Where are MAIN and AUX LTE antenna connectors on RUT9XX and RUT240?]]
+
        </td>
−
* [[Can RUT routers be powered by solar batteries?]]
+
    </tr>
−
* [[Passive Power over Ethernet (PoE)]]
+
</table>
−
* [[Can both SIM cards be active at the same time in RUT9XX series routers?]]
 
−
* [[Inputs/Outputs on Teltonika routers]]
 
−
* [[PDF Manuals]]
 
−
* [[What is the correct tightening torque of the SMA connectors?]]
 
−
* [[Is there a way to route from device connected through USB interface to device connected through Ethernet port on TRB140?]]
 
−
* [[Frequency bands supported by Networking devices]]
 
−
* [[RUT955 Protocols|RUT955 GPS protocols]]
 
−
* [[RUT850 GPS protocols]]
 
−
* [[What is the maximum range of the wireless signal on RUT devices?]]
 
−
* [[Power Consumption]]
 
−
* [[Product Accessories - Spatial Measurements|Spatial measurements for product accessories]]
 
  
 
[[Category:General Information]]
 
[[Category:General Information]]

Revision as of 16:30, 8 June 2020

Main Page > FAQ

General Questions

How do I find information on this Wiki?

  • You can find basic information in the General Information page and you can find answers to some of the most frequently asked question in this FAQ page.
    To find specific information related to your device, follow a path such as this from the Wiki's home page:
    Main Page → Device series → Device name → Information...
    For example:
    Main Page → RUT Routers → RUT955 → RUT955 Manual
    The Wiki is structured like this (click the button to see an image):
    Networking wiki faq wiki structure v2.png


Where can I download the latest firmware version?


I have a broken device. What should I do?

  • If you have encountered a software/firmware related issue, you should contact Teltonika-Networks technical support via:
    • VIP HelpDesk - if you have access, you can register your question on Teltonika's internal HelpDesk system.
    • Sales Manager - your sales person can relay technical questions to Teltonika's support team.
    • Crowd-Support Forum - a public forum for Teltonika-Networks related questions.
    For hardware issues please check if your device is eligible for warranty in the RMA page. If you do suspect a hardware malfunction, please fill out this RMA request form and read our warranty policy for more details.


My device seems functional, but I cannot access it. What should I do?

  • If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the LEDs page.
  • If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the Device Recovery Options page for information on that.


I'm looking for information on product accessories. Where can I find it?


How much power does my device use?

  • Power usage measurement results for all devices can found in the Power Consumption page.



Technical Questions

Control & Configuration

Troubleshooting & Recovery

Remote Access

Networking Questions

Other Questions

Security Information
Retrieved from "https://wiki.teltonika-networks.com/index.php?title=FAQ&oldid=63997"