Difference between revisions of "FAQ"

From Teltonika Networks Wiki
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==General Questions==
 
==General Questions==
  
−
<font size="5"><u>Where can I download the latest firmware version?</u></font>
+
<span style="color: #0054A6;"><font size="5"><u>How do I find information on this Wiki?</u></font></span>
  
 
<ul>
 
<ul>
−
     <li>You can find all firmware and SDK file download links in the [[RutOS Downloads]] page. You can also find 'Firmware Downloads' for all devices in their respective Wiki pages. Example path:<br><font size="-1"><i>[[Main Page]] → [[RUT Routers]] → [[RUT955]] → [[RUT955 Firmware Downloads]]</i></font></li>
+
     <li>You can find basic information in the [[General Information]] page and you can find answers to some of the most frequently asked question in this FAQ page.<br>
 +
To find specific information related to your device, follow a path such as this from the Wiki's home page:<br>
 +
<font size="-1"><i>Main Page → Device series → Device name → Information...</i></font><br>
 +
For example:<br>
 +
<font size="-1"><i>[[Main Page]] → [[RUT Routers]] → [[RUT955]] → [[RUT955 Manual]]</i></font><br>
 +
The Wiki is structured like this (click 'Expand' to see the image): <div class="mw-collapsible mw-collapsed"><br>
 +
[[File:Networking_wiki_faq_wiki_structure_v2.png|link=Special:Redirect/file/Networking_wiki_faq_wiki_structure_4k_v2.png|750px]]</div>
 +
    </li>
 
</ul>
 
</ul>
  
 
<br>
 
<br>
  
−
<font size="5"><u>I have a broken device. What should I do?</u></font>
+
<span style="color: #0054A6;"><font size="5"><u>Where can I download the latest firmware version?</u></font></span>
  
 
<ul>
 
<ul>
−
     <li>If you have encountered a software/firmware related issue, you should contact Teltonika-Networks technical support via:
+
    <li>You can find all firmware file download links in the [[FW & SDK Downloads]] page. You can also find 'Firmware Downloads' for all devices in their respective Wiki pages. Example path:<br><font size="-1"><i>[[Main Page]] → [[RUT Routers]] → [[RUT955]] → [[RUT955 Firmware Downloads]]</i></font></li>
 +
</ul>
 +
 
 +
<br>
 +
 
 +
<span style="color: #0054A6;"><font size="5"><u>How do I contact technical support?</u></font></span>
 +
 
 +
<ul>
 +
     <li>If you have encountered a software/firmware related issue, you can get in touch with Teltonika-Networks technical support via:
 
         <ul>
 
         <ul>
−
             <li><b>VIP HelpDesk</b> - if you have access, you can register your question on Teltonika's internal HelpDesk system.</li>
+
             <li><b>VIP HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.</li>
 
             <li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li>
 
             <li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li>
 
             <li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li>
 
             <li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li>
−
         </ul>For hardware issues please check if your device is eligible for warranty in the <b>[[RMA guidelines for networking devices|RMA Guidelines]]</b> page. If you do suspect a hardware malfunction, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li>
+
         </ul>
 +
    </li>
 +
</ul>
 +
 
 +
<br>
 +
 
 +
<span style="color: #0054A6;"><font size="5"><u>I have a broken device. What should I do?</u></font></span>
 +
 
 +
<ul>
 +
    <li>Please evaluate if your device is eligible for warranty by checking the guidelines described in the <b>[[RMA]]</b> page. If you do suspect a <u>hardware malfunction</u>, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li>
 +
    <li><u>Software issues are not covered by Teltonika-Networks' warranty policy.</u> Therefore, if you have encountered an issue related to a device's software/firmware, you should contact Teltonika-Networks technical support (refer to the question above for related information).</li>
 
</ul>
 
</ul>
  
 
<br>
 
<br>
  
−
<font size="5"><u>My device seems functional, but I cannot access it. What should I do?</u></font>
+
<span style="color: #0054A6;"><font size="5"><u>My device seems functional, but I cannot access it. What should I do?</u></font></span>
  
 
<ul>
 
<ul>
Line 31: Line 56:
 
<br>
 
<br>
  
−
<font size="5"><u>I'm looking for information on product accessories. Where can I find it?</u></font>
+
<span style="color: #0054A6;"><font size="5"><u>What is a Troubleshoot file and how do I download it?</u></font></span>
 +
 
 +
<ul>
 +
    <li>A Troubleshoot file contains a device's event logs, configuration files and other info useful for diagnostics. It can be downloaded from your device's WebUI, Troubleshoot page:<br><font size="-1"><i>System → Administration → Troubleshoot</i></font><br>If you have encountered an issue and plan on contacting technical support, it is usually a good idea to <b><u>include a Troubleshoot file along with a description of the issue.</u></b> Doing this can speed up the support process significantly.</li>
 +
</ul>
 +
 
 +
<br>
 +
 
 +
<span style="color: #0054A6;"><font size="5"><u>Which Teltonika-Networks device meets my requirements?</u></font></span>
 +
 
 +
<ul>
 +
    <li>It depends on where the device will be used. Refer to links below for help in finding a device that meets the necessary requirements of your solution.
 +
        <ul>
 +
          <li><b>[https://teltonika-networks.com/products/ Product list]</b> - contains the full list of Teltonika-Networks products.</li>
 +
          <li><b>Feature lists</b> - comprehensive feature lists for each device can be found by clicking on a product in the [https://teltonika-networks.com/products/ list] and opening its "Features" section (<i>click 'Expand' to see an example</i>) <div class="mw-collapsible mw-collapsed"><br>[[File:Networking_device_faq_how_to_find_feature_lists_v1.gif]]</div></li>
 +
          <li><b>Product compare</b> - a feature of the Teltonika-Networks website that allows you to make direct product comparisons. Simply click the '+ Compare' button next to products that wish to consider and click '+ Compare Products' in the top-right of the page to generate a comparison (<i>click 'Expand' to see an example</i>) <div class="mw-collapsible mw-collapsed"><br>[[File:Networking_device_faq_how_to_use_product_compare_v1.gif]]</div></li>
 +
        </ul>
 +
    </li>
 +
</ul>
 +
 
 +
<br>
 +
 
 +
<span style="color: #0054A6;"><font size="5"><u>Why is my router slower than my phone?</u></font></span>
 +
 
 +
<ul>
 +
    <li>Modern phones support faster LTE technologies than most Teltonika-Networks devices as they are made and used for different purposes. Most of the speed discrepancies are due to carrier aggregation (CA). To see how CA and other factors can affect LTE speeds, please refer to the <b>[[LTE Speed Discrepancies]]</b> page.</li>
 +
</ul>
 +
 
 +
<br>
 +
 
 +
<span style="color: #0054A6;"><font size="5"><u>I'm looking for information on product accessories. Where can I find it?</u></font></span>
  
 
<ul>
 
<ul>
Line 39: Line 94:
 
<br>
 
<br>
  
−
<font size="5"><u>How much power does my device use?</u></font>
+
<span style="color: #0054A6;"><font size="5"><u>How much power does my device use?</u></font></span>
  
 
<ul>
 
<ul>
Line 48: Line 103:
 
==Technical Questions==
 
==Technical Questions==
  
−
===Troubleshooting, Debuging, Device Recovery===
+
<table style="vertical-align: top;" width=100%>
 +
    <tr style="vertical-align: top;">
 +
        <td width=50% rowspan="2">
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
 +
===<span style="color: #0054A6;">Control & Configuration</span>===
 +
----
 +
                        <ul>
 +
                            <li>[[Auto APN]]</li>
 +
                            <li>[[Blocking Websites]]</li>
 +
                            <li>[[Command Line Interfaces]]</li>
 +
                            <li>[[Dial Codes]]</li>
 +
                            <li>[[Disable Firewall]]</li>
 +
                            <li>[[Disable LAN Ports]]</li>
 +
                            <li>[[Disable Mobile Data]]</li>
 +
                            <li>[[Shell Commands]]</li>
 +
                            <li>[[SMS Commands]]</li>
 +
                            <li>[[Speed Limit]]</li>
 +
                            <li>[[SSH With Public Key Authentication]]</li>
 +
                            <li>[[Upload & Download Files from RutOS]]</li>
 +
                            <li>[[WAN as LAN]]</li>
 +
                        </ul>
 +
                    </td>
 +
                </tr>
 +
            </table>
 +
        </td>
 +
        <td width=50%>
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
 +
===<span style="color: #0054A6;">Troubleshooting & Recovery</span>===
 
----
 
----
−
* [[RMA guidelines for networking devices]]
+
                        <ul>
−
* [[My router went to „Safe mode“, what should I do?]]
+
                            <li>[[Bootloader menu]]</li>
−
* [[I entered the wrong password several (5) times and now I cannot reach the router’s WebUI, what should I do?]]
+
                            <li>[[Configuration Backup]]</li>
−
* [[Port forwarding does not work, what should I do?]]
+
                            <li>[[LEDs]]</li>
−
* [[How to download and upload a backup file?]]
+
                            <li>[[LTE Speed Discrepancies]]</li>
−
* [[How can I restart a router that can‘t be accessed remotely via the Internet?]]
+
                            <li>[[Mobile Bridge mode troubleshooting]]</li>
−
* [[Settings deleted after reboot]]
+
                            <li>[[Mobile Data Connection Troubleshooting]]</li>
−
* [[Bootloader menu]]
+
                            <li>[[Mobile Signal Strength Recommendations]]</li>
−
* [[When upgrading Firmware router returns error "Firmware image size is too large"]]
+
                            <li>[[Remote Recovery]]</li>
−
* [[Mobile data connection troubleshooting]]
+
                            <li>[[Safe Mode]]</li>
 +
                            <li>[[Unblocking WebUI Access]]</li>
 +
                            <li>[[Web Filter Troubleshooting]]</li>
 +
                        </ul>
 +
                    </td>
 +
                </tr>
 +
            </table>
 +
        </td>
 +
    </tr>
 +
    <tr style="vertical-align: top;">
 +
        <td width=50% rowspan="3">
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
  
−
===Router Control and Configuration===
+
===<span style="color: #0054A6;">Other Topics</span>===
 
----
 
----
−
* [[How to use SMS commands?]]
+
                        <ul>
−
* [[Web Filter doesn't work]]
+
                            <li>[[Dual-SIM Support]]</li>
−
* [[How to limit the router's internet speed?]]
+
                            <li>[[Firmwares for Old Devices]]</li>
−
* [[How to limit internet speeds for specific Wi-Fi users?]]
+
                            <li>[[Frequency Bands]]</li>
−
* [[How can I block specific websites so that clients would not be able to access them?]]
+
                            <li>[[LTE Bonding vs Load Balancing]]</li>
−
* [[How to login via SSH using an RSA key?]]
+
                            <li>[[Maximum WiFi Range]]</li>
−
* [[Can WAN port be used as LAN?]]
+
                            <li>[[Mobile Main and AUX Antennas]]</li>
−
* [[How to disable mobile data?]]
+
                            <li>[[Passive Power over Ethernet (PoE)]]</li>
−
* [[Can I send GPS data to my server?]]
+
                            <li>[[PDF Manuals]]</li>
−
* [[How to disable LAN ports?]]
+
                            <li>[[Power Consumption]]</li>
−
* [[How to upload and download files from the router (Linux)?]]
+
                            <li>[[RUT850 GPS Protocols]]</li>
−
* [[How to upload and download files from the router (Windows)?]]
+
                            <li>[[RUT955 GPS Protocols]]</li>
−
* [[How to execute dialling codes?]]
+
                            <li>[[SMA Connector Tightening Torque]]</li>
−
* [[802.11e WMM]]
+
                            <li>[[Spatial Measurements & Weight]]</li>
−
* [[Input/Output control and monitoring via CLI]]
+
                            <li>[[Product Accessories]]</li>
−
* [[How to configure Auto APN?]]
+
                            <li>[[Teltonika-Networks Operating System - RutOS]]</li>
−
* [[Ignoring Firewall and letting all traffic go through the router]]
+
                            <li>[[Third-party Antennas]]</li>
−
* [[Basic CLI / SSH Commands for RUT devices]]
+
                            <li>[[Vehicle Solutions]]</li>
−
* [[Custom package upload via Package Manager]]
+
                            <li>[[802.11e WMM]]</li>
 +
                        </ul>
 +
                    </td>
 +
                </tr>
 +
            </table>
 +
        </td>
 +
    </tr>
 +
    <tr style="vertical-align: top;">
 +
        <td width=50%>
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
  
−
===Remote Access===
+
===<span style="color: #0054A6;">Remote Access</span>===
 
----
 
----
−
* [[RMS FAQ|RMS related questions]]
+
                        <ul>
−
* [[How can I access my router remotely through the WAN interface?]]
+
                            <li>[[Port Forwarding]]</li>
−
* [[How to enable remote access on the router?]]
+
                            <li>[[Remote WebUI Access]]</li>
−
* [[How to access the router remotely via browser without the use of a Public IP?]]
+
                            <li>[[RMS FAQ]]</li>
−
* [[How can I configure port forwarding on my router?]]
+
                        </ul>
−
* [[My router has a Dynamic Public IP address. How can I reach it via the Internet without checking what IP address it is currently using?]]
+
                    </td>
−
 
+
                </tr>
−
===Networking Questions===
+
            </table>
 +
        </td>
 +
    </tr>
 +
    <tr style="vertical-align: top;">
 +
        <td width=50%>
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
 +
===<span style="color: #0054A6;">Networking</span>===
 
----
 
----
−
* [[Mobile Signal Strength Recommendations]]
+
                        <ul>
−
* [[Private and Public IP Addresses]]
+
                            <li>[[Blocking Internet Access for LAN Clients]]</li>
−
* [[What is a Netmask?]]
+
                            <li>[[Mobile Signal Strength Recommendations]]</li>
−
* [[Network Address Translation]]
+
                            <li>[[Network Address Translation]]</li>
−
* [[Where can I get TLS certificates?]]
+
                            <li>[[Private and Public IP Addresses]]</li>
−
 
+
                            <li>[[USB-Ethernet Routing (TRB140)]]</li>
−
===Security Information===
+
                            <li>[[What is a Netmask?]]</li>
 +
                        </ul>
 +
                    </td>
 +
                </tr>
 +
            </table>
 +
        </td>
 +
    </tr>
 +
    <tr style="vertical-align: top;"></tr>
 +
    <tr style="vertical-align: top;">
 +
        <td width=50%>
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
 +
===<span style="color: #0054A6;">Security</span>===
 
----
 
----
−
* [[Security guidelines]]
 
  
−
===Other Questions===
+
                        <ul>
−
----
+
                            <li>[[Security guidelines]]</li>
−
* [[Where can I find firmwares for old devices?]]
+
                            <li>[[TLS Certificates]]</li>
−
* [[Can I use routers in a vehicle?]]
+
                        </ul>
−
* [[What OS do RUT routers use?]]
+
                    </td>
−
* [[Can I use LTE/3G/Wi-Fi antennas other than Teltonika's?]]
+
                </tr>
−
* [[Where can I find newest manuals and flyers for RUT devices?]]
+
            </table>
−
* [[Where are MAIN and AUX LTE antenna connectors on RUT9XX and RUT240?]]
+
        </td>
−
* [[Can RUT routers be powered by solar batteries?]]
+
    </tr>
−
* [[Passive Power over Ethernet (PoE)]]
+
</table>
−
* [[Can both SIM cards be active at the same time in RUT9XX series routers?]]
 
−
* [[Inputs/Outputs on Teltonika routers]]
 
−
* [[Where can I find PDF versions of RUTxxx manuals?]]
 
−
* [[What is the correct tightening torque of the SMA connectors?]]
 
−
* [[Is there a way to route from device connected through USB interface to device connected through Ethernet port on TRB140?]]
 
−
* [[Frequency bands supported by Networking devices]]
 
−
* [[RUT955 Protocols|RUT955 GPS protocols]]
 
−
* [[RUT850 GPS protocols]]
 
−
* [[What is the maximum range of the wireless signal on RUT devices?]]
 
−
* [[Power Consumption]]
 
−
* [[Product Accessories - Spatial Measurements|Spatial measurements for product accessories]]
 
  
−
[[Category:General Information]]
+
[[Category:Main Page]]

Revision as of 11:44, 2 September 2020

Main Page > FAQ

General Questions

How do I find information on this Wiki?

  • You can find basic information in the General Information page and you can find answers to some of the most frequently asked question in this FAQ page.
    To find specific information related to your device, follow a path such as this from the Wiki's home page:
    Main Page → Device series → Device name → Information...
    For example:
    Main Page → RUT Routers → RUT955 → RUT955 Manual
    The Wiki is structured like this (click 'Expand' to see the image):

    Networking wiki faq wiki structure v2.png


Where can I download the latest firmware version?


How do I contact technical support?

  • If you have encountered a software/firmware related issue, you can get in touch with Teltonika-Networks technical support via:
    • VIP HelpDesk - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.
    • Sales Manager - your sales person can relay technical questions to Teltonika's support team.
    • Crowd-Support Forum - a public forum for Teltonika-Networks related questions.


I have a broken device. What should I do?

  • Please evaluate if your device is eligible for warranty by checking the guidelines described in the RMA page. If you do suspect a hardware malfunction, please fill out this RMA request form and read our warranty policy for more details.
  • Software issues are not covered by Teltonika-Networks' warranty policy. Therefore, if you have encountered an issue related to a device's software/firmware, you should contact Teltonika-Networks technical support (refer to the question above for related information).


My device seems functional, but I cannot access it. What should I do?

  • If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the LEDs page.
  • If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the Device Recovery Options page for information on that.


What is a Troubleshoot file and how do I download it?

  • A Troubleshoot file contains a device's event logs, configuration files and other info useful for diagnostics. It can be downloaded from your device's WebUI, Troubleshoot page:
    System → Administration → Troubleshoot
    If you have encountered an issue and plan on contacting technical support, it is usually a good idea to include a Troubleshoot file along with a description of the issue. Doing this can speed up the support process significantly.


Which Teltonika-Networks device meets my requirements?

  • It depends on where the device will be used. Refer to links below for help in finding a device that meets the necessary requirements of your solution.
    • Product list - contains the full list of Teltonika-Networks products.
    • Feature lists - comprehensive feature lists for each device can be found by clicking on a product in the list and opening its "Features" section (click 'Expand' to see an example)

      Networking device faq how to find feature lists v1.gif
    • Product compare - a feature of the Teltonika-Networks website that allows you to make direct product comparisons. Simply click the '+ Compare' button next to products that wish to consider and click '+ Compare Products' in the top-right of the page to generate a comparison (click 'Expand' to see an example)

      Networking device faq how to use product compare v1.gif


Why is my router slower than my phone?

  • Modern phones support faster LTE technologies than most Teltonika-Networks devices as they are made and used for different purposes. Most of the speed discrepancies are due to carrier aggregation (CA). To see how CA and other factors can affect LTE speeds, please refer to the LTE Speed Discrepancies page.


I'm looking for information on product accessories. Where can I find it?


How much power does my device use?

  • Power usage measurement results for all devices can found in the Power Consumption page.



Technical Questions

Control & Configuration

Troubleshooting & Recovery

Other Topics

Remote Access

Networking

Security
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