Difference between revisions of "FAQ"

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* [[What OS do RUT routers use?]]
 
* [[What OS do RUT routers use?]]
 
* [[Can I use LTE/3G/Wi-Fi antennas other than Teltonika's?]]
 
* [[Can I use LTE/3G/Wi-Fi antennas other than Teltonika's?]]
* [[Where can I find newest manuals and flyers for RUT devices?]]
 
 
* [[Where are MAIN and AUX LTE antenna connectors on RUT9XX and RUT240?]]
 
* [[Where are MAIN and AUX LTE antenna connectors on RUT9XX and RUT240?]]
 
* [[Can RUT routers be powered by solar batteries?]]
 
* [[Can RUT routers be powered by solar batteries?]]

Revision as of 09:22, 28 May 2020

Main Page > FAQ

General Questions

Where can I download the latest firmware version?


I have a broken device. What should I do?

  • If you have encountered a software/firmware related issue, you should contact Teltonika-Networks technical support via:
    • VIP HelpDesk - if you have access, you can register your question on Teltonika's internal HelpDesk system.
    • Sales Manager - your sales person can relay technical questions to Teltonika's support team.
    • Crowd-Support Forum - a public forum for Teltonika-Networks related questions.
    For hardware issues please check if your device is eligible for warranty in the RMA Guidelines page. If you do suspect a hardware malfunction, please fill out this RMA request form and read our warranty policy for more details.


My device seems functional, but I cannot access it. What should I do?

  • If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the LEDs page.
  • If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the Device Recovery Options page for information on that.


I'm looking for information on product accessories. Where can I find it?


How much power does my device use?

  • Power usage measurement results for all devices can found in the Power Consumption page.



Technical Questions

Troubleshooting, Debuging, Device Recovery


Router Control and Configuration


Remote Access


Networking Questions


Security Information


Other Questions