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− | The '''Troubleshoot''' function is used to download the troubleshoot file from the selected device(s). | + | The '''Troubleshoot''' is used to download troubleshoot file for your selected device(s). Troubleshoot file - downloadable archive, that contains full router configuration and all System log files. |
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− | * Select a device(s) whose troubleshoot file(s) you would like to download:
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− | [[File:How to export troubleshoot from rms part 1 v1.png]]
| + | To download troubleshoot file for your devices go to the RMS web page, Left sidebar panel, (<b>Management → Devices</b>) and click on <b>Devices</b> submenu. |
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− | * Scroll your mouse pointer to the Export submenu ('''Management → Export''') and click "Troubleshoot":
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− | [[File:How to export troubleshoot from rms part 2 v2.png]]
| + | Move your mouse pointer to the Top control '''Actions''' menu and select '''Export Troubleshoot'''. |
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− | * Wait for a few seconds for the system to connect to the router. Once the troubleshoot file is ready, you'll see a "Download" button appear under the "Event" field. Click it to download the troubleshoot file:
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− | [[File:How to export troubleshoot from rms part 3 v1.png]] | + | [[File:RMS-device-menu-left-sidebar-panel.jpg]] [[File:RMS Topmenu Actions Export Troubleshoot v1.png]] |
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| + | The '''Export Troubleshoot''' function is used to download the troubleshoot file from the selected device(s). |
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| + | <br> |
| + | [[File:Rms manual top export troubleshoot dialog v1.png]] |
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| + | <br> |
| + | '''Step by step Instructions''' |
| + | # Select device(s) for which troubleshoot file(s) you would like to download. |
| + | # Move your mouse pointer to the '''Actions''' menu and click '''Export Troubleshoot'''. |
| + | # You will get a confirmation pop-up window. |
| + | # Click the Confirm button. |
| + | # In the '''Status''' column click the link to download troubleshoot files. |
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| + | [[File:RMS Actions Export Troubleshoot Complete v1.png]] |
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| + | '''<span style="color:#0455a4"><big>Useful</big></span>''' |
| + | * You can easily download troubleshoot by clicking the file link. |
| + | * You will be able to access and redownload the troubleshot(-s) anytime in [[RMS_Files|Management → Files]] or in each device's details. |
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| + | [[File:Rms manual top backup troubleshoot v1.png]] |