Template:Rms manual management export troubleshoot

From Wiki Knowledge Base | Teltonika Networks
This is the approved revision of this page, as well as being the most recent.

The Troubleshoot is used to download troubleshoot file for your selected device(s). Troubleshoot file - downloadable archive, that contains full router configuration and all System log files.

To download troubleshoot file for your devices go to the RMS web page, Left sidebar panel, (Management → Overview) and click on Overview submenu.

Move your mouse pointer to the Top control Export menu and select Troubleshoot (Export → Troubleshoot).

RMS-device-menu-left-sidebar-panel.jpg RMS-top-menu-export-troubleshoot.png

The Troubleshoot function is used to download the troubleshoot file from the selected device(s).


RMS-export-troubleshoot.gif


Instructions

  1. Select a device(s) whose troubleshoot file(s) you would like to download.
  2. Move your mouse pointer to the Export menu and click Event Logs.
  3. You will get a pop-up box that displays your selected device(s). Wait for a few seconds for the system to connect to the router.
  4. In the Status column click the Download button to get troubleshoot file(s).

Important!

  • You can easily get all event logs as one ZIP file by clicking Download all button.

RMS-download-troubleshoot-file-button.png