Product change notifications (PCN) is a way of informing customers of upcoming changes related to Teltonika Networks products. This includes outward appearance adjustments, hardware improvements, changes to package contents, etc. Changes related to a product's firmware are not included in PCNs (click here to see the firmware changelog).
This page stores information regarding changes to the RUTX09 device. Below you will find a list of both upcoming and already implemented changes sorted by newest to oldest (top to bottom).
2024.08.22: Cellular Modem Changes
Starting from 2024 November, RUTX09 devices will be manufactured with a new cellular modem.
RUTX09 device cellular modem will be changed from EG06 to EG060K.
Important Note: Due to this hardware change downgrading to firmware versions below RutOS RUTX_R_00.07.08.3 is no longer supported.
Change reasons
Discontinuation of EG06 cellular modem manufacturing.
Affected products information
Model
Affected order codes
Order code changes
RUTX09
RUTX09 0***** (EMEA version)
RUTX09 1***** (NA version)
RUTX09 2***** (EMEA version)
RUTX09 3***** (NA version)
Upcoming change date
2024 November
Change impact
Risk assessment
Ordering code changes, that would require the client to review their current codes.
Devices with the new hardware changes will not support firmware versions below RutOS RUTX_R_00.07.08.3
Custom firmware built on previous SDK versions will also not be supported.
Please note: this product change notification does not affect any previous RUTX09 devices.
Suggested implementation plan
Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.
To download the pdf version of this notification, click here.
With the release of RutOS version 7.07, RUTX09 device will experience changes related to the security improvements of the device.
PCN Number: PCN_RUTOS_CHANGE_2024_03_08_EN
Change description
Change type
Firmware change
Detailed description
Previously, during device resets, logs, RMS connection state data, and SIM PIN settings remained unchanged. However, starting with RutOS firmware version 7.07, all devices will uniformly reset logs, RMS connection state data, and SIM PIN settings to factory defaults when using the reset button. Other reset methods, including WebUI, SMS, and others, will remain unimpacted by this change.
Change reasons
Increasing security
Affected products information
Model
Affected order codes
Order code changes
RUTX09
RUTX09 ******
No changes
Upcoming change date
2024 Q2, with the release of RutOS 7.07
Change impact
Risk assessment
The loss of device logs upon utilizing the reset button may disrupt operational records and slow down subsequent troubleshooting efforts.
Failure to set up the SIM PIN post-reset via the reset button may result in SIM card lockout due to repeated incorrect PIN entries, causing service disruption and requiring either SIM replacement or PIN reset.
The device is still visible in RMS post-reset but cannot be accessed. Therefore, re-adding the device to RMS is necessary for continued access.
Suggested implementation plan
Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.
To download the pdf version of this notification, click here.
2023.12.18: Visual colour housing changes
Beginning in September {{{year}}}, RUTX09 router will be manufactured with a different colour housing.
PCN Number: PCN_RUTX09_2023_12_18_EN
Change description
Change type
Housing colour
Detailed description
RUTX09 devices will be produced with a new black housing.
Please note that this change will be implemented gradually, throughout a 3-month transitional period starting in September {{{year}}}. During this period, your shipments of RUTX09 may consist of either the current design or the new one described above.
Current design:
New design:
The housing dimensions will not be changed.
Change reasons
Design improvement.
Affected products information
Model
Affected order codes
Order code changes
RUTX09
RUTX09 ******
N/A
Upcoming change date
{{{year}}} September
Change impact
Risk assessment
Marketing material such as photos might need replacing.
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above
To download the pdf version of this notification, click here.
2023.10.30: Firmware Requirement Change
Starting November 2023 with batch 51, all RUTX09 devices will be manufactured with a new firmware version and will support only firmware version RUTX_R_00.07.05.3 or newer.
Change description
Change type
Firmware Requirement Change
Detailed description
Starting November 2023 with batch 51, all RUTX09 devices will be manufactured with a new firmware version. They will require firmware version RUTX_R_00.07.05.3 or newer. Downgrading to previous firmware versions will no longer be supported.
Please note that your RUTX09 shipments may include either the prior version or the newly described version above due to stocked devices.
Change reason
Support for the new SPI Nand Flash memory
Affected products information
All RUTX09 ****** product codes are affected. No product code changes.
Upcoming change date
November 2023, batch 16
Change impact
Risk assessment
All risks are firmware-related. Firmware downloads for the device can be found here.
Please note: this product change notification does not affect any previous RUTX09 devices, except newly manufactured RUTX09 devices.
Suggested implementation plan
For more detailed information please contact your sales representative.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above
To download the pdf version of this notification, click here.
2023.08.02: Product packaging changes
Starting from 2023 Q3 RUTX09 product packaging will be changed.
Change description
Change type
Packaging
Detailed description
The packaging for the product will undergo several updates including an update to the side print of the box. Additionally, the box will now feature press with certificates that will be printed according to the region. Finally, there will also be changes made to the company information section including the address, telephone number, email and website link.
Current design:
Updated packaging design:
Packaging dimensions will not change.
Change reasons
Design improvement.
Affected products information
Model
Affected order codes
Order code changes
RUTX09
RUTX09 *****
No changes
Upcoming change date
2023 Q3
Change impact
Risk assessment
The product handling and storage process may require review. Marketing materials, such as photos, might need replacement.
Suggested implementation plan
Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above
To download the pdf version of this notification, click here.
2023.05.05: Product packaging changes
Starting from Q3 2023 RUTX09 product packaging will be changed.
Change description
Change type
Packaging
Detailed description
Starting from Q3 2023, RUTX09 molded pulp inserts will be replaced by honeycomb inserts made from cardboard.
Current:
New:
Packaging dimensions will not change.
Change reasons
This change will improve structural stability and enhance impact resistance.
Affected products information
Model
Current order code
New order code
RUTX09
RUTX09 ******
No changes
Upcoming change date
2023 Q3
Change impact
Risk assessment
The product handling and storage process may require review. Marketing materials, such as photos, might need replacement.
Suggested implementation plan
Information included in this PCN will help adapt to the upcoming changes. For more detailed information please contact your sales representative.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.
To download the pdf version of this notification, click here.
2023.02.13: MAC address range change
All Teltonika Networks devices manufactured starting from 2023, week 9 will have additional new MAC address range.
Change description
Change type
MAC address range
Detailed description
All Teltonika Networks devices manufactured starting from 2023, week 9 may have a MAC address from the new MAC address range 20:97:27:00:00:00 - 20:97:27:FF:FF:FF, as well as the current MAC address range 00:1E:42:00:00:00 - 00:1E:42:FF:FF:FF
Change reasons
Endpoint of the previous MAC address range.
Affected products information
Model
Affected order codes
Order code changes
All Teltonika Networks devices
All order codes
No changes
Upcoming change date
2023, week 9
Change impact
Risk assessment
Device install procedures or any automated solutions might need modifications.
Suggested implementation plan
For more detailed information please contact your sales representative.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.
To download the pdf version of this notification, click here.
2022.10.06: Default password change
All RUTX09 devices manufactured starting from 2022, week 40, will have unique default password.
Change description
Change type
Default password change
Detailed description
RUTX09 devices manufactured starting from Q4 2022 will have unique default password.
Change reasons
Increasing device security
Affected products information
Model
Affected order codes
Order code changes
RUTX09
RUTX09 ******
No changes
Upcoming change date
2022, week 40
Change impact
Risk assessment
Device install procedures or any automated solutions might need modifications. Please note: this product change notification does not affect any previous RUTX09 devices.
Suggested implementation plan
For more detailed information please contact your sales representative.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above
To download the pdf version of this notification, click here.
2022.10.06: QSG flyer replacement
Starting from 2022, week 40, RUTX09 routers will come with a new QSG flyer in the packaging.
Change description
Change type
Replacement of QSG flyer
Detailed description
RUTX09 devices manufactured starting from Q4 2022 will have a new QSG flyer in the packaging. The new QSG flyer includes the short version of QSG with a QR code/link to the full Web QSG version: teltonika-networks.com/QSG_RUTX09
Previous design:
New design:
The new flyer will include QR codes with URL links to RMS and the Web version of the QSG (Quick Start Guide) for the RUTX09.
Change reasons
Reducing environmental impact.
Affected products information
Model
Affected order codes
Order code changes
RUTX09
RUTX09 ******
No changes
Upcoming change date
2022, week 40
Change impact
Risk assessment
Marketing material such as photos might need replacing.
Suggested implementation plan
Information included in this PCN will help adapt to the upcoming changes.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above
To download the pdf version of this notification, click here.
2022.10.06: Changes in engraving/labeling
Starting from 2022, week 40, RUTX09 routers will be produced with modified bottom engraving/labeling.
Change description
Change type
External/visual
Detailed description
The device's unique default password will be added to the bottom engraving/labeling. The formatting for the remaining information on the labeling/engraving will be adjusted, and the Fira font will be used instead of Arial. The device's unique default password information will also be added to the QR code Information displayed after scanning QR code with syntax: SN:{{SN}};I:{{IMEI}};M:{{MAC}};U:admin;PW:{{DEVICEPASSWORD}};B:{{BATCH}};
From the device top engraving/labeling, the previously relevant authentication information text will be removed: User/Pass: admin/admin01.
The labeling on the product packaging will stay unchanged.
Old top engraving/labeling:
Old bottom engraving/labeling:
New top engraving/labeling:
New bottom engraving/labeling:
Change reasons
To accommodate the change from the standard default password to a unique default password for each device.
Affected products information
Model
Affected order codes
Order code changes
RUTX09
RUTX09 ******
No changes
Upcoming change date
2022, week 40
Change impact
Risk assessment
Changes to top labeling/engraving. Device's unique default password will be present on the product itself. This might impact marketing materials due to changing contents of the bottom informational engraving/labeling.
Suggested implementation plan
No implementation plan needed
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above
To download the pdf version of this notification, click here.
2020.08.14: changes in bottom labeling
Effective 2020, week 36, RUTX09 routers will be produced with modified bottom labeling/engraving.
Change description
Change type
External/visual
Detailed description
The product code will be removed from the bottom labeling/engraving. The formatting for the remaining information on the labeling/engraving will be adjusted. Product code information will also be removed from the QR code.
The labeling on the product packaging will stay unchanged.
Old version:
New version:
Change reasons
Placing product code on the product itself is misleading, product code describes what is included in the product equipment package, not in the product itself.
Affected products information
All RUTX** ****** product codes are affected. No product code changes.
Product release date
2020, week 36
Change impact
Risk assessment
The exact product code will not be present on the product itself, the exact product code will be found on the packaging box or determined by serial number. This might impact marketing materials due to changing contents of the bottom informational laser engraving.
Suggested implementation plan
No implementation plan needed
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above
To download the pdf version of this notification, click here.
