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RMS Product Change Notifications (view source)
Revision as of 16:18, 12 June 2023
, 16:18, 12 June 2023no edit summary
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==2023.03.21 Changes to adding RMS devices==
==2023.05.18 New mandatory connection IP addresses and ports==
On February 27th, 2023 Teltonika's '''[[RMS|Remote Management System]]''' ('''[[RMS]]''') will receive an update that will change how Teltonika devices are added to RMS.
On June 19th, 2023 Teltonika's '''[[RMS|Remote Management System]]''' ('''[[RMS]]''') will receive an update that will change how Teltonika devices connect to RMS.
{| class="wikitable"
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! colspan="3" style="text-align: left; background: white;" |Change description
|-
| style="text-align: left; background: white;" |Change type
| colspan="2" style="text-align: left; background: white;" |Devices now have to reach additional IP addresses and ports to connect to RMS.<br>
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| style="width: 221px; text-align: left; background: white;" |Detailed description
| style="width: 908px; text-align: left; background: white;" |Devices will additionally need to reach new IP addresses and ports for the device to connect to the system and have a stable RMS connection. These addresses and ports will be necessary every time a device attempts to connect to the RMS, e.g. after a reboot, a connection disruption, or any other reason why the device disconnected from the platform. These changes should not concern you in case you don't have any firewall rules to block IP addresses and ports that the firewall is not aware of.
Before the update, for the device to successfully connect to the RMS, it had to reach the IP address '''18.196.62.30''' and ports:
* 15009
* 15010
* 15011 (optional)
After the update - the list of required IP addresses are as follows:
* 18.196.62.30
* '''3.77.70.198'''
* '''3.69.112.66'''
* '''35.157.156.54'''
* '''18.157.218.160'''
* '''3.77.251.245'''
* '''3.78.70.211'''
* '''18.158.123.134'''
All listed IP addresses will use the following ports:
* Device Access to RMS: 15009, 15010, 15011, '''15039''', '''15040''';
* Maintenance ports: '''15041-15100'''
|-
| style="text-align: left; background: white;" |Change reasons
| colspan="2" style="text-align: left; background: white;" |
RMS scalability and redundancy improvements
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| style="text-align: left; background: white;" |Change implementation date
| colspan="2" style="text-align: left; background: white;" |June 19th, 2023
|-
|}
{| class="wikitable"
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! colspan="3" style="text-align: left; background: white;" |Change impact
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| style="width: 221px; text-align: left; background: white;" |Risk assessment
| colspan="2" style="width: 908px; text-align: left; background: white;" |Any solutions that whitelist certain IP addresses and ports in their private networks will now also need to allow communication via these new IP addresses and ports.
|-
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| style="width: 221px; text-align: left; background: white;" |Suggested implementation plan
| colspan="2" style="width: 908px; text-align: left; background: white;" |Please contact your sales representative concerning any issues in regard to these changes.
|-
|}
{| class="wikitable"
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! colspan="3" style="width: 1141px; text-align: left; background: white;" |Acknowledgement of PCN receipt
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| colspan="3" style="text-align: left; background: white;" |If no feedback is received within two weeks after the issue date of this notification, Teltonika will presume that the fact of this change has been acknowledged and can implement the change as indicated above.
|-
|}
==2023.04.21 Additional secondary connection port==
On April 21st, 2023 Teltonika's '''[[RMS|Remote Management System]]''' ('''[[RMS]]''') has received an update that adds a secondary connection port to the RMS platform.
{| class="wikitable"
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! colspan="3" style="text-align: left; background: white;" |Change description
|-
| style="text-align: left; background: white;" |Change type
| colspan="2" style="text-align: left; background: white;" |Port 15011 has begun being used as a secondary connection port to RMS.<br>
|-
| style="width: 221px; text-align: left; background: white;" |Detailed description
| style="width: 908px; text-align: left; background: white;" |Port 15011 has begun being used as a secondary fallback for primary connection ports or for future maintenance purposes. As of this notification, the port currently remains optional, though as it increases platform stability and flexibility in cases of any platform downtime, it is highly recommended to have this port open or whitelisted in your device network.
|-
| style="text-align: left; background: white;" |Change reasons
| colspan="2" style="text-align: left; background: white;" |RMS redundancy improvements
|-
| style="text-align: left; background: white;" |Change implementation date
| colspan="2" style="text-align: left; background: white;" |April 21st, 2023
|-
|}
{| class="wikitable"
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! colspan="3" style="text-align: left; background: white;" |Change impact
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| style="width: 221px; text-align: left; background: white;" |Risk assessment
| colspan="2" style="width: 908px; text-align: left; background: white;" |Any solutions that whitelist certain IP addresses and ports should also allow communication via this new port - 15011.
|-
|-
| style="width: 221px; text-align: left; background: white;" |Suggested implementation plan
| colspan="2" style="width: 908px; text-align: left; background: white;" |Please contact your sales representative concerning any issues in regard to these changes.
|-
|}
{| class="wikitable"
|+
! colspan="3" style="width: 1141px; text-align: left; background: white;" |Acknowledgement of PCN receipt
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| colspan="3" style="text-align: left; background: white;" |If no feedback is received within two weeks after the issue date of this notification, Teltonika will presume that the fact of this change has been acknowledged and can implement the change as indicated above.
|-
|}
==2023.04.13 Changes to adding RMS devices==
This change did not take place. This Product Change Notification is obsolete as of 2023.04.18.
==2023.03.20 Changes to adding RMS devices==
On March 21st, 2023 Teltonika's '''[[RMS|Remote Management System]]''' ('''[[RMS]]''') will receive an update that will change how Teltonika devices are added to RMS.
{| class="wikitable"
{| class="wikitable"
|-
|-
| style="text-align: left; background: white;" |Change type
| style="text-align: left; background: white;" |Change type
| colspan="2" style="text-align: left; background: white;" |Changes to how devices are validated in the platform the first time they connect to an RMS Company.<br>
| colspan="2" style="text-align: left; background: white;" |Changes to how devices are validated in the platform the first time they connect to an RMS Company.<br>
|-
|-
| style="width: 221px; text-align: left; background: white;" |Detailed description
| style="width: 221px; text-align: left; background: white;" |Detailed description
! colspan="3" style="width: 1141px; text-align: left; background: white;" |Acknowledgement of PCN receipt
! colspan="3" style="width: 1141px; text-align: left; background: white;" |Acknowledgement of PCN receipt
|-
|-
| colspan="3" style="text-align: left; background: white;" |If no feedback is received within two weeks after the issue date of this notification, Teltonika will presume that the fact of this change has been acknowledged and can implement the change as indicated above.
| colspan="3" style="text-align: left; background: white;" | If no feedback is received within two weeks after the issue date of this notification, Teltonika will presume that the fact of this change has been acknowledged and can implement the change as indicated above.
|-
|-
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{| class="wikitable"
{| class="wikitable"
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! colspan="3" style="text-align: left; background: white;" |Change description
! colspan="3" style="text-align: left; background: white;" | Change description
|-
|-
| style="text-align: left; background: white;" |Change type
| style="text-align: left; background: white;" |Change type
4. Devices will not be able to be added to RMS via Android and iOS applications. '''Important''': The ability to add devices via Android and iOS applications will be reintroduced with future application updates.
4. Devices will not be able to be added to RMS via Android and iOS applications. '''Important''': The ability to add devices via Android and iOS applications will be reintroduced with future application updates.
|-
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| style="width: 221px; text-align: left; background: white;" |Detailed description
| style="width: 221px; text-align: left; background: white;" | Detailed description
| style="width: 908px; text-align: left; background: white;" |
| style="width: 908px; text-align: left; background: white;" |
'''Summary''':<br>
'''Summary''':<br>
* Teltonika device must have a "First login" done, i.e. a WebUI login and password change must have been made.<br>
*Teltonika device must have a "First login" done, i.e. a WebUI login and password change must have been made.<br>
* RMS will ask for the device's password before the device can be added.
*RMS will ask for the device's password before the device can be added.
-----
-----
'''Extended description''':<br><br>
'''Extended description''':<br><br>
'''2.1. Adding singular devices via RMS UI'''<br>
'''2.1. Adding singular devices via RMS UI'''<br>
'''Today:'''<br>
'''Today:'''<br>
* For RUT/TCR devices - You must input the [Serial number] and [MAC address].
*For RUT/TCR devices - You must input the [Serial number] and [MAC address].
* For TRB devices - You must input the [Serial number] and [IMEI].
*For TRB devices - You must input the [Serial number] and [IMEI].
'''After these changes:'''<br>
'''After these changes:'''<br>
* For RUT/TCR devices - You must input the [Serial number], [MAC address] and the '''[Device's current password]''' (of the "admin" user)
*For RUT/TCR devices - You must input the [Serial number], [MAC address] and the '''[Device's current password]''' (of the "admin" user)
* For TRB devices - You must input the [Serial number], [IMEI], and the '''[Device's current password]''' (of the "admin" user).<br><br>
*For TRB devices - You must input the [Serial number], [IMEI], and the '''[Device's current password]''' (of the "admin" user).<br><br>
'''2.2. Adding devices via CSV file'''<br>
'''2.2. Adding devices via CSV file'''<br>
In order to add a device to RMS using a CSV file, the file must contain the following columns of information:<br>
In order to add a device to RMS using a CSV file, the file must contain the following columns of information:<br>
'''Today:'''<br>
'''Today:'''<br>
* Serial number
*Serial number
* MAC address (or IMEI when adding TRB devices)
*MAC address (or IMEI when adding TRB devices)
* Name (optional)
*Name (optional)
'''After these changes:'''<br>
'''After these changes:'''<br>
* Serial number
*Serial number
* MAC address (or IMEI when adding TRB devices)
*MAC address (or IMEI when adding TRB devices)
* '''Password'''
*'''Password'''
* Name (optional)
*Name (optional)
----
----
3. Adding a device through the RMS API will require additional information in the request body of the API call. <br>
3. Adding a device through the RMS API will require additional information in the request body of the API call. <br>
}
}
]
]
|-
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To download the pdf version of this notification, [[Media:PCN_RMS_2023_02_13_EN.pdf|click here]].
To download the pdf version of this notification, [[Media:PCN RMS 2023 02 13 EN.pdf|click here]].
| colspan="2" style="text-align: left; background: white;" |1. WebUI and CLI access functionality, additional IP and Ports.<br>2. RMS Proxy (access to HTTP(s) devices behind the router) will be moved to the RMS Connect section.<br>
| colspan="2" style="text-align: left; background: white;" |1. WebUI and CLI access functionality, additional IP and Ports.<br>2. RMS Proxy (access to HTTP(s) devices behind the router) will be moved to the RMS Connect section.<br>
|-
|-
| style="width: 221px; text-align: left; background: white;" |Detailed description
| style="width: 221px; text-align: left; background: white;" | Detailed description
| style="width: 908px; text-align: left; background: white;" |1. In order to continue using WebUI access and CLI access functionality the following IP address and ports must be made accessible for the router:<br>IP: 18.192.27.240<br>Ports: 20022, 20080, 23389.<br>If you are using a Private network, these must be whitelisted by the Internet Service Provider.<br>This change comes in order to greatly enhance and speed up the functionality by utilizing reverse SSH tunneling.<br>2. RMS Proxy functionality becomes a part of the RMS Connect package, which allows RDP, VNC or SSH access to devices behind routers via RMS. It will be monetized based on traffic usage.
| style="width: 908px; text-align: left; background: white;" |1. In order to continue using WebUI access and CLI access functionality the following IP address and ports must be made accessible for the router:<br>IP: 18.192.27.240<br>Ports: 20022, 20080, 23389.<br>If you are using a Private network, these must be whitelisted by the Internet Service Provider.<br>This change comes in order to greatly enhance and speed up the functionality by utilizing reverse SSH tunneling.<br>2. RMS Proxy functionality becomes a part of the RMS Connect package, which allows RDP, VNC or SSH access to devices behind routers via RMS. It will be monetized based on traffic usage.
|-
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| style="width: 221px; text-align: left; background: white;" |Risk assessment
| style="width: 221px; text-align: left; background: white;" |Risk assessment
| colspan="2" style="width: 908px; text-align: left; background: white;" |No risk factors encountered with this change. We recommend to change any services using previous DNS address ('''rms.teltonika.lt''') to the new DNS address ('''rms.teltonika-networks.com''').
| colspan="2" style="width: 908px; text-align: left; background: white;" | No risk factors encountered with this change. We recommend to change any services using previous DNS address ('''rms.teltonika.lt''') to the new DNS address ('''rms.teltonika-networks.com''').
|-
|-
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|}
! colspan="3" style="width: 1141px; text-align: left; background: white;" |Acknowledgement of PCN receipt
! colspan="3" style="width: 1141px; text-align: left; background: white;" |Acknowledgement of PCN receipt
|-
|-
| colspan="3" style="text-align: left; background: white;" |If no feedback is received within two weeks after the issue date of this notification, Teltonika will presume that the fact of this change has been acknowledged and can implement the change as indicated above.
| colspan="3" style="text-align: left; background: white;" | If no feedback is received within two weeks after the issue date of this notification, Teltonika will presume that the fact of this change has been acknowledged and can implement the change as indicated above.
|-
|-
|}
|}
! colspan="2" style="width: 1154px; text-align: left; background: white;" |Affected products information
! colspan="2" style="width: 1154px; text-align: left; background: white;" |Affected products information
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| colspan="2" style="text-align: left; background: white;" |All licenses will be activated for a 30 day period starting from August, 2019 with the exception of already active ones.
| colspan="2" style="text-align: left; background: white;" | All licenses will be activated for a 30 day period starting from August, 2019 with the exception of already active ones.
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| style="width: 221px; text-align: left; background: white;" |Change implementation date
| style="width: 221px; text-align: left; background: white;" |Change implementation date
{| class="wikitable"
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! colspan="3" style="text-align: left; background: white;" |Change impact
! colspan="3" style="text-align: left; background: white;" | Change impact
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| style="width: 221px; text-align: left; background: white;" |Risk assessment
| style="width: 221px; text-align: left; background: white;" |Risk assessment