RUT955 Device Recovery Options: Difference between revisions

Latest revision as of 11:16, 9 April 2024

Main Page > EOL Products > RUT955 > RUT955 Manual > RUT955 Device Recovery Options

Summary

This chapter is an overview on various recovery options for a RUT955 device.

Default login information

Using recovery methods resets the device's configuration to its default state. Therefore, you will need to use the default authentication info in order to login to the device. The default login information for RUT955 is provided below:

Default Address (LAN IP): 192.168.1.1
Default Username: admin
Default Password: admin01 or random generated password*

Devices with random password

* Certain devices or batches of a device may have a generated password out of the box, instead of admin01. For RUT955 devices, batch from when unique passwords are used is 123

You can find the batch of your device on the Product Labels sticker.

Factory reset

A factory reset returns the device back to its default factory settings, i.e., it deletes all custom configurations. Below you will find various methods of performing a factory reset on RUT955.
Additional note: SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset.

Reset Button

The reset button is located on the {{{panel}}} of the device:

The reset button has two functions:

Reboot the device. If the reset button is pressed for up to 4 seconds, the device will reboot. Start of the reboot will be indicated by the flashing of all 5 signal strength LEDs together with the green connection status LED.
Factory reset. If the reset button is pressed for at least 12 seconds (by default), the device will perform a factory reset and reboot.
NOTE: the default button hold time value (min time 12 seconds, max time 20 seconds) can be changed in the router's WebUI, from the System → Administration → General page.

WebUI

You can also perform a factory reset from the router's WebUI. To do so, login to the router and go to the Backup section found under the System tab (System → Maintenance → Backup → Restore default settings). In the very bottom of the page there's a Restore button that performs a factory reset on click:

Command line

You can perform a factory reset via command line by executing the firstboot command. After this you will be asked to confirm the reset. If you're sure, type the letter y and press "Enter" or type the letter n if you wish to cancel the reset.

If you agreed to perform a factory reset, next type in reboot and press "Enter". The router will be reset to it's factory settings and rebooted. The entire sequence of events should look like this:

root@Teltonika-RUT955:~# firstboot
This will erase all settings and remove any installed packages. Are you sure? [N/y]
y
/dev/mtdblock5 is mounted as /overlay, only erasing files
root@Teltonika-RUT955:~# reboot

You can find more information on the command line interface (CLI) here.

Bootloader menu

The bootloader menu is a special router state used as a recovery tool in case the router becomes inaccessible even after a factory reset. It can be used to upgrade the router's firmware or bootloader version.

In order to place the router into the bootloader menu state, follow these steps:

Unplug all cables from the router.
Plug in one Ethernet cable for your computer into any LAN port.
Press and hold the reset button.
While holding the reset button, plug the power cable into the router. Continue holding the button for another 4 seconds.
Release the reset button.

If you followed all the steps correctly, all panel LEDs should light up. This means that the device is in the bootloader menu state. If that is not the case, repeat the steps again.

Regardless of what the router's IP address was before, the IP address of the router when it's in the bootloader menu state is always 192.168.1.1. So in order to reach the router, you'll have to set up a static IP address that's in the 192.168.1.0/24 network (for instance, 192.168.1.2) on your computer. Instructions are provided in the links below:

When set your computer's IP, you should be able to reach the router's HTTP server. The address depends on what you wish to upgrade:

Bootloader upgrade URL: 192.168.1.1/uboot.html
Firmware upgrade URL: 192.168.1.1/index.html

Type in the relevant address into the URL field of your web browser, upload the image file and click the Update button. Firmware/bootloader image files can be downloaded from here.

If everything was done correctly, the update should begin. At this point you can close the browser window. The update will take about 120 seconds.

Additional note: don't forget to restore your computer's IP address settings.

RMA

If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described here.

@@ Line 1: / Line 1: @@
-This chapter is an overview on the various ways of performing a '''factory reset''' on a RUT955 device. A factory reset returns the device back to its default factory settings, i.e., it deletes all custom configurations.
+{{Template: networking_device_manual_device_recovery_rut2_rut9
+| name              = RUT955
-==Reset Button==
+| series            = RUT9xx
+| file_reset_button = Networking_rut955_manual_device_recovery_button_reset_v1.png
-The Reset button is located on the rear panel of the device (encapsulated in a blue square in the picture below):
+| size_reset_button = 400
+| file_webui        = Networking_rutxxx_manual_device_recovery_webui_reset_v1.png
-[[Image:Recovery options rut955 reset button v2.PNG]]
+| size_webui        = 992
+}}
-The Reset button has a couple of functions:
-* '''Reboot the device'''. After the device has started and if the Reset button is pressed for up to 4 seconds, the device will reboot. Start of the reboot will be indicated by the flashing of all 5 signal strength LEDs together with green connection status LED.
-* '''Reset to defaults'''. If the Reset button is pressed for at least 5 seconds, the device will reset all user changes to factory defaults and reboot. To help the user determine how long the Reset button should be pressed, signal strength LEDs indicate the elapsed time. All 5 lit LEDs means that 5 seconds have passed and the Reset button can be released. Start of the factory reset will be indicated by flashing of all 5 signal strength LEDs together with a red connection status LED. <br> '''NOTE''': SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset. <br> '''NOTE''': the default value reset time (5 seconds) can be changed in the router's WebUI, from the '''[[RUT950_Administration#General|System → Administration → General]]''' window.
-==WebUI==
-You can also perform a Factory Reset from the router's WebUI. To do so, login to the router and go to Administration section found under System ('''System->Administration'''). In the very bottom of the '''General''' tab of the Administration section there's a '''Restore''' button that performs a Factory Reset. After clicking this button you will be prompted with a pop-up asking you if you are sure about the reset.
-SIM PIN on the main SIM card is the only user parameter that is kept after a Factory Reset.
-[[Image:Recovery options rut850 webui.PNG]]
-==SMS==
-Another way to perform a Factory Reset is via SMS Utilities. There is a default Factory Reset SMS rule already configured in the router. The default Authorization method for the rule is '''By router admin password'''. Therefore, to perform a Factory Reset via SMS (if the particular SMS rule is unconfigured) you'll have to send an SMS meassage containing the text "'''admin01 restore'''" to the router, only replace '''admin01''' with your own router's admin password. You can find more on SMS Utilities Rules '''[[RUT955 SMS Utilities|here]]'''
-SIM PIN on the main SIM card is the only user parameter that is kept after a Factory Reset.
-==via SSH==
-To perform a Factory Reset via SSH the '''firstboot''' command is used. Simply enter '''firstboot''' in the SSH console and press Enter. After this you will be asked to confirm the reset. Type the letter '''y''' and press enter if you are sure about the reset, type the letter '''n''' if you wish to cancel the reset. If you agreed to perform a Factory reset, next type in '''reboot''' and press Enter. The router will be reset to it's factory settings and rebooted.
-SIM PIN on the main SIM card is the only user parameter that is kept after a Factory Reset.
-==Default login information==
-Since all of the router's configurations are deleted and restored to defaults after a Factory Reset, you'll need to use the router's default login information in order to login to the router. For that reason the default login information is provided just below:
-Default Address: '''192.168.1.1'''
-Default Username: '''admin'''
-Default Password: '''admin01'''