Template:Rms manual management export troubleshoot: Difference between revisions

Latest revision as of 18:33, 24 February 2022

The Troubleshoot is used to download troubleshoot file for your selected device(s). Troubleshoot file - downloadable archive, that contains full router configuration and all System log files.

To download troubleshoot file for your devices go to the RMS web page, Left sidebar panel, (Management → Devices) and click on Devices submenu.

Move your mouse pointer to the Top control Actions menu and select Export Troubleshoot.

The Export Troubleshoot function is used to download the troubleshoot file from the selected device(s).

Step by step Instructions

Select device(s) for which troubleshoot file(s) you would like to download.
Move your mouse pointer to the Actions menu and click Export Troubleshoot.
You will get a confirmation pop-up window.
Click the Confirm button.
In the Status column click the link to download troubleshoot files.

Useful

You can easily download troubleshoot by clicking the file link.
You will be able to access and redownload the troubleshot(-s) anytime in Management → Files or in each device's details.

@@ Line 3: / Line 3: @@
 To download troubleshoot file for your devices go to the RMS web page, Left sidebar panel, (<b>Management → Devices</b>) and click on <b>Devices</b> submenu.
-Move your mouse pointer to the Top control '''Export''' menu and select '''Troubleshoot''' (Export → Troubleshoot).
+Move your mouse pointer to the Top control '''Actions''' menu and select '''Export Troubleshoot'''.
-[[File:RMS-device-menu-left-sidebar-panel.jpg]] [[File:Rms_manual_top_troubleshoot_v1.png]]
+[[File:RMS-device-menu-left-sidebar-panel.jpg]] [[File:RMS Topmenu Actions Export Troubleshoot v1.png]]
-The '''Troubleshoot''' function is used to download the troubleshoot file from the selected device(s).
+The '''Export  Troubleshoot''' function is used to download the troubleshoot file from the selected device(s).
 <br>
-[[File:RMS-export-troubleshoot.gif]]
+[[File:Rms manual top export troubleshoot dialog v1.png]]
 <br>
-'''Instructions'''
+'''Step by step Instructions'''
-# Select a device(s) whose troubleshoot file(s) you would like to download.
+# Select device(s) for which troubleshoot file(s) you would like to download.
-# Move your mouse pointer to the '''Export''' menu and click '''Event Logs'''.
+# Move your mouse pointer to the '''Actions''' menu and click '''Export Troubleshoot'''.
-# You will get a pop-up box that displays your selected device(s). Wait for a few seconds for the system to connect to the router.
+# You will get a confirmation pop-up window.
-# In the '''Status''' column click the '''Download''' button to get troubleshoot file(s).
+# Click the Confirm button.
+# In the '''Status''' column click the link to download troubleshoot files.
-'''<span style="color:#0455a4"><big>Important!</big></span>'''
+[[File:RMS Actions Export Troubleshoot Complete v1.png]]
-* You can easily get all event logs as one ZIP file by clicking '''Download all''' button.
-[[File:RMS-download-troubleshoot-file-button.png]]
+'''<span style="color:#0455a4"><big>Useful</big></span>'''
+* You can easily download troubleshoot by clicking the file link.
+* You will be able to access and redownload the troubleshot(-s) anytime in [[RMS_Files|Management → Files]] or in each device's details.
+[[File:Rms manual top backup troubleshoot v1.png]]