TRB500 Product Change Notifications: Difference between revisions

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==2024.10.24: Visual colour housing changes==
Beginning in November 2024, TRB500 modem will be manufactured with a different colour housing.
{| class="wikitable"
|-
| style="width: 1219px; text-align: left; background: #eeece1;" |PCN Number: PCN_TRB500_visual_housing_change_2024_10_24_EN <br>
|-
|}
{| class="wikitable"
|+
! colspan="3" style="text-align: left; background: #eeece1;" |Change description
|-
| style="text-align: left; background: white;" |Change type
| colspan="2" style="text-align: left; background: white;" |Housing colour
|-
| rowspan="3" style="width: 221px; text-align: left; background: white;" |Detailed description
| colspan="2" style="width: 908px; text-align: left; background: white;" | TRB500 devices will be produced with a new black housing.
<br> Please note that this change will be implemented gradually, throughout a 3-month transitional period starting in November 2024. During this period, your shipments of TRB500 may consist of either the current design or the new one described above.
|-
| style="text-align: left; background: white;" |Current design: <br><br> [[File:TRB500_D.png|center|320px]]
| style="text-align: left; background: white;" |New design: <br><br> [[File:TRB500_black_D1.png|center|320px]]
|-
| colspan="2" style="text-align: left; background: white;" |The housing dimensions will not be changed.
|-
| style="text-align: left; background: white;" |Change reasons
| colspan="2" style="text-align: left; background: white;" |Design improvement.
|-
|}
{| class="wikitable"
|+
! style="text-align: left; background: #eeece1;" colspan="3" | Affected products information
|-
| style="width: 221px; text-align: left; background: white;" |Model
| style="width: 448px; text-align: left; background: white;" |Affected order codes
| style="width: 448px; text-align: left; background: white;" |Order code changes
|-
| style="text-align: left; background: white;" |TRB500
| style="text-align: left; background: white;" |TRB500 ******
| style="text-align: left; background: white;" |N/A
|-
| style="text-align: left; background: white;" | Upcoming change date
| style="text-align: left; background: white;" colspan="2" | 2024 November
|}
{| class="wikitable"
|+
! style="text-align: left; background: #eeece1;" colspan="3" | Change impact
|-
| style="width: 221px; text-align: left; background: white;" |Risk assessment
| colspan="2" style="width: 908px; text-align: left; background: white;" |Marketing material such as photos might need replacing.
|-
| style="text-align: left; background: white;" |Suggested implementation plan
| colspan="2" style="text-align: left; background: white;" |Marketing material regarding the changes will be found at our wiki: https://wiki.teltonika-networks.com/view/TRB500_Marketing_Material <br>For more detailed information please contact your sales representative.
|-
|}
{| class="wikitable"
|+
! style="width: 1141px; text-align: left; background: #eeece1;" colspan="3" | Acknowledgement of PCN receipt
|-
| colspan="3" style="text-align: left; background: white;" |If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above
|-
|}
To download the pdf version of this notification, [[Media:PCN_TRB500_visual_housing_change_2024_10_24_EN.pdf|click here]].
{{Template:EAN code changes
<!------------------------DEVICE----------------------->
| name        = TRB500
}}
==2024.06.21: USB VID:PID Changes ==
Starting in July 2024, with the release of RutOS 7.08 firmware, TRB500 routers will have their USB Vendor ID (VID) and Product ID (PID) updated.
{| class="wikitable"
|-
| style="width: 1219px; text-align: left; background: #eeece1;" |PCN Number: PCN_TRB500_VID:PID_2024_06_21_EN <br>
|-
|}
{| class="wikitable"
|+
! colspan="2" style="text-align: left; background: #eeece1;" |Change description
|-
| style="text-align: left; background: white;" |Change type
| style="text-align: left; background: white;" |Software change
|-
| style="width: 221px; text-align: left; background: white;" | Detailed description
| style="width: 908px; text-align: left; background: white;" | This change involves updating the device's identification and product details.<br>
From:<br>
VID - 0525<br>
PID - A4A2<br>
Product: RNDIS/Ethernet Gadget<br>
Manufacturer: Linux 4.14.336 with dwc3-gadget<br>
To:<br>
VID -1D12<br>
PID - 0003<br>
Product: TRB500<br>
Manufacturer: Teltonika Networks<br>
|-
| style="text-align: left; background: white;" | Change reasons
| style="text-align: left; background: white;" | The current identifier is a generic Linux VID/PID, and we are changing it to our proprietary "Teltonika" VID/PID.
|-
|}
{| class="wikitable"
|+
! style="text-align: left; background: #eeece1;" colspan="3" | Affected products information
|-
| style="width: 221px; text-align: left; background: white;" | Model
| style="width: 448px; text-align: left; background: white;" | Affected order codes
| style="width: 448px; text-align: left; background: white;" | Order code changes
|-
| style="text-align: left; background: white;" | TRB500
| style="text-align: left; background: white;" | TRB500 *****
| style="text-align: left; background: white;" | No changes
|-
| style="text-align: left; background: white;" | Upcoming change date
| style="text-align: left; background: white;" colspan="2" | 2024 July
|-
|}
{| class="wikitable"
|+
! style="text-align: left; background: #eeece1;" colspan="3" | Change impact
|-
| style="width: 221px; text-align: left; background: white;" | Risk assessment
| style="width: 908px; text-align: left; background: white;" colspan="2"|
If your use case involves the utilization of USB VID/PID, it is important to note that these identifiers will change after a RutOS 7.08 firmware update. Therefore, if you are using the VID/PID in a specific manner, adjustments will need to be made to accommodate this change. However, if you have not customized or hardcoded any processes related to the VID/PID, this change should not have any impact.
|-
| style="text-align: left; background: white;" | Suggested implementation plan
| style="text-align: left; background: white;" colspan="2"|
Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.
|-
|}
{| class="wikitable"
|+
! style="width: 1141px; text-align: left; background: #eeece1;" colspan="3" | Acknowledgement of PCN receipt
|-
| style="text-align: left; background: white;" colspan="3"| If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.
|-
|}
To download the pdf version of this notification, [[Media:PCN_TRB500_VID.PID_2024_06_21_EN.pdf|click here]].
==2024.04.25: Product packaging changes==
Starting from Q2 2024 TRB500 product packaging will be changed.
{| class="wikitable"
|-
| style="width: 1219px; text-align: left; background: #eeece1;" |PCN Number: PCN_TRB500_PACKAGING_CHANGE_2024_04_25_EN
|-
|}
{| class="wikitable"
|+
! colspan="3" style="text-align: left; background: #eeece1;" |Change description
|-
| style="text-align: left; background: white;" |Change type
| colspan="2" style="text-align: left; background: white;" |Packaging
|-
| rowspan="3" style="width: 221px; text-align: left; background: white;" |Detailed description
| style="width: 908px; text-align: left; background: white;" colspan="2" |Starting from Q3 2024 TRB500 corrugated cardboard insert will be replaced by honeycomb insert made from cardboard.
|-
| style="text-align: left; background: white;" | Old insert: <br><br> [[File:senas_ideklas.png|left|400px|link=Special:FilePath/senas_ideklas.png]]
| style="text-align: left; background: white;" | New insert: <br><br> [[File:honeycomb_insert.jpg|left|400px|link=Special:FilePath/honeycomb_insert.jpg]]
|-
| colspan="2" style="text-align: left; background: white;" |The housing dimensions will not be changed.
|-
| style="text-align: left; background: white;" | Change reasons
| style="text-align: left; background: white;" colspan="2" | This change will improve structural stability and enhance impact resistance.
|}
{| class="wikitable"
|+
! style="text-align: left; background: #eeece1;" colspan="3" | Affected products information
|-
| style="width: 221px; text-align: left; background: white;" | Model
| style="width: 448px; text-align: left; background: white;" | Affected order codes
| style="width: 448px; text-align: left; background: white;" | Order code changes
|-
| style="text-align: left; background: white;" | TRB500
| style="text-align: left; background: white;" | TRB500 ******
| style="text-align: left; background: white;" | No changes
|-
| style="text-align: left; background: white;" | Upcoming change date
| style="text-align: left; background: white;" colspan="2" | 2024 Q2
|-
|}
{| class="wikitable"
|+
! style="text-align: left; background: #eeece1;" colspan="3" | Change impact
|-
| style="width: 221px; text-align: left; background: white;" | Risk assessment
| style="width: 908px; text-align: left; background: white;" colspan="2"|
The product handling and storage process may require review. Marketing materials, such as photos, might need replacement.
|-
| style="text-align: left; background: white;" | Suggested implementation plan
| style="text-align: left; background: white;" colspan="2"|
Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.
|-
|}
{| class="wikitable"
|+
! style="width: 1141px; text-align: left; background: #eeece1;" colspan="3" | Acknowledgement of PCN receipt
|-
| style="text-align: left; background: white;" colspan="3"| If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.
|-
|}
To download the pdf version of this notification, [[Media:TRB500_insert_change.pdf|click here]].
{{Template:PCN_RutOS_7.7
<!------------------------DEVICE----------------------->
| name        = TRB500
}}
==2023.08.02: Product packaging changes==
Starting from 2023 Q3 TRB500 router product packaging will be changed.
{| class="wikitable"
|+
! style="text-align: left; background: white;" colspan="3" | Change description
|-
| style="text-align: left; background: white;" | Change type
| style="text-align: left; background: white;" colspan="2" | Packaging
|-
| style="width: 221px; text-align: left; background: white;" rowspan="3" | Detailed description
| style="width: 908px; text-align: left; background: white;" colspan="2" | The packaging for the product will undergo several updates including an update to the side print of the box. Additionally, the box will now feature press with certificates that will be printed according to the region. Finally, there will also be changes made to the company information section including the address, telephone number, email and website link.
|-
| style="text-align: left; background: white;" | Current design: <br><br> [[File:Old product box marking 2023.png|left|400px|link=Special:FilePath/Old product box marking 2023.png]]
| style="text-align: left; background: white;" | Updated packaging design: <br><br> [[File:New product box markings 2023.png|left|400px|link=Special:FilePath/New product box markings 2023.png]]
|-
| style="text-align: left; background: white;" colspan="2" | Packaging dimensions will not change.
|-
| style="text-align: left; background: white;" | Change reasons
| style="text-align: left; background: white;" colspan="2" | Design improvement.
|-
|}
{| class="wikitable"
|+
! style="text-align: left; background: white;" colspan="3" | Affected products information
|-
| style="width: 221px; text-align: left; background: white;" | Model
| style="width: 448px; text-align: left; background: white;" | Affected order codes
| style="width: 448px; text-align: left; background: white;" | Order code changes
|-
| style="text-align: left; background: white;" | TRB500
| style="text-align: left; background: white;" | TRB500 ***** and specific TRB500 client codes
| style="text-align: left; background: white;" | No changes
|-
| style="text-align: left; background: white;" | Upcoming change date
| style="text-align: left; background: white;" colspan="2" | 2023 Q3
|-
|}
{| class="wikitable"
|+
! style="text-align: left; background: white;" colspan="3" | Change impact
|-
| style="width: 221px; text-align: left; background: white;" | Risk assessment
| style="width: 908px; text-align: left; background: white;" colspan="2"| The product handling and storage process may require review. Marketing materials, such as photos, might need replacement.
|-
| style="text-align: left; background: white;" | Suggested implementation plan
| style="text-align: left; background: white;" colspan="2"| Information included in this PCN will help adapt to the upcoming changes. Some specific client codes are effected by these changes. For more detailed information please contact your sales representative.
|-
|}
{| class="wikitable"
|+
! style="width: 1141px; text-align: left; background: white;" colspan="3" | Acknowledgement of PCN receipt
|-
| style="text-align: left; background: white;" colspan="3"| If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above
|-
|}
To download the pdf version of this notification, [[Media:PCN_TRB500_2023_08_02_EN_Packaging.pdf|click here]].


{{Template:MAC Address Range Change PCN}}
{{Template:MAC Address Range Change PCN}}


[[Category:TRB500]]
[[Category:TRB500]]

Latest revision as of 13:14, 28 October 2024

Main Page > TRB Gateways > TRB500 > TRB500 Product Change Notifications

Product change notifications (PCN) is a way of informing customers of upcoming changes related to Teltonika Networks products. This includes outward appearance adjustments, hardware improvements, changes to package contents, etc. Changes related to a product's firmware are not included in PCNs (click here to see the firmware changelog).

This page stores information regarding changes to the TRB500 device. Below you will find a list of both upcoming and already implemented changes sorted by newest to oldest (top to bottom).

2024.10.24: Visual colour housing changes

Beginning in November 2024, TRB500 modem will be manufactured with a different colour housing.

PCN Number: PCN_TRB500_visual_housing_change_2024_10_24_EN
Change description
Change type Housing colour
Detailed description TRB500 devices will be produced with a new black housing.


Please note that this change will be implemented gradually, throughout a 3-month transitional period starting in November 2024. During this period, your shipments of TRB500 may consist of either the current design or the new one described above.

Current design:

New design:

The housing dimensions will not be changed.
Change reasons Design improvement.
Affected products information
Model Affected order codes Order code changes
TRB500 TRB500 ****** N/A
Upcoming change date 2024 November
Change impact
Risk assessment Marketing material such as photos might need replacing.
Suggested implementation plan Marketing material regarding the changes will be found at our wiki: https://wiki.teltonika-networks.com/view/TRB500_Marketing_Material
For more detailed information please contact your sales representative.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above

To download the pdf version of this notification, click here.

2024.09.18: EAN Code Change

Starting from October 1st 2024, new order codes created will have their own unique EAN codes.

PCN Number: PCN_EAN_Code_Change_TRB500_2024.09.18_EN
Change description
Change type Logistics change
Detailed description The product identification system is being updated by assigning unique EAN codes to each new order code created from October 1st.
Change reasons Improving product traceability, inventory management, and logistics accuracy across ordering and distribution systems.
Affected products information
Model Affected order codes Order code changes
TRB500 TRB500 ***** No changes
Upcoming change date October 1st, 2024
Change impact
Risk assessment

Every order code, created after this change, will have its own unique EAN code. Therefore, it might cause the need to review inventory management and ordering processes.

Suggested implementation plan

Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.

To download the pdf version of this notification, click here.

2024.06.21: USB VID:PID Changes

Starting in July 2024, with the release of RutOS 7.08 firmware, TRB500 routers will have their USB Vendor ID (VID) and Product ID (PID) updated.

PCN Number: PCN_TRB500_VID:PID_2024_06_21_EN
Change description
Change type Software change
Detailed description This change involves updating the device's identification and product details.

From:
VID - 0525
PID - A4A2
Product: RNDIS/Ethernet Gadget
Manufacturer: Linux 4.14.336 with dwc3-gadget
To:
VID -1D12
PID - 0003
Product: TRB500
Manufacturer: Teltonika Networks

Change reasons The current identifier is a generic Linux VID/PID, and we are changing it to our proprietary "Teltonika" VID/PID.
Affected products information
Model Affected order codes Order code changes
TRB500 TRB500 ***** No changes
Upcoming change date 2024 July
Change impact
Risk assessment

If your use case involves the utilization of USB VID/PID, it is important to note that these identifiers will change after a RutOS 7.08 firmware update. Therefore, if you are using the VID/PID in a specific manner, adjustments will need to be made to accommodate this change. However, if you have not customized or hardcoded any processes related to the VID/PID, this change should not have any impact.

Suggested implementation plan

Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.

To download the pdf version of this notification, click here.

2024.04.25: Product packaging changes

Starting from Q2 2024 TRB500 product packaging will be changed.

PCN Number: PCN_TRB500_PACKAGING_CHANGE_2024_04_25_EN
Change description
Change type Packaging
Detailed description Starting from Q3 2024 TRB500 corrugated cardboard insert will be replaced by honeycomb insert made from cardboard.
Old insert:

New insert:

The housing dimensions will not be changed.
Change reasons This change will improve structural stability and enhance impact resistance.
Affected products information
Model Affected order codes Order code changes
TRB500 TRB500 ****** No changes
Upcoming change date 2024 Q2
Change impact
Risk assessment

The product handling and storage process may require review. Marketing materials, such as photos, might need replacement.

Suggested implementation plan

Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.

To download the pdf version of this notification, click here.

2024.03.08: Reset button functionality change RutOS 7.07

With the release of RutOS version 7.07, TRB500 device will experience changes related to the security improvements of the device.

PCN Number: PCN_RUTOS_CHANGE_2024_03_08_EN
Change description
Change type Firmware change
Detailed description Previously, during device resets, logs, RMS connection state data, and SIM PIN settings remained unchanged. However, starting with RutOS firmware version 7.07, all devices will uniformly reset logs, RMS connection state data, and SIM PIN settings to factory defaults when using the reset button. Other reset methods, including WebUI, SMS, and others, will remain unimpacted by this change.
Change reasons Increasing security
Affected products information
Model Affected order codes Order code changes
TRB500 TRB500 ****** No changes
Upcoming change date 2024 Q2, with the release of RutOS 7.07
Change impact
Risk assessment
  • The loss of device logs upon utilizing the reset button may disrupt operational records and slow down subsequent troubleshooting efforts.
  • Failure to set up the SIM PIN post-reset via the reset button may result in SIM card lockout due to repeated incorrect PIN entries, causing service disruption and requiring either SIM replacement or PIN reset.
  • The device is still visible in RMS post-reset but cannot be accessed. Therefore, re-adding the device to RMS is necessary for continued access.
Suggested implementation plan

Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.

To download the pdf version of this notification, click here.

2023.08.02: Product packaging changes

Starting from 2023 Q3 TRB500 router product packaging will be changed.

Change description
Change type Packaging
Detailed description The packaging for the product will undergo several updates including an update to the side print of the box. Additionally, the box will now feature press with certificates that will be printed according to the region. Finally, there will also be changes made to the company information section including the address, telephone number, email and website link.
Current design:

Updated packaging design:

Packaging dimensions will not change.
Change reasons Design improvement.
Affected products information
Model Affected order codes Order code changes
TRB500 TRB500 ***** and specific TRB500 client codes No changes
Upcoming change date 2023 Q3
Change impact
Risk assessment The product handling and storage process may require review. Marketing materials, such as photos, might need replacement.
Suggested implementation plan Information included in this PCN will help adapt to the upcoming changes. Some specific client codes are effected by these changes. For more detailed information please contact your sales representative.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above

To download the pdf version of this notification, click here.


2023.02.13: MAC address range change

All Teltonika Networks devices manufactured starting from 2023, week 9 will have additional new MAC address range.

Change description
Change type MAC address range
Detailed description All Teltonika Networks devices manufactured starting from 2023, week 9 may have a MAC address from the new MAC address range 20:97:27:00:00:00 - 20:97:27:FF:FF:FF, as well as the current MAC address range 00:1E:42:00:00:00 - 00:1E:42:FF:FF:FF
Change reasons Endpoint of the previous MAC address range.
Affected products information
Model Affected order codes Order code changes
All Teltonika Networks devices All order codes No changes
Upcoming change date 2023, week 9
Change impact
Risk assessment Device install procedures or any automated solutions might need modifications.
Suggested implementation plan

For more detailed information please contact your sales representative.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.

To download the pdf version of this notification, click here.

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