TRB500 Product Change Notifications

Product change notifications (PCN) is a way of informing customers of upcoming changes related to Teltonika Networks products. This includes outward appearance adjustments, hardware improvements, changes to package contents, etc. Changes related to a product's firmware are not included in PCNs (click here to see the firmware changelog).

This page stores information regarding changes to the TRB500 device. Below you will find a list of both upcoming and already implemented changes sorted by newest to oldest (top to bottom).

2024.12.19: Tamper evident sticker

Beginning in January 2025, TRB500 devices will packaged in a box with a tamper evident sticker.

PCN Number: PCN_TRB500_Tamper evident sticker_2024.12.19_EN

Change description
Change type	Packaging changes
Detailed description	TRB500 devices will be packaged with tamper evident sticker on the box. Please note that this change will be implemented gradually, throughout a 3-month transitional period starting in January 2025. During this period, your shipments of TRB500 may consist of either the current packaging or the new one described above.
	Seal on:	Seal removed:
Change reasons	To enhance security and ensure reliability by confirming packaging integrity.

Affected products information
Model	Affected order codes	Order code changes
TRB500	TRB500 ****** (For North America region order codes)	N/A
Upcoming change date	2025 January

Change impact
Risk assessment	The sticker may leave residue on the box, affecting the packaging's appearance. Marketing material such as photos might need replacing.
Suggested implementation plan	Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above

To download the pdf version of this notification, click here.

2024.11.22: Device Housing - Engraving/Labeling changes

Starting from December 2024, TRB500 devices will be produced with top and bottoms stickers.

PCN Number: PCN_Housing_Engraving.Labeling_TRB500_2024.11.22_EN

Change description
Change type	Visual Changes
Detailed description	The device will be manufactured with top and bottom stickers instead of engravings due to the thickness of the paint coating on the housing. The information on the stickers will not be affected. Please note that this change will be implemented gradually, throughout a 1-month transitional period starting from December, 2024. During this period, your shipments of TRB500 may consist of either the current design or the new one described above.
Change reasons	Reducing the risk for client to receive lower quality engraving on the housing.

Affected products information
Model	Affected order codes	Order code changes
TRB500	TRB500 *****	No changes
Upcoming change date	December 1st, 2024

Change impact
Risk assessment	No risk factors are associated with this change. Please note: this product change notification does not affect any previous TRB500 devices, except new TRB500 devices that will be manufactured with this change.
Suggested implementation plan	Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.

To download the pdf version of this notification, click here.

2024.10.24: Visual colour housing changes

Beginning in November 2024, TRB500 modem will be manufactured with a different colour housing.

PCN Number: PCN_TRB500_visual_housing_change_2024_10_24_EN

Change description
Change type	Housing colour
Detailed description	TRB500 devices will be produced with a new black housing. Please note that this change will be implemented gradually, throughout a 3-month transitional period starting in November 2024. During this period, your shipments of TRB500 may consist of either the current design or the new one described above.
	Current design:	New design:
	The housing dimensions will not be changed.
Change reasons	Design improvement.

Affected products information
Model	Affected order codes	Order code changes
TRB500	TRB500 ******	N/A
Upcoming change date	2024 November

Change impact
Risk assessment	Marketing material such as photos might need replacing.
Suggested implementation plan	Marketing material regarding the changes will be found at our wiki: https://wiki.teltonika-networks.com/view/TRB500_Marketing_Material For more detailed information please contact your sales representative.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above

To download the pdf version of this notification, click here.

2024.09.18: EAN Code Change

Starting from October 1st 2024, new order codes created will have their own unique EAN codes.

PCN Number: PCN_EAN_Code_Change_TRB500_2024.09.18_EN

Change description
Change type	Logistics change
Detailed description	The product identification system is being updated by assigning unique EAN codes to each new order code created from October 1st.
Change reasons	Improving product traceability, inventory management, and logistics accuracy across ordering and distribution systems.

Affected products information
Model	Affected order codes	Order code changes
TRB500	TRB500 *****	No changes
Upcoming change date	October 1st, 2024

Change impact
Risk assessment	Every order code, created after this change, will have its own unique EAN code. Therefore, it might cause the need to review inventory management and ordering processes.
Suggested implementation plan	Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.

To download the pdf version of this notification, click here.

2024.06.21: USB VID:PID Changes

Starting in July 2024, with the release of RutOS 7.08 firmware, TRB500 routers will have their USB Vendor ID (VID) and Product ID (PID) updated.

PCN Number: PCN_TRB500_VID:PID_2024_06_21_EN

Change description
Change type	Software change
Detailed description	This change involves updating the device's identification and product details. From: VID - 0525 PID - A4A2 Product: RNDIS/Ethernet Gadget Manufacturer: Linux 4.14.336 with dwc3-gadget To: VID -1D12 PID - 0003 Product: TRB500 Manufacturer: Teltonika Networks
Change reasons	The current identifier is a generic Linux VID/PID, and we are changing it to our proprietary "Teltonika" VID/PID.

Affected products information
Model	Affected order codes	Order code changes
TRB500	TRB500 *****	No changes
Upcoming change date	2024 July

Change impact
Risk assessment	If your use case involves the utilization of USB VID/PID, it is important to note that these identifiers will change after a RutOS 7.08 firmware update. Therefore, if you are using the VID/PID in a specific manner, adjustments will need to be made to accommodate this change. However, if you have not customized or hardcoded any processes related to the VID/PID, this change should not have any impact.
Suggested implementation plan	Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.

To download the pdf version of this notification, click here.

2024.04.25: Product packaging changes

Starting from Q2 2024 TRB500 product packaging will be changed.

PCN Number: PCN_TRB500_PACKAGING_CHANGE_2024_04_25_EN

Change description
Change type	Packaging
Detailed description	Starting from Q3 2024 TRB500 corrugated cardboard insert will be replaced by honeycomb insert made from cardboard.
	Old insert:	New insert:
	The housing dimensions will not be changed.
Change reasons	This change will improve structural stability and enhance impact resistance.

Affected products information
Model	Affected order codes	Order code changes
TRB500	TRB500 ******	No changes
Upcoming change date	2024 Q2

Change impact
Risk assessment	The product handling and storage process may require review. Marketing materials, such as photos, might need replacement.
Suggested implementation plan	Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.

To download the pdf version of this notification, click here.

2024.03.08: Reset button functionality change RutOS 7.07

With the release of RutOS version 7.07, TRB500 device will experience changes related to the security improvements of the device.

PCN Number: PCN_RUTOS_CHANGE_2024_03_08_EN

Change description
Change type	Firmware change
Detailed description	Previously, during device resets, logs, RMS connection state data, and SIM PIN settings remained unchanged. However, starting with RutOS firmware version 7.07, all devices will uniformly reset logs, RMS connection state data, and SIM PIN settings to factory defaults when using the reset button. Other reset methods, including WebUI, SMS, and others, will remain unimpacted by this change.
Change reasons	Increasing security

Affected products information
Model	Affected order codes	Order code changes
TRB500	TRB500 ******	No changes
Upcoming change date	2024 Q2, with the release of RutOS 7.07

Change impact
Risk assessment	The loss of device logs upon utilizing the reset button may disrupt operational records and slow down subsequent troubleshooting efforts. Failure to set up the SIM PIN post-reset via the reset button may result in SIM card lockout due to repeated incorrect PIN entries, causing service disruption and requiring either SIM replacement or PIN reset. The device is still visible in RMS post-reset but cannot be accessed. Therefore, re-adding the device to RMS is necessary for continued access.
Suggested implementation plan	Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.

To download the pdf version of this notification, click here.

2023.08.02: Product packaging changes

Starting from 2023 Q3 TRB500 router product packaging will be changed.

Change description
Change type	Packaging
Detailed description	The packaging for the product will undergo several updates including an update to the side print of the box. Additionally, the box will now feature press with certificates that will be printed according to the region. Finally, there will also be changes made to the company information section including the address, telephone number, email and website link.
	Current design:	Updated packaging design:
	Packaging dimensions will not change.
Change reasons	Design improvement.

Affected products information
Model	Affected order codes	Order code changes
TRB500	TRB500 ***** and specific TRB500 client codes	No changes
Upcoming change date	2023 Q3

Change impact
Risk assessment	The product handling and storage process may require review. Marketing materials, such as photos, might need replacement.
Suggested implementation plan	Information included in this PCN will help adapt to the upcoming changes. Some specific client codes are effected by these changes. For more detailed information please contact your sales representative.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above

To download the pdf version of this notification, click here.

2023.02.13: MAC address range change

All Teltonika Networks devices manufactured starting from 2023, week 9 will have additional new MAC address range.

Change description
Change type	MAC address range
Detailed description	All Teltonika Networks devices manufactured starting from 2023, week 9 may have a MAC address from the new MAC address range 20:97:27:00:00:00 - 20:97:27:FF:FF:FF, as well as the current MAC address range 00:1E:42:00:00:00 - 00:1E:42:FF:FF:FF
Change reasons	Endpoint of the previous MAC address range.

Affected products information
Model	Affected order codes	Order code changes
All Teltonika Networks devices	All order codes	No changes
Upcoming change date	2023, week 9

Change impact
Risk assessment	Device install procedures or any automated solutions might need modifications.
Suggested implementation plan	For more detailed information please contact your sales representative.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.

To download the pdf version of this notification, click here.