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| + | The '''Troubleshoot''' is used to download troubleshoot file for your selected device(s). Troubleshoot file - downloadable archive, that contains full router configuration and all System log files. |
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| + | To download troubleshoot file for your devices go to the RMS web page, Left sidebar panel, (<b>Management → Overview</b>) and click on <b>Overview</b> submenu. |
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| + | Move your mouse pointer to the Top control '''Export''' menu and select '''Troubleshoot''' (Export → Troubleshoot). |
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| [[File:RMS-device-menu-left-sidebar-panel.jpg]] [[File:RMS-top-menu-export-troubleshoot.png]] | | [[File:RMS-device-menu-left-sidebar-panel.jpg]] [[File:RMS-top-menu-export-troubleshoot.png]] |
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| + | The '''Troubleshoot''' function is used to download the troubleshoot file from the selected device(s). |
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| + | <br> |
| [[File:RMS-export-troubleshoot.gif]] | | [[File:RMS-export-troubleshoot.gif]] |
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− | The '''Troubleshoot''' function is used to download the troubleshoot file from the selected device(s).
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− | ----
| + | '''Instructions''' |
− | * Select a device(s) whose troubleshoot file(s) you would like to download:
| + | # Select a device(s) whose troubleshoot file(s) you would like to download. |
− | | + | # Move your mouse pointer to the '''Export''' menu and click '''Event Logs'''. |
− | [[File:How to export troubleshoot from rms part 1 v1.png]]
| + | # You will get a pop-up box that displays your selected device(s). Wait for a few seconds for the system to connect to the router. |
− | ----
| + | # In the '''Status''' column click the '''Download''' button to get troubleshoot file(s). |
− | * Scroll your mouse pointer to the Export submenu ('''Management → Export''') and click "Troubleshoot":
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− | [[File:How to export troubleshoot from rms part 2 v2.png]]
| + | '''<span style="color:#0455a4"><big>Important!</big></span>''' |
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| + | * You can easily get all event logs as one ZIP file by clicking '''Download all''' button. |
− | * Wait for a few seconds for the system to connect to the router. Once the troubleshoot file is ready, you'll see a "Download" button appear under the "Event" field. Click it to download the troubleshoot file: | |
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− | [[File:How to export troubleshoot from rms part 3 v1.png]] | + | [[File:RMS-download-troubleshoot-file-button.png]] |