Template:Rms manual management export troubleshoot: Difference between revisions

Revision as of 10:13, 9 July 2019

The Troubleshoot is used to download troubleshoot file for your selected device(s). Troubleshoot file - downloadable archive, that contains full router configuration and all System log files.

To download troubleshoot file for your devices go to the RMS web page, Left sidebar panel, (Management → Overview) and click on Overview submenu.

Move your mouse pointer to the Top control Export menu and select Troubleshoot (Export → Troubleshoot).

File:RMS-top-menu-export-troubleshoot.png

The Troubleshoot function is used to download the troubleshoot file from the selected device(s).

Instructions

Select a device(s) whose troubleshoot file(s) you would like to download.
Move your mouse pointer to the Export menu and click Event Logs.
You will get a pop-up box that displays your selected device(s). Wait for a few seconds for the system to connect to the router.
In the Status column click the Download button to get troubleshoot file(s).

Important!

You can easily get all event logs as one ZIP file by clicking Download all button.

@@ Line 1: / Line 1: @@
+The '''Troubleshoot''' is used to download troubleshoot file for your selected device(s). Troubleshoot file - downloadable archive, that contains full router configuration and all System log files.
+To download troubleshoot file for your devices go to the RMS web page, Left sidebar panel, (<b>Management → Overview</b>) and click on <b>Overview</b> submenu.
+Move your mouse pointer to the Top control '''Export''' menu and select '''Troubleshoot''' (Export → Troubleshoot).
 [[File:RMS-device-menu-left-sidebar-panel.jpg]] [[File:RMS-top-menu-export-troubleshoot.png]]
+The '''Troubleshoot''' function is used to download the troubleshoot file from the selected device(s).
+<br>
 [[File:RMS-export-troubleshoot.gif]]
-The '''Troubleshoot''' function is used to download the troubleshoot file from the selected device(s).
+<br>
-----
+'''Instructions'''
-* Select a device(s) whose troubleshoot file(s) you would like to download:
+# Select a device(s) whose troubleshoot file(s) you would like to download.
+# Move your mouse pointer to the '''Export''' menu and click '''Event Logs'''.
-[[File:How to export troubleshoot from rms part 1 v1.png]]
+# You will get a pop-up box that displays your selected device(s). Wait for a few seconds for the system to connect to the router.
-----
+# In the '''Status''' column click the '''Download''' button to get troubleshoot file(s).
-* Scroll your mouse pointer to the Export submenu ('''Management → Export''') and click "Troubleshoot":
-[[File:How to export troubleshoot from rms part 2 v2.png]]
+'''<span style="color:#0455a4"><big>Important!</big></span>'''
-----
+* You can easily get all event logs as one ZIP file by clicking '''Download all''' button.
-* Wait for a few seconds for the system to connect to the router. Once the troubleshoot file is ready, you'll see a "Download" button appear under the "Event" field. Click it to download the troubleshoot file:
-[[File:How to export troubleshoot from rms part 3 v1.png]]
+[[File:RMS-download-troubleshoot-file-button.png]]