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<li><b>VIP HelpDesk</b> - if you have access, you can register your question on Teltonika's internal HelpDesk system.</li> | <li><b>VIP HelpDesk</b> - if you have access, you can register your question on Teltonika's internal HelpDesk system.</li> | ||
<li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li> | <li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li> | ||
<li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related | <li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li> | ||
</ul>For hardware issues please check if your device is eligible for warranty in the <b>[[RMA guidelines for networking devices|RMA Guidelines]]</b> page. If you do suspect a hardware malfunction, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li> | </ul>For hardware issues please check if your device is eligible for warranty in the <b>[[RMA guidelines for networking devices|RMA Guidelines]]</b> page. If you do suspect a hardware malfunction, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li> | ||
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==Technical Questions== | ==Technical Questions== | ||
Revision as of 07:49, 27 May 2020
Main Page > FAQGeneral Questions
Where can I download the latest firmware version?
- You can find all firmware and SDK file download links in the RutOS Downloads page. You can also find 'Firmware Downloads' for all devices in their respective Wiki pages. Example path:
Main Page → RUT Routers → RUT955 → RUT955 Firmware Downloads
I have a broken device. What should I do?
- If you have encountered a software/firmware related issue, you should contact Teltonika-Networks technical support via:
- VIP HelpDesk - if you have access, you can register your question on Teltonika's internal HelpDesk system.
- Sales Manager - your sales person can relay technical questions to Teltonika's support team.
- Crowd-Support Forum - a public forum for Teltonika-Networks related questions.
My device seems functional, but I cannot access it. What should I do?
- If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the LEDs page.
- If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the Device Recovery Options page for information on that.
I'm looking for information on product accessories. Where can I find it?
- All Teltonika-Networks product accessory information is in the Product Accessories page and our website.
How much power does my device use?
- Power usage measurement results for all devices can found in the Power Consumption page.
Technical Questions
Troubleshooting, Debuging, Device Recovery
- RMA guidelines for networking devices
- My router went to „Safe mode“, what should I do?
- I entered the wrong password several (5) times and now I cannot reach the router’s WebUI, what should I do?
- Port forwarding does not work, what should I do?
- How to download and upload a backup file?
- How can I restart a router that can‘t be accessed remotely via the Internet?
- Settings deleted after reboot
- Bootloader menu
- When upgrading Firmware router returns error "Firmware image size is too large"
- Mobile data connection troubleshooting
Router Control and Configuration
- How to use SMS commands?
- Web Filter doesn't work
- How to limit the router's internet speed?
- How to limit internet speeds for specific Wi-Fi users?
- How can I block specific websites so that clients would not be able to access them?
- How to login via SSH using an RSA key?
- Can WAN port be used as LAN?
- How to disable mobile data?
- Can I send GPS data to my server?
- How to disable LAN ports?
- How to upload and download files from the router (Linux)?
- How to upload and download files from the router (Windows)?
- How to execute dialling codes?
- 802.11e WMM
- Input/Output control and monitoring via CLI
- How to configure Auto APN?
- Ignoring Firewall and letting all traffic go through the router
- Basic CLI / SSH Commands for RUT devices
- Custom package upload via Package Manager
Remote Access
- RMS related questions
- How can I access my router remotely through the WAN interface?
- How to enable remote access on the router?
- How to access the router remotely via browser without the use of a Public IP?
- How can I configure port forwarding on my router?
- My router has a Dynamic Public IP address. How can I reach it via the Internet without checking what IP address it is currently using?
Networking Questions
- Mobile Signal Strength Recommendations
- Private and Public IP Addresses
- What is a Netmask?
- Network Address Translation
- Where can I get TLS certificates?
Security Information
Other Questions
- Where can I find firmwares for old devices?
- Can I use routers in a vehicle?
- What OS do RUT routers use?
- Can I use LTE/3G/Wi-Fi antennas other than Teltonika's?
- Where can I find newest manuals and flyers for RUT devices?
- Where are MAIN and AUX LTE antenna connectors on RUT9XX and RUT240?
- Can RUT routers be powered by solar batteries?
- Passive Power over Ethernet (PoE)
- Can both SIM cards be active at the same time in RUT9XX series routers?
- Inputs/Outputs on Teltonika routers
- Where can I find PDF versions of RUTxxx manuals?
- What is the correct tightening torque of the SMA connectors?
- Is there a way to route from device connected through USB interface to device connected through Ethernet port on TRB140?
- Frequency bands supported by Networking devices
- RUT955 GPS protocols
- RUT850 GPS protocols
- What is the maximum range of the wireless signal on RUT devices?
- Power Consumption
- Spatial measurements for product accessories