Difference between revisions of "AT&T 3G Network shutdown information"

From Teltonika Networks Wiki
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As of February 22nd, 2022 AT&T clients will no longer be able to access the mobile network through 3G frequencies as they’re being shut down. More and more operators across the globe are completing their 5G infrastructure and closing less used cellular frequencies in exchange to provide the best possible internet surfing experience to the users.  
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As of '''February 22nd, 2022''', AT&T, due to ongoing network improvement and 5G service expansion, will phase out its 3G network. This information will describe what steps are necessary to prepare for upcoming changes.  
  
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=== So, what happens to my Teltonika Networks devices? ===
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== Teltonika Networks 3G devices ==
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3G will still be available as an option of technology to use with all other operators, but with AT&T it will no longer be effective.  
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While AT&T will shut down its 3G network, Teltonika Networks 3G devices will still work with other service providers. The will be a required firmware upgrade to ensure stability and compatibility with regulation changes.
  
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Firmware for each compatible device will be released to ensure the stability and to fit regulation changes.
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== What actions do I need to take? ==
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Must upgrade the affected devices to the latest firmware before '''February 22nd, 2022''', to avoid service interruptions on the AT&T 4G network.
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=== What actions do I need to take? ===
 
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Make sure your devices are updated to following versions in order to successfully continue using AT&T services after February 22nd, 2022:
 
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For RUTOS capable devices: '''07.01.2'''
 
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For RUT9XX legacy users: '''06.08.6'''
 
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For RUT24X legacy users: '''1.14.5'''
 
  
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* For RUTOS capable devices: '''07.01.2'''
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* For RUT9XX legacy users: '''06.08.6'''
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* For RUT24X legacy users: '''1.14.5'''
  
 
[[FW & SDK Downloads|Latest firmware versions could be found here]]
 
[[FW & SDK Downloads|Latest firmware versions could be found here]]
  
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<br><br><br>If you have updated your device and it's AT&T version - these devices will go into modem upgrading mode. Banner on top will indicate if the modem upgrade is still in progress or finished.
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== Firmware upgrade ==
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[[File:Screenshot 20from 202021-11-23 2013-28-05.png|left|thumb|996x996px]]
 
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<br><br>
 
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<br><br><br><br><br>If modem upgrade is finished, you will get this message in the banner:
 
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[[File:Screenshot 20from 202021-11-23 2013-31-29 (1).png|left|thumb|995x995px]]
 
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These changes require two steps:
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# Uploading new firmware to Teltonika Networks device.
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# Automatic update LTE modem firmware (20MB size) on your Teltonika device. Modem firmware will be updated automatically.
  
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After the device firmware upgrade is complete. The automatic LTE modem firmware update will commence.
  
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The banner on top will indicate if the modem upgrade is still in progress or finished.
  
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[[File:Networking Modem upgrade in progress.png|996px]]
  
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<br><br><br><br><br><br>'''Please note that modem upgrading process can take up to 15-30 minutes and you may experience:'''
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If the modem upgrade is complete, you will get this message in the banner:
  
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* Functional instabilities in WebUI.
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* Modem not working.
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[[File:Networking Modem upgrade finished.png|995px]]
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* Visual artifacts in WebUI.
 
  
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== What do I need to know about this firmware update?==
  
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'''Make sure to keep the device powered on during this whole process.'''
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* Modem firmware flashing duration is around 15-30 minutes
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* Do not turn off the device
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* During Modem firmware flash normal functionality of the Teltonika Networks device will be impaired:
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** No Mobile Data connection, SMS, call functions;
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** Possible WebUI issues;

Revision as of 15:35, 15 December 2021

As of February 22nd, 2022, AT&T, due to ongoing network improvement and 5G service expansion, will phase out its 3G network. This information will describe what steps are necessary to prepare for upcoming changes.

Teltonika Networks 3G devices

While AT&T will shut down its 3G network, Teltonika Networks 3G devices will still work with other service providers. The will be a required firmware upgrade to ensure stability and compatibility with regulation changes.

What actions do I need to take?

Must upgrade the affected devices to the latest firmware before February 22nd, 2022, to avoid service interruptions on the AT&T 4G network.

  • For RUTOS capable devices: 07.01.2
  • For RUT9XX legacy users: 06.08.6
  • For RUT24X legacy users: 1.14.5

Latest firmware versions could be found here

Firmware upgrade

These changes require two steps:

  1. Uploading new firmware to Teltonika Networks device.
  2. Automatic update LTE modem firmware (20MB size) on your Teltonika device. Modem firmware will be updated automatically.

After the device firmware upgrade is complete. The automatic LTE modem firmware update will commence.

The banner on top will indicate if the modem upgrade is still in progress or finished.

Networking Modem upgrade in progress.png

If the modem upgrade is complete, you will get this message in the banner:


Networking Modem upgrade finished.png

What do I need to know about this firmware update?

  • Modem firmware flashing duration is around 15-30 minutes
  • Do not turn off the device
  • During Modem firmware flash normal functionality of the Teltonika Networks device will be impaired:
    • No Mobile Data connection, SMS, call functions;
    • Possible WebUI issues;
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