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FAQ (view source)

Revision as of 16:30, 8 June 2020

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             <li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li>
 
             <li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li>
 
             <li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li>
 
             <li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li>
−
         </ul>For hardware issues please check if your device is eligible for warranty in the <b>[[RMA guidelines for networking devices|RMA Guidelines]]</b> page. If you do suspect a hardware malfunction, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li>
+
         </ul>For hardware issues please check if your device is eligible for warranty in the <b>[[RMA]]</b> page. If you do suspect a hardware malfunction, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li>
 
</ul>
 
</ul>
   Line 64: Line 64:  
==Technical Questions==
 
==Technical Questions==
   −
===Troubleshooting, Debuging, Device Recovery===
+
<table style="vertical-align: top;" width=100%>
 +
    <tr style="vertical-align: top;">
 +
        <td width=50%>
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
 +
===Control & Configuration===
 
----
 
----
−
* [[RMA guidelines for networking devices]]
+
                        <ul>
−
* [[My router went to „Safe mode“, what should I do?]]
+
                            <li>[[SMS Commands]]</li>
−
* [[I entered the wrong password several (5) times and now I cannot reach the router’s WebUI, what should I do?]]
+
                            <li>[[Speed Limit]]</li>
−
* [[Port forwarding does not work, what should I do?]]
+
                            <li>[[Blocking Websites]]</li>
−
* [[How to download and upload a backup file?]]
+
                            <li>[[How to login via SSH using an RSA key?]]</li>
−
* [[How can I restart a router that can‘t be accessed remotely via the Internet?]]
+
                            <li>[[Can WAN port be used as LAN?]]</li>
−
* [[Settings deleted after reboot]]
+
                            <li>[[How to disable mobile data?]]</li>
−
* [[Bootloader menu]]
+
                            <li>[[Can I send GPS data to my server?]]</li>
−
* [[When upgrading Firmware router returns error "Firmware image size is too large"]]
+
                            <li>[[How to disable LAN ports?]]</li>
−
* [[Mobile data connection troubleshooting]]
+
                            <li>[[How to upload and download files from the router (Linux)?]]</li>
−
 
+
                            <li>[[How to upload and download files from the router (Windows)?]]</li>
−
===Router Control and Configuration===
+
                            <li>[[How to execute dialling codes?]]</li>
 +
                            <li>[[802.11e WMM]]</li>
 +
                            <li>[[Input/Output control and monitoring via CLI]]</li>
 +
                            <li>[[How to configure Auto APN?]]</li>
 +
                            <li>[[Ignoring Firewall and letting all traffic go through the router]]</li>
 +
                            <li>[[Basic CLI / SSH Commands for RUT devices]]</li>
 +
                            <li>[[Custom package upload via Package Manager]]</li>
 +
                        </ul>
 +
                    </td>
 +
                </tr>
 +
            </table>
 +
        </td>
 +
        <td width=50%>
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
 +
===Troubleshooting & Recovery===
 
----
 
----
−
* [[How to use SMS commands?]]
+
                        <ul>
−
* [[Web Filter doesn't work]]
+
                            <li>[[Safe Mode]]</li>
−
* [[How to limit the router's internet speed?]]
+
                            <li>[[Unblocking WebUI Access]]</li>
−
* [[How to limit internet speeds for specific Wi-Fi users?]]
+
                            <li>[[Configuration Backup]]</li>
−
* [[How can I block specific websites so that clients would not be able to access them?]]
+
                            <li>[[Remote Recovery]]</li>
−
* [[How to login via SSH using an RSA key?]]
+
                            <li>[[Bootloader menu]]</li>
−
* [[Can WAN port be used as LAN?]]
+
                            <li>[[Web Filter Troubleshooting]]</li>
−
* [[How to disable mobile data?]]
+
                            <li>[[Mobile Data Connection Troubleshooting]]</li>
−
* [[Can I send GPS data to my server?]]
+
                        </ul>
−
* [[How to disable LAN ports?]]
+
                    </td>
−
* [[How to upload and download files from the router (Linux)?]]
+
                </tr>
−
* [[How to upload and download files from the router (Windows)?]]
+
            </table>
−
* [[How to execute dialling codes?]]
+
        </td>
−
* [[802.11e WMM]]
+
    </tr>
−
* [[Input/Output control and monitoring via CLI]]
+
    <tr style="vertical-align: top;">
−
* [[How to configure Auto APN?]]
+
        <td width=50%>
−
* [[Ignoring Firewall and letting all traffic go through the router]]
+
            <table width=90%>
−
* [[Basic CLI / SSH Commands for RUT devices]]
+
                <tr>
−
* [[Custom package upload via Package Manager]]
+
                    <td>
−
 
   
===Remote Access===
 
===Remote Access===
 
----
 
----
−
* [[RMS FAQ|RMS related questions]]
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                        <ul>
−
* [[How can I access my router remotely through the WAN interface?]]
+
                            <li>[[RMS FAQ|RMS related questions]]</li>
−
* [[How to enable remote access on the router?]]
+
                            <li>[[How can I access my router remotely through the WAN interface?]]</li>
−
* [[How to access the router remotely via browser without the use of a Public IP?]]
+
                            <li>[[How to enable remote access on the router?]]</li>
−
* [[How can I configure port forwarding on my router?]]
+
                            <li>[[How to access the router remotely via browser without the use of a Public IP?]]</li>
−
* [[My router has a Dynamic Public IP address. How can I reach it via the Internet without checking what IP address it is currently using?]]
+
                            <li>[[How can I configure port forwarding on my router?]]</li>
−
 
+
                            <li>[[My router has a Dynamic Public IP address. How can I reach it via the Internet without checking what IP address it is currently using?]]</li>
 +
                        </ul>
 +
                    </td>
 +
                </tr>
 +
            </table>
 +
        </td>
 +
        <td width=50%>
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
 
===Networking Questions===
 
===Networking Questions===
 
----
 
----
−
* [[Mobile Signal Strength Recommendations]]
+
                        <ul>
−
* [[Private and Public IP Addresses]]
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                            <li>[[Mobile Signal Strength Recommendations]]</li>
−
* [[What is a Netmask?]]
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                            <li>[[Private and Public IP Addresses]]</li>
−
* [[Network Address Translation]]
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                            <li>[[What is a Netmask?]]</li>
−
* [[Where can I get TLS certificates?]]
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                            <li>[[Network Address Translation]]</li>
−
 
+
                            <li>[[Where can I get TLS certificates?]]</li>
 +
                        </ul>
 +
                    </td>
 +
                </tr>
 +
            </table>
 +
        </td>
 +
    </tr>
 +
    <tr style="vertical-align: top;">
 +
        <td width=50%>
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
 +
===Other Questions===
 +
----
 +
                        <ul>
 +
                            <li>[[Where can I find firmwares for old devices?]]</li>
 +
                            <li>[[Can I use routers in a vehicle?]]</li>
 +
                            <li>[[What OS do RUT routers use?]]</li>
 +
                            <li>[[Can I use LTE/3G/Wi-Fi antennas other than Teltonika's?]]</li>
 +
                            <li>[[Where are MAIN and AUX LTE antenna connectors on RUT9XX and RUT240?]]</li>
 +
                            <li>[[Can RUT routers be powered by solar batteries?]]</li>
 +
                            <li>[[Passive Power over Ethernet (PoE)]]</li>
 +
                            <li>[[Can both SIM cards be active at the same time in RUT9XX series routers?]]</li>
 +
                            <li>[[Inputs/Outputs on Teltonika routers]]</li>
 +
                            <li>[[PDF Manuals]]</li>
 +
                            <li>[[What is the correct tightening torque of the SMA connectors?]]</li>
 +
                            <li>[[Is there a way to route from device connected through USB interface to device connected through Ethernet port on TRB140?]]</li>
 +
                            <li> [[Frequency bands supported by Networking devices]]</li>
 +
                            <li>[[RUT955 Protocols|RUT955 GPS protocols]]</li>
 +
                            <li>[[RUT850 GPS protocols]]</li>
 +
                            <li>[[What is the maximum range of the wireless signal on RUT devices?]]</li>
 +
                            <li>[[Power Consumption]]</li>
 +
                            <li>[[Product Accessories - Spatial Measurements|Spatial measurements for product accessories]]</li>
 +
                        </ul>
 +
                    </td>
 +
                </tr>
 +
            </table>
 +
        </td>
 +
        <td width=50%>
 +
            <table width=90%>
 +
                <tr>
 +
                    <td>
 
===Security Information===
 
===Security Information===
 
----
 
----
−
* [[Security guidelines]]
     −
===Other Questions===
+
                        <ul>
−
----
+
                            <li>[[Security guidelines]]</li>
−
* [[Where can I find firmwares for old devices?]]
+
                        </ul>
−
* [[Can I use routers in a vehicle?]]
+
                    </td>
−
* [[What OS do RUT routers use?]]
+
                </tr>
−
* [[Can I use LTE/3G/Wi-Fi antennas other than Teltonika's?]]
+
            </table>
−
* [[Where are MAIN and AUX LTE antenna connectors on RUT9XX and RUT240?]]
+
        </td>
−
* [[Can RUT routers be powered by solar batteries?]]
+
    </tr>
−
* [[Passive Power over Ethernet (PoE)]]
+
</table>
−
* [[Can both SIM cards be active at the same time in RUT9XX series routers?]]
  −
* [[Inputs/Outputs on Teltonika routers]]
  −
* [[PDF Manuals]]
  −
* [[What is the correct tightening torque of the SMA connectors?]]
  −
* [[Is there a way to route from device connected through USB interface to device connected through Ethernet port on TRB140?]]
  −
* [[Frequency bands supported by Networking devices]]
  −
* [[RUT955 Protocols|RUT955 GPS protocols]]
  −
* [[RUT850 GPS protocols]]
  −
* [[What is the maximum range of the wireless signal on RUT devices?]]
  −
* [[Power Consumption]]
  −
* [[Product Accessories - Spatial Measurements|Spatial measurements for product accessories]]
      
[[Category:General Information]]
 
[[Category:General Information]]
Retrieved from "https://wiki.teltonika-networks.com/view/Special:MobileDiff/63997"

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