Difference between revisions of "Template:Rms manual management export troubleshoot"

From Teltonika Networks Wiki
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[[File:RMS-export-troubleshoot.gif]]
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[[File:Rms manual top export troubleshoot dialog v1.png]]
  
 
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# Select a device(s) whose troubleshoot file(s) you would like to download.
 
# Select a device(s) whose troubleshoot file(s) you would like to download.
 
# Move your mouse pointer to the '''Export''' menu and click '''Event Logs'''.
 
# Move your mouse pointer to the '''Export''' menu and click '''Event Logs'''.
# You will get a pop-up box that displays your selected device(s). Wait for a few seconds for the system to connect to the router.
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# Click the Confirm button.
# In the '''Status''' column click the '''Download''' button to get troubleshoot file(s).
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# You will get a pop-up box that displays your selected device(s).  
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# In the '''Status''' column click the link to download troubleshoot files.
  
'''<span style="color:#0455a4"><big>Important!</big></span>'''
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'''<span style="color:#0455a4"><big>Useful</big></span>'''
* You can easily get all event logs as one ZIP file by clicking '''Download all''' button.
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* You can easily download troubleshoot by clicking the file link.
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* You will be able to access and redownload the troubleshot(-s) anytime in [[RMS_Files|Management → Files]] or in each device's details.
  
[[File:RMS-download-troubleshoot-file-button.png]]
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[[File:Rms manual top backup troubleshoot v1.png]]

Revision as of 19:52, 10 March 2021

The Troubleshoot is used to download troubleshoot file for your selected device(s). Troubleshoot file - downloadable archive, that contains full router configuration and all System log files.

To download troubleshoot file for your devices go to the RMS web page, Left sidebar panel, (Management → Devices) and click on Devices submenu.

Move your mouse pointer to the Top control Export menu and select Troubleshoot (Export → Troubleshoot).

RMS-device-menu-left-sidebar-panel.jpg File:Rms manual top troubleshoot v1.png

The Troubleshoot function is used to download the troubleshoot file from the selected device(s).


Rms manual top export troubleshoot dialog v1.png


Instructions

  1. Select a device(s) whose troubleshoot file(s) you would like to download.
  2. Move your mouse pointer to the Export menu and click Event Logs.
  3. Click the Confirm button.
  4. You will get a pop-up box that displays your selected device(s).
  5. In the Status column click the link to download troubleshoot files.

Useful

  • You can easily download troubleshoot by clicking the file link.
  • You will be able to access and redownload the troubleshot(-s) anytime in Management → Files or in each device's details.

Rms manual top backup troubleshoot v1.png