Changes

To download troubleshoot file for your devices go to the RMS web page, Left sidebar panel, (<b>Management → Devices</b>) and click on <b>Devices</b> submenu.

To download troubleshoot file for your devices go to the RMS web page, Left sidebar panel, (<b>Management → Devices</b>) and click on <b>Devices</b> submenu.

Move your mouse pointer to the Top control '''Export''' menu and select '''Troubleshoot''' (Export → Troubleshoot).

Move your mouse pointer to the Top control '''Actions''' menu and select '''Export Troubleshoot'''.

[[File:RMS-device-menu-left-sidebar-panel.jpg]] [[File:RMS Topmenu Actions Export Troubleshoot v1.png]]

[[File:RMS-device-menu-left-sidebar-panel.jpg]] [[File:RMS Topmenu Actions Export Troubleshoot v1.png]]

The '''Troubleshoot''' function is used to download the troubleshoot file from the selected device(s).

The '''Export  Troubleshoot''' function is used to download the troubleshoot file from the selected device(s).

<br>

<br>

<br>

<br>

'''Instructions'''

'''Step by step Instructions'''

# Select a device(s) whose troubleshoot file(s) you would like to download.

# Select device(s) for which troubleshoot file(s) you would like to download.

# Move your mouse pointer to the '''Export''' menu and click '''Event Logs'''.

# Move your mouse pointer to the '''Actions''' menu and click '''Export Troubleshoot'''.

# You will get a confirmation pop-up window.

# Click the Confirm button.

# Click the Confirm button.

# In the '''Status''' column click the link to download troubleshoot files.

# In the '''Status''' column click the link to download troubleshoot files.

'''<span style="color:#0455a4"><big>Useful</big></span>'''

'''<span style="color:#0455a4"><big>Useful</big></span>'''