How to download a router's troubleshoot file from RMS?

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Main Page > IoT Platforms > RMS > RMS FAQ > How to download a router's troubleshoot file from RMS?

The Troubleshoot is used to download troubleshoot file for your selected device(s). Troubleshoot file - downloadable archive, that contains full router configuration and all System log files.

To download troubleshoot file for your devices go to the RMS web page, Left sidebar panel, (Management → Devices) and click on Devices submenu.

Move your mouse pointer to the Top control Export menu and select Troubleshoot (Export → Troubleshoot).

RMS-device-menu-left-sidebar-panel.jpg Rms manual top troubleshoot v1.png

The Troubleshoot function is used to download the troubleshoot file from the selected device(s).


Rms manual top export troubleshoot dialog v1.png


Instructions

  1. Select a device(s) whose troubleshoot file(s) you would like to download.
  2. Move your mouse pointer to the Export menu and click Event Logs.
  3. Click the Confirm button.
  4. You will get a pop-up box that displays your selected device(s).
  5. In the Status column click the link to download troubleshoot files.

Useful

  • You can easily download troubleshoot by clicking the file link.
  • You will be able to access and redownload the troubleshot(-s) anytime in Management → Files or in each device's details.

Rms manual top backup troubleshoot v1.png