153
edits
Changes
no edit summary
*Replaced with a new product;
*Replaced with a new product;
During the '''return merchandise authorization (RMA)''' part of the warranty process, an engineer examines the information provided by a client in an RMA request form in order to determine whether the equipment is eligible repair, replacement or a refund. The '''RMA request form''' contains company, addressing and malfunctioning product information and must be filled out by the product's owner and approved by a Teltonika Telematics engineer before returning a product.
During the '''return merchandise authorization (RMA)''' part of the warranty process, a Teltonika-Networks engineer examines the information provided by a client in an RMA request form in order to determine whether the equipment is eligible for warranty repair. The '''RMA request form''' contains company, addressing and malfunctioning product information and must be filled out by the product's owner and approved by a Teltonika-Networks engineer before returning a product.
However, take note that not all issues are covered by the warranty policy. Refer to the table below for information on which hardware related issues are covered by the warranty service and which issues are not.
==Hardware Issues ==
==Hardware Issues ==
|-
|-
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
Visible physical damage (device damaged, GPS antenna damaged...):
Visible physical damage (device damaged, antenna connectors damaged...):
*Visible physical damage on device case;
*Visible physical damage on device case;
* Visible physical damage on device PCB;
* Visible physical damage on device PCB;
*Visible deformation of internal battery.
*Visible physical damage on mobile, WiFi, GPS or Bluetooth antenna connectors.
|-
|-
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
