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Device does not start. LED does not blink at all when device is powered up (power range depends on the device);
Device does not start. LED does not blink at all when device is powered up (power range depends on the device);
*If client ensures that device does have the needed power supply and still does not start, such device should be sent to warranty.
*If client ensures that device does have the needed power supply and still does not start, such device should be sent to warranty.
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<font color=" #009900"><b>YES, if this issue is true</b></font>
<font color=" #009900"><b>YES, if this issue is true</b></font>
| rowspan="6" style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |Steps to fill out RMA form:
| rowspan="6" style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |Steps to fill out RMA form:
* LED indicator light up when no ethernet cable is inserted;
* LED indicator light up when no ethernet cable is inserted;
* Make sure that ethernet cables are not damaged or faulty.
* Make sure that ethernet cables are not damaged or faulty.
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* Visible physical damage on device PCB;
* Visible physical damage on device PCB;
*Visible physical damage on mobile, WiFi, GPS or Bluetooth antenna connectors.
*Visible physical damage on mobile, WiFi, GPS or Bluetooth antenna connectors.
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Modem module is not recognized:
Modem module is not recognized:
* Receiving message in WebUI "modem not found";
* Receiving message in WebUI "modem not found";
*No visible "Mobile" section in WebUI.
*No visible "Mobile" section in WebUI.
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SIM card failure. Device does not see SIM card:
SIM card failure. Device does not see SIM card:
*Check SIM card itself, if there is no physical damage;
*Check SIM card itself, if there is no physical damage;
*Check if device is working with another SIM card, another operator SIM card;
*Check if device is working with another SIM card, another operator SIM card;
*Check if mobile antenna is connected.
*Check if mobile antenna is connected.
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<font color=" #009900"><b>YES, if none of the mentioned points helps</b></font>
<font color=" #009900"><b>YES, if none of the mentioned points helps</b></font>
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<font color="bb0000"><b>NO, if at least one issue is true, offer to change an antenna</b></font>
<font color="bb0000"><b>NO, if at least one issue is true, offer to change an antenna</b></font>
|Contact your sales manager
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|Device was damaged because it was operating or being stored outside of the determined temperature range.
|Device was damaged because it was operating or being stored outside of the determined temperature range.
| rowspan="3" |<font color="bb0000"><b>NO</b></font>
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|Device was damaged because it was operating or being stored not in accordance with its IP (Ingress Protection) code (for example, the device was exposed to too much water or dust because of being placed in improper conditions).
|Device was damaged because it was operating or being stored not in accordance with its IP (Ingress Protection) code (for example, the device was exposed to too much water or dust because of being placed in improper conditions).
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|Device was damaged intentionally, accidentally or because of improper use.
|Device was damaged intentionally, accidentally or because of improper use.
Device's WebUI is not reachable for an unknown reason.
Device's WebUI is not reachable for an unknown reason.
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|The device is unresponsive because the user modified its firmware or installed firmware not approved by Teltonika.
|The device is unresponsive because the user modified its firmware or installed a firmware not approved by Teltonika.
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|There is another issue on the device related to its firmware.
|There is another issue on the device related to its firmware.
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|There is another issue on the device related to incorrect configuration.
|There is another issue on the device related to incorrect configuration.
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