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Template:Networking tswos manual device recovery (view source)
Revision as of 09:09, 11 October 2023
, 09:09, 11 October 2023Created page with "==Summary== This chapter is an overview on various <b>recovery</b> options for a {{{name}}} device. ==Default login information== Using recovery methods resets the device's..."
==Summary==
This chapter is an overview on various <b>recovery</b> options for a {{{name}}} device.
==Default login information==
Using recovery methods resets the device's configuration to its default state. Therefore, you will need to use the default authentication info in order to login to the device. The default login information for {{{name}}} is provided below:
<ul>
<li>Default Address (LAN IP): <b>192.168.1.2</b></li>
<li>Default Username: <b>admin</b></li>
<li>Default Password: {{#ifeq:{{{unique_pass}}}|1|see password on bottom of the device|<b>admin01</b> or random generated password<span class="asterisk">*</span>}}</li>
</ul>
{{#ifeq:{{{unique_pass}}}|1||
===Devices with random password===
----
<span class="asterisk">*</span> Certain devices or batches of a device may have a generated password out of the box, instead of <i>admin01</i>. For {{{name}}} devices, batch from when unique passwords are used is <b>{{Template: Networking_device_manual_unique_passwords_batch
| name = {{{name}}}
}}</b>
You can find the batch of your device on the [[{{{name}}} Product Labels|Product Labels]] sticker.
}}
==Factory reset==
A <b>factory reset</b> returns the device back to its default factory settings, i.e., it deletes all custom configurations. Below you will find various methods of performing a factory reset on {{{name}}}.
===Reset Button===
----
The <b>reset button</b> is located on the {{{panel}}} of the device:
[[File:{{{file_reset_button}}}|{{{size_reset_button}}}px]]
The reset button has two functions:
<ul>
<li><b>Reboot the device</b>. If the reset button is pressed for up to 4 seconds, the device will reboot. Start of the reboot will be indicated by the flashing of all Ethernet LEDs together with SFP LEDs.</li>}}}}
<li><b>Factory reset</b>. If the reset button is pressed for at least 5 seconds (by default), the device will perform a factory reset and reboot. Ethernet/SFP LEDs indicate the elapsed time while holding the reset button. When all LEDs light up, it indicates that 5 seconds have passed and the reset button can be released. Start of the factory reset will be indicated by flashing of all Ethernet/SFP LEDs.}}|}} <br><b>NOTE</b>: the default button hold time value (5 seconds) can be changed in the switch WebUI, from the <b>System → Administration → [[{{{name}}}_Administration#General|General]]</b> page.</li>
</ul>
===WebUI===
----
You can also perform a factory reset from the router's WebUI. To do so, login to the router and go to the Backup section found under the System tab (<b>System → Maintenance → [[{{{name}}}_Maintenance#Restore_default_settings|Restore default settings]]</b>). In the very bottom of the page there's a <b>Restore</b> button that performs a factory reset on click:
[[File:Networking_rutos_manual_device_recovery_option_reset_webui.png|border|class=tlt-border]]
===Command line===
----
You can perform a factory reset via command line by executing the <b>firstboot</b> command. After this you will be asked to confirm the reset. If you're sure, type the letter <b>y</b> and press "Enter" or type the letter <b>n</b> if you wish to cancel the reset.
If you agreed to perform a factory reset, next type in <b>reboot</b> and press "Enter". The switch will be reset to it's factory settings and rebooted. The entire sequence of events should look like this:
{{Template: Networking_rutxxx_manual_device_recovery_cli
| name = {{{name}}}
}}
You can find more information on the command line interface (CLI) <b>[[{{{name}}} Maintenance|here]]</b>.
{{Template: Networking_device_manual_device_recovery_bootloader
|name={{{name}}}
|series={{{series}}}
}}
==RMA==
If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described <b>[https://teltonika-networks.com/warranty-repair/ here]</b>.
[[Category:{{{name}}} Manual]]
This chapter is an overview on various <b>recovery</b> options for a {{{name}}} device.
==Default login information==
Using recovery methods resets the device's configuration to its default state. Therefore, you will need to use the default authentication info in order to login to the device. The default login information for {{{name}}} is provided below:
<ul>
<li>Default Address (LAN IP): <b>192.168.1.2</b></li>
<li>Default Username: <b>admin</b></li>
<li>Default Password: {{#ifeq:{{{unique_pass}}}|1|see password on bottom of the device|<b>admin01</b> or random generated password<span class="asterisk">*</span>}}</li>
</ul>
{{#ifeq:{{{unique_pass}}}|1||
===Devices with random password===
----
<span class="asterisk">*</span> Certain devices or batches of a device may have a generated password out of the box, instead of <i>admin01</i>. For {{{name}}} devices, batch from when unique passwords are used is <b>{{Template: Networking_device_manual_unique_passwords_batch
| name = {{{name}}}
}}</b>
You can find the batch of your device on the [[{{{name}}} Product Labels|Product Labels]] sticker.
}}
==Factory reset==
A <b>factory reset</b> returns the device back to its default factory settings, i.e., it deletes all custom configurations. Below you will find various methods of performing a factory reset on {{{name}}}.
===Reset Button===
----
The <b>reset button</b> is located on the {{{panel}}} of the device:
[[File:{{{file_reset_button}}}|{{{size_reset_button}}}px]]
The reset button has two functions:
<ul>
<li><b>Reboot the device</b>. If the reset button is pressed for up to 4 seconds, the device will reboot. Start of the reboot will be indicated by the flashing of all Ethernet LEDs together with SFP LEDs.</li>}}}}
<li><b>Factory reset</b>. If the reset button is pressed for at least 5 seconds (by default), the device will perform a factory reset and reboot. Ethernet/SFP LEDs indicate the elapsed time while holding the reset button. When all LEDs light up, it indicates that 5 seconds have passed and the reset button can be released. Start of the factory reset will be indicated by flashing of all Ethernet/SFP LEDs.}}|}} <br><b>NOTE</b>: the default button hold time value (5 seconds) can be changed in the switch WebUI, from the <b>System → Administration → [[{{{name}}}_Administration#General|General]]</b> page.</li>
</ul>
===WebUI===
----
You can also perform a factory reset from the router's WebUI. To do so, login to the router and go to the Backup section found under the System tab (<b>System → Maintenance → [[{{{name}}}_Maintenance#Restore_default_settings|Restore default settings]]</b>). In the very bottom of the page there's a <b>Restore</b> button that performs a factory reset on click:
[[File:Networking_rutos_manual_device_recovery_option_reset_webui.png|border|class=tlt-border]]
===Command line===
----
You can perform a factory reset via command line by executing the <b>firstboot</b> command. After this you will be asked to confirm the reset. If you're sure, type the letter <b>y</b> and press "Enter" or type the letter <b>n</b> if you wish to cancel the reset.
If you agreed to perform a factory reset, next type in <b>reboot</b> and press "Enter". The switch will be reset to it's factory settings and rebooted. The entire sequence of events should look like this:
{{Template: Networking_rutxxx_manual_device_recovery_cli
| name = {{{name}}}
}}
You can find more information on the command line interface (CLI) <b>[[{{{name}}} Maintenance|here]]</b>.
{{Template: Networking_device_manual_device_recovery_bootloader
|name={{{name}}}
|series={{{series}}}
}}
==RMA==
If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described <b>[https://teltonika-networks.com/warranty-repair/ here]</b>.
[[Category:{{{name}}} Manual]]