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Template:Networking device manual device recovery rut2 rut9 (view source)
Revision as of 08:59, 9 April 2024
, 9 AprilCreated page with "==Summary== This chapter is an overview on various <b>recovery</b> options for a {{{name}}} device. ==Default login information== Using recovery methods resets the device's..."
==Summary==
This chapter is an overview on various <b>recovery</b> options for a {{{name}}} device.
==Default login information==
Using recovery methods resets the device's configuration to its default state. Therefore, you will need to use the default authentication info in order to login to the device. The default login information for {{{name}}} is provided below:
<ul>
<li>Default Address (LAN IP): <b>192.168.{{#switch:{{{series}}}|TRB14x|TRB5=2|#default=1}}.{{#switch:{{{series}}}|TAP200|TAP100=3|#default=1}}</b></li>
<li>Default Username: <b>admin</b></li>
<li>Default Password: {{#ifeq:{{{unique_pass}}}|1|see password on bottom of the device|<b>admin01</b> or random generated password<span class="asterisk">*</span>}}</li>
</ul>
{{#ifeq:{{{unique_pass}}}|1||
===Devices with random password===
----
<span class="asterisk">*</span> Certain devices or batches of a device may have a generated password out of the box, instead of <i>admin01</i>. For {{{name}}} devices, batch from when unique passwords are used is <b>{{Template: Networking_device_manual_unique_passwords_batch
| name = {{{name}}}
}}</b>
You can find the batch of your device on the [[{{{name}}} Product Labels|Product Labels]] sticker.
}}
==Factory reset==
A <b>factory reset</b> returns the device back to its default factory settings, i.e., it deletes all custom configurations. Below you will find various methods of performing a factory reset on {{{name}}}.
{{#ifeq:{{{sms}}}|0||<br/><b>Additional note</b>: SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset.}}
===Reset Button===
----
The <b>reset button</b> is located on the {{#ifeq:{{{panel}}}||{{#ifeq:{{{name}}}|RUT850|front|back}} {{#ifeq:{{{series}}}|TRB14x|side|panel}}|{{{panel}}}}} of the device:
[[File:{{{file_reset_button}}}|{{{size_reset_button}}}px]]
The reset button has two functions:
<ul>
<li><b>Reboot the device</b>. If the reset button is pressed for up to 4 seconds, the device will reboot. {{#switch:{{{name}}}|RUT300|RUTX08|RUTX10=|#default=Start of the reboot will be indicated by the flashing {{#switch:{{{series}}}|TAP100=power led.|#default=of all {{#switch:{{{series}}}|TRB2xx|TRB5|TCR1|RUT36X=3|RUTX|RUTM={{#switch:{{{name}}}|RUTX12|RUTX14|RUTXR1|RUTX50|RUTM12|RUTM50=3|#default=5}}|#default=5}} signal strength LEDs together with the green connection status LED.</li>}}}}
<li><b>Factory reset</b>. If the reset button is pressed for at least 12 seconds (by default), the device will perform a factory reset and reboot. {{#ifeq:{{{sms}}}|1|{{#switch:{{{series}}}|TAP100=|#default=Signal strength LEDs indicate the elapsed time while holding the reset button. Start of the factory reset will be indicated by flashing of all {{#switch:{{{series}}}|TRB2xx|TRB5|TCR1|RUT36X=3|RUTX|RUTM={{#switch:{{{name}}}|RUTX12|RUTX14|RUTXR1|RUTX50|RUTM12|RUTM50=3|#default=5}}|#default=5}} signal strength LEDs.}}|}} <br><b>NOTE</b>: the default button hold time value (min time 12 seconds, max time 20 seconds) can be changed in the {{#switch: {{{series}}}
| TRB14x|TRB2xx|TRB5 = gateway
| router's}} WebUI, from the <b>System → Administration → [[{{{name}}}_Administration#General|General]]</b> page.</li>
</ul>
===WebUI===
----
You can also perform a factory reset from the router's WebUI. To do so, login to the router and go to the Backup section found under the System tab (<b>System → Maintenance → Backup → [[{{{name}}}_Maintenance#Restore_default_settings|Restore default settings]]</b>). In the very bottom of the page there's a <b>Restore</b> button that performs a factory reset on click:
[[File:Networking_rutos_manual_device_recovery_option_reset_webui.png|border|class=tlt-border]]
{{#ifeq:{{{sms}}}|1|
===SMS===
----
You can perform a factory reset with the SMS Utilities <b>restore</b> rule. If the rule hasn't been disabled or changed in any way, all you need to do is send an SMS message to the {{#switch: {{{series}}} | TRB14x|TRB2xx|TRB5=gateway|#default=router}} containing the text:
{{#switch: {{{series}}} | TRB14x|TRB2xx|TRB5=<b><gateway_password> restore</b> | #default=<b><router_password> restore</b>}}
Replace {{#switch: {{{series}}} | TRB14x|TRB2xx|TRB5=<i><gateway_password></i> | #default=<i><router_password></i>}} with your actual password. You can find more information on SMS Utilities rules <b>[[{{{name}}} Mobile Utilities|here]]</b>.|}}
===Command line===
----
You can perform a factory reset via command line by executing the <b>firstboot</b> command. After this you will be asked to confirm the reset. If you're sure, type the letter <b>y</b> and press "Enter" or type the letter <b>n</b> if you wish to cancel the reset.
If you agreed to perform a factory reset, next type in <b>reboot</b> and press "Enter". The {{#switch: {{{series}}} |TRB1xx|TRB2xx|TRB5=gateway|#default=router}} will be reset to it's factory settings and rebooted. The entire sequence of events should look like this:
{{Template: Networking_{{#ifeq:{{{series}}}|TRB14x|{{lc:{{{series}}}}}|rutxxx}}_manual_device_recovery_cli
| name = {{{name}}}
}}
You can find more information on the command line interface (CLI) <b>[[{{{name}}}_Maintenance#CLI|here]]</b>.
{{#switch:{{{series}}}
| RUT8xx|TRB14x|TRB5=
| #default={{Template: Networking_device_manual_device_recovery_bootloader|name={{{name}}}|series={{{series}}}}}
}}
==RMA==
If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described <b>[https://teltonika-networks.com/warranty-repair/ here]</b>.
[[Category:{{{name}}} Manual]]
This chapter is an overview on various <b>recovery</b> options for a {{{name}}} device.
==Default login information==
Using recovery methods resets the device's configuration to its default state. Therefore, you will need to use the default authentication info in order to login to the device. The default login information for {{{name}}} is provided below:
<ul>
<li>Default Address (LAN IP): <b>192.168.{{#switch:{{{series}}}|TRB14x|TRB5=2|#default=1}}.{{#switch:{{{series}}}|TAP200|TAP100=3|#default=1}}</b></li>
<li>Default Username: <b>admin</b></li>
<li>Default Password: {{#ifeq:{{{unique_pass}}}|1|see password on bottom of the device|<b>admin01</b> or random generated password<span class="asterisk">*</span>}}</li>
</ul>
{{#ifeq:{{{unique_pass}}}|1||
===Devices with random password===
----
<span class="asterisk">*</span> Certain devices or batches of a device may have a generated password out of the box, instead of <i>admin01</i>. For {{{name}}} devices, batch from when unique passwords are used is <b>{{Template: Networking_device_manual_unique_passwords_batch
| name = {{{name}}}
}}</b>
You can find the batch of your device on the [[{{{name}}} Product Labels|Product Labels]] sticker.
}}
==Factory reset==
A <b>factory reset</b> returns the device back to its default factory settings, i.e., it deletes all custom configurations. Below you will find various methods of performing a factory reset on {{{name}}}.
{{#ifeq:{{{sms}}}|0||<br/><b>Additional note</b>: SIM PIN on the main SIM card is the only user parameter that is kept after a factory reset.}}
===Reset Button===
----
The <b>reset button</b> is located on the {{#ifeq:{{{panel}}}||{{#ifeq:{{{name}}}|RUT850|front|back}} {{#ifeq:{{{series}}}|TRB14x|side|panel}}|{{{panel}}}}} of the device:
[[File:{{{file_reset_button}}}|{{{size_reset_button}}}px]]
The reset button has two functions:
<ul>
<li><b>Reboot the device</b>. If the reset button is pressed for up to 4 seconds, the device will reboot. {{#switch:{{{name}}}|RUT300|RUTX08|RUTX10=|#default=Start of the reboot will be indicated by the flashing {{#switch:{{{series}}}|TAP100=power led.|#default=of all {{#switch:{{{series}}}|TRB2xx|TRB5|TCR1|RUT36X=3|RUTX|RUTM={{#switch:{{{name}}}|RUTX12|RUTX14|RUTXR1|RUTX50|RUTM12|RUTM50=3|#default=5}}|#default=5}} signal strength LEDs together with the green connection status LED.</li>}}}}
<li><b>Factory reset</b>. If the reset button is pressed for at least 12 seconds (by default), the device will perform a factory reset and reboot. {{#ifeq:{{{sms}}}|1|{{#switch:{{{series}}}|TAP100=|#default=Signal strength LEDs indicate the elapsed time while holding the reset button. Start of the factory reset will be indicated by flashing of all {{#switch:{{{series}}}|TRB2xx|TRB5|TCR1|RUT36X=3|RUTX|RUTM={{#switch:{{{name}}}|RUTX12|RUTX14|RUTXR1|RUTX50|RUTM12|RUTM50=3|#default=5}}|#default=5}} signal strength LEDs.}}|}} <br><b>NOTE</b>: the default button hold time value (min time 12 seconds, max time 20 seconds) can be changed in the {{#switch: {{{series}}}
| TRB14x|TRB2xx|TRB5 = gateway
| router's}} WebUI, from the <b>System → Administration → [[{{{name}}}_Administration#General|General]]</b> page.</li>
</ul>
===WebUI===
----
You can also perform a factory reset from the router's WebUI. To do so, login to the router and go to the Backup section found under the System tab (<b>System → Maintenance → Backup → [[{{{name}}}_Maintenance#Restore_default_settings|Restore default settings]]</b>). In the very bottom of the page there's a <b>Restore</b> button that performs a factory reset on click:
[[File:Networking_rutos_manual_device_recovery_option_reset_webui.png|border|class=tlt-border]]
{{#ifeq:{{{sms}}}|1|
===SMS===
----
You can perform a factory reset with the SMS Utilities <b>restore</b> rule. If the rule hasn't been disabled or changed in any way, all you need to do is send an SMS message to the {{#switch: {{{series}}} | TRB14x|TRB2xx|TRB5=gateway|#default=router}} containing the text:
{{#switch: {{{series}}} | TRB14x|TRB2xx|TRB5=<b><gateway_password> restore</b> | #default=<b><router_password> restore</b>}}
Replace {{#switch: {{{series}}} | TRB14x|TRB2xx|TRB5=<i><gateway_password></i> | #default=<i><router_password></i>}} with your actual password. You can find more information on SMS Utilities rules <b>[[{{{name}}} Mobile Utilities|here]]</b>.|}}
===Command line===
----
You can perform a factory reset via command line by executing the <b>firstboot</b> command. After this you will be asked to confirm the reset. If you're sure, type the letter <b>y</b> and press "Enter" or type the letter <b>n</b> if you wish to cancel the reset.
If you agreed to perform a factory reset, next type in <b>reboot</b> and press "Enter". The {{#switch: {{{series}}} |TRB1xx|TRB2xx|TRB5=gateway|#default=router}} will be reset to it's factory settings and rebooted. The entire sequence of events should look like this:
{{Template: Networking_{{#ifeq:{{{series}}}|TRB14x|{{lc:{{{series}}}}}|rutxxx}}_manual_device_recovery_cli
| name = {{{name}}}
}}
You can find more information on the command line interface (CLI) <b>[[{{{name}}}_Maintenance#CLI|here]]</b>.
{{#switch:{{{series}}}
| RUT8xx|TRB14x|TRB5=
| #default={{Template: Networking_device_manual_device_recovery_bootloader|name={{{name}}}|series={{{series}}}}}
}}
==RMA==
If conventional recovery methods do not help, you may need to send the device to warranty for repair. The warranty process is described <b>[https://teltonika-networks.com/warranty-repair/ here]</b>.
[[Category:{{{name}}} Manual]]
