Changes

If a router is shown as offline in RMS even though it has an active Internet connection, it could mean a few different things:  

If a router is shown as offline in RMS even though it has an active Internet connection, it could mean a few different things:  

'''Remote monitoring''' on that router might not be enabled. To enable remote monitoring on a RUTxxx router, login to that router's WebUI and navigate to '''[[RUT950_Administration#Monitoring|System → Administration → RMS]]''' and place a check mark next to the '''Enable remote monitoring''' field:

'''Remote monitoring''' on that router might not be enabled. To enable remote monitoring on a RUTxxx router, log in to that router's WebUI and navigate to '''[[RUT950_Administration#Monitoring|System → Administration → RMS]]''' and place a checkmark next to the '''Enable remote monitoring''' field:

[[File:RMS-connection-settings-for-webui.jpg]]

[[File:RMS-connection-settings-for-webui.jpg]]

For a more detailed description, refer to this guide: '''[[How to enable remote access for RMS on the router?]]'''

For a more detailed description, refer to this guide: '''[[How to enable remote access for RMS on the router?]]'''

'''Bad Network Time Protocol (NTP) settings''' . If the router's time and date are extremely of the mark (10 year discrepancy, for example), it may cause the router to not be able to connect to RMS. To check NTP settings, login to your router's WebUI and navigate to '''[[NTP|Services → NTP]]'''. If you see any discrepancies, make sure to set the right time zone or synchronize the router's time with you web browser.

'''Bad Network Time Protocol (NTP) settings''' . If the router's time and date are extremely of the mark (a 10-year discrepancy, for example), it may cause the router to not be able to connect to RMS. To check NTP settings, log in to your router's WebUI and navigate to '''[[NTP|Services → NTP]]'''. If you see any discrepancies, make sure to set the right time zone or synchronize the router's time with your web browser.

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'''Expired licenses''' or monitoring turned OFF. Please make sure that you have the right amount of RMS licenses and see if monitoring is on for that particular device in the '''Licenses → [[RMS - Device monitoring]]''' page:

'''Expired credit''' or monitoring turned OFF. Please make sure that you have the right amount of RMS credit and see if monitoring is on for that particular device in the '''Services → [[RMS - Device monitoring]]''' page:

[[File:RMS-monitoring-license-coverage.jpg]]

[[File:RMS-monitoring-license-coverage.jpg]]