Line 5: |
Line 5: |
| This chapter contains information of possible <b>recovery and troubleshooting</b> options for a {{{name}}} unmanaged switch. | | This chapter contains information of possible <b>recovery and troubleshooting</b> options for a {{{name}}} unmanaged switch. |
| | | |
− | ==Ethernet port LEDs not litting up== | + | ==Ethernet port LEDs not lighting up== |
| | | |
| <ol type="I"> | | <ol type="I"> |
| + | <li> |
| + | <dl> |
| + | <dt>Issue</dt> |
| + | <dd>{{{name}}} <span style="color:green">green</span> Ethernet port LED is not lighting up (<span style="color:orange">orange</span> LED lit)</dd> |
| + | <dt>Solution</dt> |
| + | <dd>{{{name}}} switch <span style="color:green">green</span> Ethernet port LED indicates Gigabit connection with device. Check if connected device network card supports Gigabit speeds or software configuration is not limited to 10/100 Mbps.</dd> |
| + | </dl> |
| + | </li> |
| <li> | | <li> |
| <dl> | | <dl> |
Line 13: |
Line 21: |
| <dd>{{{name}}} is not powered up</dd> | | <dd>{{{name}}} is not powered up</dd> |
| <dt>Solution</dt> | | <dt>Solution</dt> |
− | <dd>Check the front panel [https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Power_LED power LED] if is lit. If not, try to use other 7-57 VDC power supply, which can provide at least 2 W of power. More information about {{{name}}} powering options, check [https://wiki.teltonika-networks.com/view/{{{name}}}_Powering_Options here]</dd> | + | <dd>Check the front panel [https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Power_LED power LED] if it is lit. If not, try to use other 7-57 VDC power supply, which can provide at least 2 W of power. More information about {{{name}}} powering options check [https://wiki.teltonika-networks.com/view/{{{name}}}_Powering_Options here]</dd> |
| + | </dl> |
| + | </li> |
| + | <li> |
| + | <dl> |
| + | <dt>Issue</dt> |
| + | <dd>Connected device is not powered up</dd> |
| + | <dt>Solution</dt> |
| + | <dd>Check if connected device is powered up and working properly</dd> |
| </dl> | | </dl> |
| </li> | | </li> |
Line 30: |
Line 46: |
| <dt>Solution</dt> | | <dt>Solution</dt> |
| <dd>Use other free {{{name}}} Ethernet port to connect switch with device. If device establishes connection with {{{name}}} using other Ethernet port, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions</dd> | | <dd>Use other free {{{name}}} Ethernet port to connect switch with device. If device establishes connection with {{{name}}} using other Ethernet port, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions</dd> |
| + | </dl> |
| + | </li> |
| + | <li> |
| + | <dl> |
| + | <dt>Issue</dt> |
| + | <dd>Defected {{{name}}} switch</dd> |
| + | <dt>Solution</dt> |
| + | <dd>If {{{name}}} Ethernet port LED are not lighting up after doing above mentioned actions, {{{name}}} is defective and must be sent for service inspection and repairs. Check [[{{{name}}}_Device_Recovery_and_Troubleshooting_Options#RMA | RMA]] section for further instructions</dd> |
| </dl> | | </dl> |
| </li> | | </li> |
| </ol> | | </ol> |
| | | |
− | ==Connected devices has no internet== | + | ==Connected devices have no internet== |
− | | |
− | Devices connected to {{{name}}} do not have internet connected.
| |
| | | |
| <ol type="I"> | | <ol type="I"> |
Line 44: |
Line 66: |
| <dd>Connected router/modem do not have internet connection</dd> | | <dd>Connected router/modem do not have internet connection</dd> |
| <dt>Solution</dt> | | <dt>Solution</dt> |
− | <dd>Check connected router/modem users manual</dd> | + | <dd>Check connected router/modem users manual how to diagnose and troubleshoot internet connection issue</dd> |
| </dl> | | </dl> |
| </li> | | </li> |
Line 50: |
Line 72: |
| <dl> | | <dl> |
| <dt>Issue</dt> | | <dt>Issue</dt> |
− | <dd>Bad cabling between router/modem and {{{name}}}</dd> | + | <dd>Bad cabling between {{{name}}} and router/modem</dd> |
| <dt>Solution</dt> | | <dt>Solution</dt> |
− | <dd>Check cabling from router/modem to {{{name}}}. If link between devices is established, Orange LED at connected Ethernet port must be lit ([https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Ethernet_port LEDs meaning]). If LED has not lit, change Ethernet cable, connect other router/modem and check again</dd> | + | <dd>Check cabling from {{{name}}} to router/modem. If link between devices is established, <span style="color:orange">orange</span> LED at connected Ethernet port must be lit ([https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Ethernet_port LEDs meaning]). If LED has not lit, change Ethernet cable, connect other router/modem and check again</dd> |
| </dl> | | </dl> |
| </li> | | </li> |
Line 58: |
Line 80: |
| <dl> | | <dl> |
| <dt>Issue</dt> | | <dt>Issue</dt> |
− | <dd>Bad cabling between connected device and {{{name}}}</dd> | + | <dd>Bad cabling between {{{name}}} and connected device</dd> |
| <dt>Solution</dt> | | <dt>Solution</dt> |
− | <dd>Check cabling from connected device to {{{name}}}. If link between devices was established, Orange LED at connected Ethernet port must be lit ([https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Ethernet_port LEDs meaning]). If LED has not lit, change Ethernet cable and check again</dd> | + | <dd>Check cabling from {{{name}}} to connected device. If link between devices was established, <span style="color:orange">orange</span> LED at connected Ethernet port must be lit ([https://wiki.teltonika-networks.com/view/{{{name}}}_LEDs#Ethernet_port LEDs meaning]). If LED has not lit, change Ethernet cable and check again</dd> |
| </dl> | | </dl> |
| </li> | | </li> |
Line 73: |
Line 95: |
| </ol> | | </ol> |
| | | |
− | ==Connected device not powering via PoE== | + | ==Connected device not powered via PoE== |
| + | |
| + | <ol type="I"> |
| + | <li> |
| + | <dl> |
| + | <dt>Issue</dt> |
| + | <dd>Connected device to {{{name}}} is not powered via PoE</dd> |
| + | <dt>Solution I</dt> |
| + | <dd>Check if connected device supports 802.3af and/or 802.3at PoE standard(s)</dd> |
| + | <dt>Solution II</dt> |
| + | <dd>Check if {{{name}}} is powered with PSU, which outputs 44 VDC or higher voltages and can provide at least 2 W + connected device needed power</dd> |
| + | <!--- <dt>Solution III</dt> |
| + | <dd>If using 10/100 Mbps connection, make sure that your cable has connected all wiring pairs</dd> ---> |
| + | </dl> |
| + | </li> |
| + | <li> |
| + | <dl> |
| + | <dt>Issue</dt> |
| + | <dd>All PoE devices and switch lost power after connecting more than two device to {{{name}}}</dd> |
| + | <dt>Solution</dt> |
| + | <dd>{{{name}}} supports 802.3at standard, were each port can supply up to 30 W of power at PSE with total power budget of 120 W per all 4 ports. Standard PSU, which comes in the box with {{{name}}}, provides ~65 W power and limits power budget to ~60 W. If all connected devices to PoE ports combined required more that 60 W of power, PSU was overloaded and turned itself off.<br>If full 120 W power budget is necessary, {{{name}}} must be powered with PSU, which can provide at least 130 W power at 44 VDC or higher voltages</dd> |
| + | </dl> |
| + | </li> |
| + | </ol> |
| | | |
| ==RMA== | | ==RMA== |