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Created page with "<font size="5"><u>Where can I download the latest firmware version?</u></font> <ul> <li>You can find all firmware and SDK file download links in the RutOS Downloads p..."
<font size="5"><u>Where can I download the latest firmware version?</u></font>
<ul>
<li>You can find all firmware and SDK file download links in the [[RutOS Downloads]] page. You can also find 'Firmware Downloads' for all devices in their respective Wiki pages. Example path:<br><font size="-1"><i>[[Main Page]] → [[RUT Routers]] → [[RUT955]] → [[RUT955 Firmware Downloads]]</i></font></li>
</ul>
<br>
<font size="5"><u>I have a broken device. What should I do?</u></font>
<ul>
<li>If you have encountered a software/firmware related issue, you should contact Teltonika-Networks technical support via:
<ul>
<li><b>VIP HelpDesk</b> - if you have access, you can register your question on Teltonika's internal HelpDesk system.</li>
<li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li>
<li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related question.</li>
</ul>For hardware issues please check if your device is eligible for warranty in the [[RMA guidelines for networking devices|RMA Guidelines]] page. If you do suspect a hardware malfunction, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li>
</ul>
<br>
<font size="5"><u>My device seems functional, but I cannot access it. What should I do?</u></font>
<ul>
<li>If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the <b>[[LEDs]]</b> page.</li>
<li>If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the [[Device Recovery Options]] page for information on that.</li>
</ul>
<br>
<font size="5"><u>I'm looking for information on product accessories. Where can I find it?</u></font>
<ul>
<li>All Teltonika-Networks product accessory information is in the <b>[[Product Accessories]]</b> page and <b>[https://teltonika-networks.com/products/accessories/ our website]</b>.</li>
</ul>
[[Category:General Information]]
<ul>
<li>You can find all firmware and SDK file download links in the [[RutOS Downloads]] page. You can also find 'Firmware Downloads' for all devices in their respective Wiki pages. Example path:<br><font size="-1"><i>[[Main Page]] → [[RUT Routers]] → [[RUT955]] → [[RUT955 Firmware Downloads]]</i></font></li>
</ul>
<br>
<font size="5"><u>I have a broken device. What should I do?</u></font>
<ul>
<li>If you have encountered a software/firmware related issue, you should contact Teltonika-Networks technical support via:
<ul>
<li><b>VIP HelpDesk</b> - if you have access, you can register your question on Teltonika's internal HelpDesk system.</li>
<li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li>
<li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related question.</li>
</ul>For hardware issues please check if your device is eligible for warranty in the [[RMA guidelines for networking devices|RMA Guidelines]] page. If you do suspect a hardware malfunction, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li>
</ul>
<br>
<font size="5"><u>My device seems functional, but I cannot access it. What should I do?</u></font>
<ul>
<li>If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the <b>[[LEDs]]</b> page.</li>
<li>If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the [[Device Recovery Options]] page for information on that.</li>
</ul>
<br>
<font size="5"><u>I'm looking for information on product accessories. Where can I find it?</u></font>
<ul>
<li>All Teltonika-Networks product accessory information is in the <b>[[Product Accessories]]</b> page and <b>[https://teltonika-networks.com/products/accessories/ our website]</b>.</li>
</ul>
[[Category:General Information]]
