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FAQ: Difference between revisions
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For example:<br> | For example:<br> | ||
<font size="-1"><i>[[Main Page]] → [[RUT Routers]] → [[RUT955]] → [[RUT955 Manual]]</i></font><br> | <font size="-1"><i>[[Main Page]] → [[RUT Routers]] → [[RUT955]] → [[RUT955 Manual]]</i></font><br> | ||
The Wiki is structured like this (click | The Wiki is structured like this (click 'Expand' to see the image): <div class="mw-collapsible mw-collapsed"><br> | ||
<div class="mw-collapsible mw-collapsed">[[File:Networking_wiki_faq_wiki_structure_v2.png|link=Special:Redirect/file/Networking_wiki_faq_wiki_structure_4k_v2.png|750px]] | [[File:Networking_wiki_faq_wiki_structure_v2.png|link=Special:Redirect/file/Networking_wiki_faq_wiki_structure_4k_v2.png|750px]]</div> | ||
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<span style="color: #0054A6;"><font size="5"><u>I | <span style="color: #0054A6;"><font size="5"><u>How do I contact technical support?</u></font></span> | ||
<ul> | <ul> | ||
<li>If you have encountered a software/firmware related issue, you | <li>If you have encountered a software/firmware related issue, you can get in touch with Teltonika-Networks technical support via: | ||
<ul> | <ul> | ||
<li><b>VIP HelpDesk</b> - | <li><b>VIP HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.</li> | ||
<li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li> | <li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li> | ||
<li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li> | <li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li> | ||
</ul> | </ul> | ||
</li> | |||
</ul> | |||
<br> | |||
<span style="color: #0054A6;"><font size="5"><u>I have a broken device. What should I do?</u></font></span> | |||
<ul> | |||
<li>Please evaluate if your device is eligible for warranty by checking the guidelines described in the <b>[[RMA]]</b> page. If you do suspect a <u>hardware malfunction</u>, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li> | |||
<li><u>Software issues are not covered by Teltonika-Networks' warranty policy.</u> Therefore, if you have encountered an issue related to a device's software/firmware, you should contact Teltonika-Networks technical support (refer to the question above for related information).</li> | |||
</ul> | </ul> | ||
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<li>If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the <b>[[LEDs]]</b> page.</li> | <li>If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the <b>[[LEDs]]</b> page.</li> | ||
<li>If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the <b>[[Device Recovery Options]]</b> page for information on that.</li> | <li>If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the <b>[[Device Recovery Options]]</b> page for information on that.</li> | ||
</ul> | |||
<br> | |||
<span style="color: #0054A6;"><font size="5"><u>What is a Troubleshoot file and how do I download it?</u></font></span> | |||
<ul> | |||
<li>A Troubleshoot file contains a device's event logs, configuration files and other info useful for diagnostics. It can be downloaded from your device's WebUI, Troubleshoot page:<br><font size="-1"><i>System → Administration → Troubleshoot</i></font><br>If you have encountered an issue and plan on contacting technical support, it is usually a good idea to <b><u>include a Troubleshoot file along with a description of the issue.</u></b> Doing this can speed up the support process significantly.</li> | |||
</ul> | |||
<br> | |||
<span style="color: #0054A6;"><font size="5"><u>Which Teltonika-Networks device meets my requirements?</u></font></span> | |||
<ul> | |||
<li>It depends on where the device will be used. Refer to links below for help in finding a device that meets the necessary requirements of your solution. | |||
<ul> | |||
<li><b>[https://teltonika-networks.com/products/ Product list]</b> - contains the full list of Teltonika-Networks products.</li> | |||
<li><b>Feature lists</b> - comprehensive feature lists for each device can be found by clicking on a product in the [https://teltonika-networks.com/products/ list] and opening its "Features" section (<i>click 'Expand' to see an example</i>) <div class="mw-collapsible mw-collapsed"><br>[[File:Networking_device_faq_how_to_find_feature_lists_v1.gif]]</div></li> | |||
<li><b>Product compare</b> - a feature of the Teltonika-Networks website that allows you to make direct product comparisons. Simply click the '+ Compare' button next to products that wish to consider and click '+ Compare Products' in the top-right of the page to generate a comparison (<i>click 'Expand' to see an example</i>) <div class="mw-collapsible mw-collapsed"><br>[[File:Networking_device_faq_how_to_use_product_compare_v1.gif]]</div></li> | |||
</ul> | |||
</li> | |||
</ul> | </ul> | ||
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[[Category: | [[Category:FAQ]] | ||