38
edits
Changes
no edit summary
----
----
During the <b>return merchandise authorization (RMA)</b> part of the warranty process, a Teltonika-Networks engineer examines the information provided by a client in an RMA request form in order to determine whether the equipment is eligible repair, replacement or a refund. The <b>RMA request form</b> contains company, addressing and malfunctioning product information and must be filled out by the product's owner and approved by a Teltonika-Networks engineer before returning a product.
During the <b>return merchandise authorization (RMA)</b> part of the warranty process, a Teltonika-Networks engineer examines the information provided by a client in an RMA request form in order to determine whether the equipment is eligible for warranty repair. The <b>RMA request form</b> contains company, addressing and malfunctioning product information and must be filled out by the product's owner and approved by a Teltonika-Networks engineer before returning a product.
[https://teltonika-networks.com/rma/ Click here] to find a template of our RMA request form. However, take note that not all issues are covered by the warranty policy. Refer to the table below for information on which hardware related issues are covered by the warranty service and which issues are not.
[https://teltonika-networks.com/rma/ Click here] to find a template of our RMA request form. However, take note that not all issues are covered by the warranty policy. Refer to the table below for information on which hardware related issues are covered by the warranty service and which issues are not.
<td>Device does not start. LEDs do not blink when the device is powered up from a 9-30 VDC PSU.</td>
<td>Device does not start. LEDs do not blink when the device is powered up from a 9-30 VDC PSU.</td>
<td style="text-align: center; background: #2EF038;">Yes</td>
<td style="text-align: center; background: #2EF038;">Yes</td>
<td style="text-align: center;">Fill out [https://teltonika-networks.com/rma/ RMA request form]</td>
<td style="text-align: center;">[https://viphelpdesk.teltonika.lt/ Create a new query in VIP Helpdesk]</td>
</tr>
</tr>
<tr>
<tr>
<td>Device does not start. Only the power LED lights up when the device is powered up from a 9-30 VDC PSU.</td>
<td>Device does not start. Only the power LED lights up when the device is powered up from a 9-30 VDC PSU.</td>
<td style="text-align: center; background: #2EF038;">Yes</td>
<td style="text-align: center; background: #2EF038;">Yes</td>
<td style="text-align: center;">Fill out [https://teltonika-networks.com/rma/ RMA request form]</td>
<td style="text-align: center;">[https://viphelpdesk.teltonika.lt/ Create a new query in VIP Helpdesk]</td>
</tr>
</tr>
<tr>
<tr>
<td>Ethernet port(s) not functional. Ethernet LED is lit up even if there is nothing connected to the corresponding port.</td>
<td>Ethernet port(s) not functional. Ethernet LED is lit up even if there is nothing connected to the corresponding port.</td>
<td style="text-align: center; background: #2EF038;">Yes</td>
<td style="text-align: center; background: #2EF038;">Yes</td>
<td style="text-align: center;">Fill out [https://teltonika-networks.com/rma/ RMA request form]</td>
<td style="text-align: center;">[https://viphelpdesk.teltonika.lt/ Create a new query in VIP Helpdesk]</td>
</tr>
</tr>
<tr>
<tr>
</td>
</td>
<td style="text-align: center; background: #2EF038;">Yes</td>
<td style="text-align: center; background: #2EF038;">Yes</td>
<td style="text-align: center;">Fill out [https://teltonika-networks.com/rma/ RMA request form]</td>
<td style="text-align: center;">[https://viphelpdesk.teltonika.lt/ Create a new query in VIP Helpdesk]</td>
</tr>
</tr>
<tr>
<tr>
