Product change notifications (PCN) is a way of informing customers of upcoming changes related to Teltonika Networks products. This includes outward appearance adjustments, hardware improvements, changes to package contents, etc. Changes related to a product's firmware are not included in PCNs (click here to see the firmware changelog).
This page stores information regarding changes to the TRB255 device. Below you will find a list of both upcoming and already implemented changes sorted by newest to oldest (top to bottom).
With the release of RutOS version 7.07, TRB255 device will experience changes related to the security improvements of the device.
PCN Number: PCN_RUTOS_CHANGE_2024_03_08_EN
Change description
Change type
Firmware change
Detailed description
Previously, during device resets, logs, RMS connection state data, and SIM PIN settings remained unchanged. However, starting with RutOS firmware version 7.07, all devices will uniformly reset logs, RMS connection state data, and SIM PIN settings to factory defaults when using the reset button. Other reset methods, including WebUI, SMS, and others, will remain unimpacted by this change.
Change reasons
Increasing security
Affected products information
Model
Affected order codes
Order code changes
TRB255
TRB255 ******
No changes
Upcoming change date
2024 Q2, with the release of RutOS 7.07
Change impact
Risk assessment
The loss of device logs upon utilizing the reset button may disrupt operational records and slow down subsequent troubleshooting efforts.
Failure to set up the SIM PIN post-reset via the reset button may result in SIM card lockout due to repeated incorrect PIN entries, causing service disruption and requiring either SIM replacement or PIN reset.
The device is still visible in RMS post-reset but cannot be accessed. Therefore, re-adding the device to RMS is necessary for continued access.
Suggested implementation plan
Information included in this PCN will help adapt to the upcoming changes. For more detailed information, please contact your sales representative.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.
To download the pdf version of this notification, click here.
2023.08.02: Product packaging changes
Starting from 2023 Q3 TRB255 product packaging will be changed.
Change description
Change type
Packaging
Detailed description
The packaging for the product will undergo several updates including an update to the side print of the box. Additionally, the box will now feature press with certificates that will be printed according to the region. Finally, there will also be changes made to the company information section including the address, telephone number, email and website link.
Current design:
Updated packaging design:
Packaging dimensions will not change.
Change reasons
Design improvement.
Affected products information
Model
Affected order codes
Order code changes
TRB255
Only specific TRB255 client codes
No changes
Upcoming change date
2023 Q3
Change impact
Risk assessment
The product handling and storage process may require review. Marketing materials, such as photos, might need replacement.
Suggested implementation plan
Information included in this PCN will help adapt to the upcoming changes. Only specific client codes are affected by these changes. For more detailed information please contact your sales representative.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above
To download the pdf version of this notification, click here.
2023.02.13: MAC address range change
All Teltonika Networks devices manufactured starting from 2023, week 9 will have additional new MAC address range.
Change description
Change type
MAC address range
Detailed description
All Teltonika Networks devices manufactured starting from 2023, week 9 may have a MAC address from the new MAC address range 20:97:27:00:00:00 - 20:97:27:FF:FF:FF, as well as the current MAC address range 00:1E:42:00:00:00 - 00:1E:42:FF:FF:FF
Change reasons
Endpoint of the previous MAC address range.
Affected products information
Model
Affected order codes
Order code changes
All Teltonika Networks devices
All order codes
No changes
Upcoming change date
2023, week 9
Change impact
Risk assessment
Device install procedures or any automated solutions might need modifications.
Suggested implementation plan
For more detailed information please contact your sales representative.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.
To download the pdf version of this notification, click here.
2022.11.25: Default password change
All TRB255 devices manufactured starting from 2022, week 50, will have unique default password.
Change description
Change type
Default password change.
Detailed description
TRB255 devices manufactured starting from Q4 2022 will have unique default password.
Change reasons
Increasing device security.
Affected products information
Model
Affected order codes
Order code changes
TRB255
TRB255 ******
No changes
Upcoming change date
2022, week 50
Change impact
Risk assessment
Device install procedures or any automated solutions might need modifications. Please note: this product change notification does not affect any previous TRB255 devices.
Suggested implementation plan
For more detailed information please contact your sales representative.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.
To download the pdf version of this notification, click here.
2022.11.25: QSG flyer replacement
Starting from 2022, week 50, TRB255 gateway will come with a new QSG flyer in the packaging.
Change description
Change type
Replacement of QSG flyer
Detailed description
TRB255 devices manufactured starting from Q4 2022 will have a new QSG flyer in the packaging. The new QSG flyer includes the short version of QSG with a QR code/link to the full Web QSG version: teltonika-networks.com/QSG_TRB255
Previous design:
New design:
The new flyer will include QR codes with URL links to RMS and the Web version of the QSG (Quick Start Guide) for the TRB255.
Change reasons
Reducing environmental impact.
Affected products information
Model
Affected order codes
Order code changes
TRB255
TRB255 ******
No changes
Upcoming change date
2022, week 50
Change impact
Risk assessment
Marketing material such as photos might need replacing.
Suggested implementation plan
Information included in this PCN will help adapt to the upcoming changes.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above
To download the pdf version of this notification, click here.
2022.11.25: Changes in engraving/labeling
Starting from 2022, week 50, TRB255 gateways will be produced with modified bottom engraving/labeling.
Change description
Change type
External/visual
Detailed description
The device's unique default password will be added to the bottom engraving/labeling. The formatting for the remaining information on the labeling/engraving will be adjusted, and the Fira font will be used instead of Arial. The device's unique default password information will also be added to the QR code Information displayed after scanning QR code with syntax: SN:{{SN}};I:{{IMEI}};M:{{MAC}};U:admin;PW:{{DEVICEPASSWORD}};B:{{BATCH}};
From the device top engraving/labeling, the previously relevant authentication information text will be removed: User/Pass: admin/admin01.
The labeling on the product packaging will stay unchanged.
Old top engraving/labeling:
Old bottom engraving/labeling:
New top engraving/labeling:
New bottom engraving/labeling:
Change reasons
To accommodate the change from the standard default password to a unique default password for each device.
Affected products information
Model
Affected order codes
Order code changes
TRB255
TRB255 ******
No changes
Upcoming change date
2022, week 50
Change impact
Risk assessment
Changes to top labeling/engraving. Device's unique default password will be present on the product itself. This might impact marketing materials due to changing contents of the bottom informational engraving/labeling.
Suggested implementation plan
No implementation plan needed.
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above.
To download the pdf version of this notification, click here.
2020.08.14: changes in bottom labeling
Effective 2020, week 36, TRB255 gateways will be produced with modified bottom labeling/engraving.
Change description
Change type
External/visual
Detailed description
The product code will be removed from the bottom labeling/engraving. The formatting for the remaining information on the labeling/engraving will be adjusted. Product code information will also be removed from the QR code.
The labeling on the product packaging will stay unchanged.
Old version:
New version:
Change reasons
Placing product code on the product itself is misleading, product code describes what is included in the product equipment package, not in the product itself.
Affected products information
All TRB2** ****** product codes are affected. No product code changes.
Product release date
2020, week 36
Change impact
Risk assessment
The exact product code will not be present on the product itself, the exact product code will be found on the packaging box or determined by serial number. This might impact marketing materials due to changing contents of the bottom informational laser engraving.
Suggested implementation plan
No implementation plan needed
Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above
To download the pdf version of this notification, click here.
